question on vdsl

Forums › Spark New Zealand (including Skinny and BigPipe) › question on vdsl

xmanz

57 posts

Master Geek

#131123 9-Oct-2013 20:18

hi ive been connected to vdsl for a week or so i connect at 35/10, my question relates to gaming, i joined the orcon server for quake live and i get pings ranging from 70 thro to 98 i mean its not that far away? its laggy it everything you dont want,can this be a vdsl thing or does xtra penalize if you go orcon servers put you in an bad pool? i havnt as yet taken them up on this because i know ill be fobbed off and never get to someone with authority . thats my view any comments welcome tia

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19282 posts

Uber Geek
Inactive user

#911638 9-Oct-2013 20:23

No Telecom would not put you in a different / bad pool for visiting a Orcon hosted games server,

Have you done a trace route or pathping to the server?

xmanz

57 posts

Master Geek

#911645 9-Oct-2013 20:28

thanx ill do trace shortly :)

johnr

19282 posts

Uber Geek
Inactive user

#911646 9-Oct-2013 20:29

Also are you gaming over wireless?

xmanz

57 posts

Master Geek

#911655 9-Oct-2013 20:42

no im lan to vdsl modem nothing wireless btw heres a tracert did it a few times

Tracing route to 219.88.241.68 over a maximum of 30 hops

1    <1 ms    <1 ms    <1 ms dsldevice.lan [192.168.1.254]
2    28 ms    27 ms    29 ms 125-239-40-1.jetstream.xtra.co.nz [125.239.40.1]

3     *        *        *     Request timed out.
4    37 ms    37 ms    38 ms 122-56-223-81.peer.telecom.co.nz [122.56.223.81]

5    75 ms    92 ms    74 ms 121.98.9.231
6   100 ms    96 ms   121 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
7    76 ms    78 ms    74 ms 219.88.241.68

johnr

19282 posts

Uber Geek
Inactive user

#911658 9-Oct-2013 20:47

pathping

hio77

12999 posts

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Lizard Networks

#911660 9-Oct-2013 20:49

looks like your on a 8ms profile, your pings seem to be jittering about a fair bit..

if not wireless,upload/download saturation?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

johnr

19282 posts

Uber Geek
Inactive user

#911664 9-Oct-2013 20:55

What else is running in the back ground on your PC?

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Talkiet

4792 posts

Uber Geek

Trusted

#911690 9-Oct-2013 21:31

hio77: looks like your on a 8ms profile, your pings seem to be jittering about a fair bit..

if not wireless,upload/download saturation?

How do you figure that? He hasn't shown us anything but a tracert yet...

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

yitz

2074 posts

Uber Geek

#911712 9-Oct-2013 21:59

Looking like in this particular case it's congestion on Orcon's side Auckland--Wellington.
Napier--Wellington for peering--Auckland.

michaelmurfy

meow
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#911766 9-Oct-2013 22:17

mmurphy@charmander:~$ ping 219.88.241.68
PING 219.88.241.68 (219.88.241.68) 56(84) bytes of data.
64 bytes from 219.88.241.68: icmp_req=1 ttl=58 time=34.7 ms
64 bytes from 219.88.241.68: icmp_req=2 ttl=58 time=35.1 ms
64 bytes from 219.88.241.68: icmp_req=3 ttl=58 time=35.0 ms
64 bytes from 219.88.241.68: icmp_req=4 ttl=58 time=34.4 ms
64 bytes from 219.88.241.68: icmp_req=5 ttl=58 time=36.9 ms
^C
--- 219.88.241.68 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 34.497/35.272/36.903/0.861 ms

mmurphy@charmander:~$ traceroute 219.88.241.68
traceroute to 219.88.241.68 (219.88.241.68), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 2.914 ms 2.886 ms 2.874 ms
2 222.152.45.1 (222.152.45.1) 2630.511 ms 2630.516 ms 2722.252 ms
3 * * *
4 ae0-20.akcr11.global-gateway.net.nz (203.96.66.121) 37.728 ms 37.721 ms 39.315 ms
5 g7-3-3-0.tkcr5.global-gateway.net.nz (210.55.202.50) 39.321 ms 39.309 ms 39.301 ms
6 orcon-dom.tkcr4.global-gateway.net.nz (203.96.66.102) 40.228 ms 34.012 ms 33.978 ms
7 219.88.241.68 (219.88.241.68) 34.498 ms 34.397 ms 35.658 ms

I'm not having any issues, and that's over WiFi too. Run the tests off another device since it seems your computers a bit angry with you.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

michaelmurfy

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#911770 9-Oct-2013 22:22

Also please post line stats, this will show your error rate which might be the cause also.

1) Telnet 192.168.1.254 (if you don't have Telnet installed just download and run Putty from Here)
2) Login with username: Administrator (with a capital A), press enter in the password field (there's no password)
3) Type "xdsl info expand=enabled"
4) Post output here
5) ..?
6) PROFIT!

hio77

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Lizard Networks

#911774 9-Oct-2013 22:27

Talkiet:
hio77: looks like your on a 8ms profile, your pings seem to be jittering about a fair bit..

if not wireless,upload/download saturation?

