All caller ID comes up as Unknown

Forums › Spark New Zealand (including Skinny and BigPipe) › All caller ID comes up as Unknown

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#103407 6-Jun-2012 17:51

I just moved from a Reseller of Telecom -> Telecom itself (new Sim Card) and everything is working fine except everyone who calls me their phone number comes up as "Unknown". (so I cannot work out who is calling me)

Anyone got any ideas what Telecom have to change/fix to make it work :-)

plambrechtsen

1948 posts

Uber Geek
Inactive user

#636869 6-Jun-2012 18:32

It's probably a problem with your phone rather than an account issue. What sort of phone do you have?

riahon

946 posts

Ultimate Geek

#636881 6-Jun-2012 18:56

Ring *123, it is probably missing the caller display service.

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#637123 7-Jun-2012 09:03

*123 is for mobile. You probably mean 123 :)

johnr

19282 posts

Uber Geek
Inactive user

#637133 7-Jun-2012 09:15

Ask the support team to check CLIP

freemark

103 posts

Master Geek

#637169 7-Jun-2012 09:59

I had similar problem when I had more than 1 entry for contacts, after copying to/from Sim to phone.
Try cleaning up contacts.. on my N8 with Ovi it will merge/delete for me.

johnr

19282 posts

Uber Geek
Inactive user

#637171 7-Jun-2012 10:02

The calling number is not getting passed to the handset from the network

andyb

236 posts

Master Geek

Trusted

Spark NZ

#637198 7-Jun-2012 10:38

Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.

andyb

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#637211 7-Jun-2012 11:04

andyb: Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.

Yes I have an iPhone.. (and yes I know what I'm dong :-) ) CID works with another Telecom SIM Card and Vodafone SIM Card :-)

Thanks

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#637228 7-Jun-2012 11:21

Rang them up and they forgot to add the CLID service on the Account :-) (as Johnr said)

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#637230 7-Jun-2012 11:24

Kyanar: *123 is for mobile. You probably mean 123 :)

Faults is actually 120