Internet outage since yesterday evening

Forums › Spark New Zealand (including Skinny and BigPipe) › Internet outage since yesterday evening

thinkingtrex8848

533 posts

Ultimate Geek

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#107426 11-Aug-2012 09:04

thinkingtrex8848

533 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#670908 11-Aug-2012 09:07

Anyone else experiencing problems? I'm in chch and haven't been able to use 3g or any sort. Waiting for skinny support to open to lodge issue

johnr

19282 posts

Uber Geek
Inactive user

#670913 11-Aug-2012 09:26

You could try FaceBook

mattbush

784 posts

Ultimate Geek
Inactive user

#670934 11-Aug-2012 10:19

same problem here...and not the first time its happened either

consolation

104 posts

Master Geek

#670937 11-Aug-2012 10:34

out since yesterday evening, really annoying as at the moment skinny is my only data connection. Seems like it happens every week now... last time they gave us an extra 5k texts, talk about meaningless. I've already got your 2k plan, which is effectively unlimited, and surely given that the account spends most money on data they can automate their "sorry we suck" bribe to give the account holder something useful?

I drove from Dunedin to Queenstown this morning, nary a byte anywhere. No tweet, message or note on the website about the problem...

mattbush

784 posts

Ultimate Geek
Inactive user

#670941 11-Aug-2012 10:46

seems to be working again now....still not good enough

Zeon

3916 posts

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Trusted

#670942 11-Aug-2012 10:57

mattbush: seems to be working again now....still not good enough

Maybe try another provider?

Speedtest 2019-10-14

consolation

104 posts

Master Geek

#670943 11-Aug-2012 11:09

working again...
@zeon, if you have 850/2100 phone your only choices are xtra/skinny or 2º. 2º has shocking speeds were I'm @, and drops to 2G all the time. So, really, there's only one viable provider... But, 2º is starting to look better and better. even with their craptacular network.

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mattbush

784 posts

Ultimate Geek
Inactive user

#670950 11-Aug-2012 11:21

Zeon:
mattbush: seems to be working again now....still not good enough

Maybe try another provider?

Skinny is actually XT so I dont quite understand why Skinny can go down and not XT...maybe Vodafone will come up with a good deal for all their Telstra customers soon :P

johnr

19282 posts

Uber Geek
Inactive user

#670951 11-Aug-2012 11:23

mattbush:
Zeon:
mattbush: seems to be working again now....still not good enough

Maybe try another provider?

Skinny is actually XT so I dont quite understand why Skinny can go down and not XT...maybe Vodafone will come up with a good deal for all their Telstra customers soon :P

Skinny has it's own backend elements as I understand like IN , MMSC , SMSC , Voicemail platform

Skinny quote me if I am incorrect

LivingSkinny

513 posts

Ultimate Geek

Trusted

Skinny

#670952 11-Aug-2012 11:25

consolation: working again...
@zeon, if you have 850/2100 phone your only choices are xtra/skinny or 2Âº. 2Âº has shocking speeds were I'm @, and drops to 2G all the time. So, really, there's only one viable provider... But, 2Âº is starting to look better and better. even with their craptacular network.

Hi it is back now. As the new kid on the block we are still fine tuning some of our processes and systems but we've identified what happened and are putting plans in place to stop it happening again. Cheers Paul.

consolation

104 posts

Master Geek

#670962 11-Aug-2012 11:57

It would be nice if you could let you customers know... So we don't waste time trying to fix things at our end.