How do you figure that? He hasn't shown us anything but a tracert yet...

Cheers - N

assumption on my part, but, his latancy to the first hop isnt high enough to be a 16ms profile, nor is it likely to be a 1ms profile.

it is also in line with about where a 8ms profile sits, give or take a few ms for distance traveled and such..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

xmanz

57 posts

Master Geek

#911883 10-Oct-2013 08:32

michaelmurfy: Also please post line stats, this will show your error rate which might be the cause also.

1) Telnet 192.168.1.254 (if you don't have Telnet installed just download and run Putty from Here)
2) Login with username: Administrator (with a capital A), press enter in the password field (there's no password)
3) Type "xdsl info expand=enabled"
4) Post output here
5) ..?
6) PROFIT!

Username : Administrator
Password :
------------------------------------------------------------------------

                             ______ Technicolor TG589vn v2
                         ___/_____/\
                        /         /\\ 10.2.5.5
                  _____/__       / \\
                _/       /\_____/___ \ Copyright (c) 1999-2013, Technicolor
               //       / \       /\ \
       _______//_______/    \     / _\/______
      /      / \       \    /    / /        /\
   __/      /   \       \ /    / /        / _\__
/ /      /     \_______\/    / /        / /   /\
/_/______/___________________/ /________/ /___/ \
\ \      \    ___________    \ \        \ \   \ /
\_\      \ /          /\    \ \        \ \___\/
     \      \/          / \    \ \        \ /
      \_____/          /    \    \ \________\/
           /__________/      \    \ /
           \   _____ \      /_____\/
            \ /    /\ \    /___\/
             /____/ \ \ /
             \    \ /___\/
              \____\/

------------------------------------------------------------------------
{Administrator}=>xdsl info expand=enabled
Physical Layer Statistics:

Modem state:                                   up
Up time (Days hh:mm:ss):                       0 days, 18:07:09
xDSL Standard:                                 ITU-T G.993.2
Channel Mode:                                  Interleaved

Number of reset:                               0

Chipset Vendor info (G.994.1):                 Local          Remote
    Country code:                                B500           B500
    ID:                                          BDCM           IKNS
    Specific:                                    0000           0001

System Vendor info (showtime):                 Local          Remote
    Country code:                                0F00           0000
    ID:                                          TMMB           ----
    Specific:                                    3C61           0000

Bearers generic info                           DS             US
    Payload rate [Kbps]:                         40209          10354
    Attenuation [dB]:                            8.2            17.7
    Margins [dB]:                                12.1           14.9
    Output power [dBm]:                          13.5           -9.4

    Number of bearers:                           1
    Bearer 0                                     DS             US
      INP [DMT symbols]:                         2.00           2.00
      Delay [ms]:                                8.00           8.00
      Depth []:                                  363            0.00
      R:                                         16             0

G.997.1 Statistics (Current):

Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                       0
      Loss of power (LPR):                       0

Performance monitoring:
    Line PM:                                     Near end
      Error second (ES):                         0

    Channel PM:                                  Near end       Far end
      Bearer 0:
        Code Violation (CV):                     0              0
        FEC:                                     715            74

    ATM data path PM:                            Near end       Far end
      Bearer 0:
        HEC violation count (HEC):               0              N/A

G.997.1 Statistics (last 15 minutes):

Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                       0
      Loss of power (LPR):                       0

Performance monitoring:
    Line PM:                                     Near end
      Error second (ES):                         0

    Channel PM:                                  Near end       Far end
      Bearer 0:
        Code Violation (CV):                     0              0
        FEC:                                     715            74

    ATM data path PM:                            Near end       Far end
      Bearer 0:
        HEC violation count (HEC):               0              N/A

G.997.1 Statistics (last 24 hours):

Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                       0
      Loss of power (LPR):                       0

Performance monitoring:
    Line PM:                                     Near end
      Error second (ES):                         0

    Channel PM:                                  Near end       Far end
      Bearer 0:
        Code Violation (CV):                     0              0
        FEC:                                     715            74

    ATM data path PM:                            Near end       Far end
      Bearer 0:
        HEC violation count (HEC):               0              N/A

{Administrator}=>

HowickDota

423 posts

Ultimate Geek

#911889 10-Oct-2013 08:43

" Delay [ms]: 8.00 8.00"
You are indeed on the 8ms latency profile, you can attribute your increased latency to this.

pohutukawa

197 posts

Master Geek

#914057 12-Oct-2013 12:48

michaelmurfy: Also please post line stats, this will show your error rate which might be the cause also.

1) Telnet 192.168.1.254 (if you don't have Telnet installed just download and run Putty from Here)
2) Login with username: Administrator (with a capital A), press enter in the password field (there's no password)
3) Type "xdsl info expand=enabled"
4) Post output here
5) ..?
6) PROFIT!

We're on Telecom via Chorus fibre 30/10.

Telecom gave us an awful Technicolor TG587n v3.

When we telnet into it and try the above, we just get:

Modem state: down (Line in NoLink mode)
xDSL Type: Not Available

Is this expected behaviour?

Also, how can the firmware of this modem be upgraded?

Cheers!

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