Review: Dell XPS 15 (9530) QHD 4702HQ GTX 750M

Forums › Laptops and mobile computers › Review: Dell XPS 15 (9530) QHD 4702HQ GTX 750M

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6 posts

Wannabe Geek

#1009524 20-Mar-2014 04:01

Does anyone face this problem with XPS 15 9530:

I had a 1Tb HDD and replace it for a SSD.
Installed Windows 8.1 from Dell USB and installed all drivers from Dell Support page. There is no problems on Device Manager.

After I installed all drivers, my dislplay is not showing the right brightness. I can control the brightness on it, but the 100% brightness is not the correct brightness. If I unistall the intel graphics 4600 for one moment the full brightness come back (windows detect and reinstall the intel 4600 driver again), as should be, but if I try to adjust the brightness again, it put it backs on a lower light ... this is annoying me.

Got 2 hours on Dell chat support, reinstalled all video drivers, but still getting this problem.

There is some automatic controller behind?

macuser

2120 posts

Uber Geek

#1009536 20-Mar-2014 07:31

rfaria: Does anyone face this problem with XPS 15 9530:

I had a 1Tb HDD and replace it for a SSD.
Installed Windows 8.1 from Dell USB and installed all drivers from Dell Support page. There is no problems on Device Manager.

After I installed all drivers, my dislplay is not showing the right brightness. I can control the brightness on it, but the 100% brightness is not the correct brightness. If I unistall the intel graphics 4600 for one moment the full brightness come back (windows detect and reinstall the intel 4600 driver again), as should be, but if I try to adjust the brightness again, it put it backs on a lower light ... this is annoying me.

Got 2 hours on Dell chat support, reinstalled all video drivers, but still getting this problem.

There is some automatic controller behind?

Is this only on battery power you're having this problem? If so its probably the Intel driver doing 'power saving'. Look thru the Intel graphics driver options for power saving, make sure you check both the plugged in and on battery tab and stop it doing auto brightness adjustment to save power

rfaria

6 posts

Wannabe Geek

#1009542 20-Mar-2014 08:01

All tests were made with the notebook on power supply. I read in a Dell forum a guy which talk about enabling or disabling adaptive brightness in windows power options settings. My notebook is not here with me, but I will give a shot on this later.

Can you suggest any other thing to do?

Thanks!

macuser

2120 posts

Uber Geek

#1009562 20-Mar-2014 08:55

rfaria: All tests were made with the notebook on power supply. I read in a Dell forum a guy which talk about enabling or disabling adaptive brightness in windows power options settings. My notebook is not here with me, but I will give a shot on this later.

Can you suggest any other thing to do?

Thanks!

Try also switching the computer to high performance in power settings, if you haven't already

rfaria

6 posts

Wannabe Geek

#1009586 20-Mar-2014 09:14

macuser, I already did that! :-(

Using my notebook on battery with Balanced in power settings or High Performance is the same thing. Using it on power supply changing between balanced or high performance is still the same thing too.

macuser

2120 posts

Uber Geek

#1009605 20-Mar-2014 09:34

rfaria: Does anyone face this problem with XPS 15 9530:

I had a 1Tb HDD and replace it for a SSD.
Installed Windows 8.1 from Dell USB and installed all drivers from Dell Support page. There is no problems on Device Manager.

After I installed all drivers, my dislplay is not showing the right brightness. I can control the brightness on it, but the 100% brightness is not the correct brightness. If I unistall the intel graphics 4600 for one moment the full brightness come back (windows detect and reinstall the intel 4600 driver again), as should be, but if I try to adjust the brightness again, it put it backs on a lower light ... this is annoying me.

Got 2 hours on Dell chat support, reinstalled all video drivers, but still getting this problem.

There is some automatic controller behind?

Here is the last couple things I would check.

1. Are you using the driver provided by Dell ? Eg at their support page for the XPS 15 9530? Or are you using the Generic Intel driver windows installs?

If you are using a generic driver, try replace it with a Dell supplied one. Sometimes manufacturers make modifications to the driver to better support the hardware.

2. If every above option thing I've mentioned doesn't work. Try go into Device manager, find the laptop monitor, (probably called generic PnP monitor), disable it and re-enable it.

rfaria

6 posts

Wannabe Geek

#1009619 20-Mar-2014 09:46

All drivers installed in my notebook were Dell versions. Later with the Dell support, I could see that they tried the vendor version (Intel).

I will try your second suggestion.

Thanks once more!

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Batman

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#1009626 20-Mar-2014 09:55

From your description of events sounds like a driver - win 8 interaction issue.

Batman

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#1009628 20-Mar-2014 09:56

Is there any settings in Windows mobility centre (I think that's what it's called ... it's a separate control panel for laptops

rfaria

6 posts

Wannabe Geek

#1009639 20-Mar-2014 10:09

joker97, I think it is a driver problem too or some configuration from darkness that I could not find yet! :-)

When I uninstalled the Intel 4600 driver, for a moment the Display went to a truly 100% of brightness!! But then Windows automatically re-installed the driver for me and as soon I tried to balance the brightness ... it came back to a lower brightness ...

There is a Windows mobility center, but I could not find anything there to control the brightness.

Batman

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#1009643 20-Mar-2014 10:14

There is a light sensor driver have you installed that?

Also try notebookcheck dot com there is a xps haswell forum that is now thousands of pages long

rfaria

6 posts

Wannabe Geek

#1009904 20-Mar-2014 14:54

Hi everybody.

I'm finally in home and I'm glad to say that one of the things I would try solved my problem.

The path:

Go to the page -> Power Options -> click on change plan settings -> click on change advanced power settings -> expand Dislplay options -> expand Enable Adaptive Brigthness -> and finally set the thing off!!!!!!!!!!!!!!!!!!!!!!!

Thank you everybody for the fast reply!!!! It feels great to know that I was not alone with such expensive notebook. :-)

Dell support is great! they helped me in another time and I don't have nothing to complain ... but now that I know this was a automatic configuration set by a default installation ... Dell support could check this before start to mess around with drivers and making me lost more than 2 hours ...

Is like they said: sometimes your problems come to be solved by the silliest things ...

benmurphy66

349 posts

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#1015028 29-Mar-2014 12:39

my XPS15 finally arrived a couple of days ago... sadly appears to have the "coil whine" which is a bit of a bugger. Now have to wait for parts, I think they plan to replace the mother board. The Dell service person seemed to imply this is a massive issue and they offered a refund straight away if I wanted. Would personally perfer the noise not to be there. have you noticed any noise in your ones?

Batman

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#1015029 29-Mar-2014 12:41

Yup coil whine since day 1.

Batman

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#1015030 29-Mar-2014 12:42

Can people find out if their computer sleeps on its own after a few days? Mine doesn't sleep on its own after a few days needs a reboot. Pita.

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