I was in a mall in Christchurch today and deiced to take the opportunity to upgrade my sim in my gs4 to be able to use 4G. I did not need it but I thought why not its splashed around that its all free.
On entering the sotre and enquiring about replacing my sim I was told that I had to upgrade my plan to a ultra plan before I could get a sim.
I tried to explain that everything I had heard said that it was all free to upgrade to 4G and all I needed was a new sim, I even tried to point out the big sign in their window saying that it was free for all plans. I am on the $89 plan and was told I had to go to the $99 plan and that I did not know what I was talking about.
I politly said thanks but no thanks and left the store , I rang telecom and spoke to a wonderful lady to checked everything out and said to me that no I do not need to change plans and that all I needed to do was change to the newer sim.
She asked which store it was and said if I went back in she would ring them up and tell them I did not need to change plans.
Just so happens when I went back into the store the manager was on the phone to them , he was an arrogant pri*k that did not take well to the fact that they were wrong. A bewildered salesman swapped out my sim for me all the while still thinking I had to upgrade my plan.

Shame on you telecom store for being wanke*s and not treating people with respect , Good on you to telecom though for sorting it out when I rung up great service from that side of things.

How many other stores don't have the right information or have forced people to upgrade their plans when they have not needed to.