Telecom changes to email: SSL required

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom changes to email: SSL required

freitasm

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#142449 13-Mar-2014 13:02

It seems from next week Telecom will make SSL required to access their mail servers.

Configuration instructions here.

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Master Geek

#1004886 13-Mar-2014 13:21

hah, Redirects to a book a page with just:

"If you're not sure what to do then request a call back and we’ll get back to you as soon as we can to help you out."

mattwnz

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#1004890 13-Mar-2014 13:24

Makes you wonder why they didn't send a letter announcing this change. Instead I had a message left by them, from someone with a foriegn accent, and it may have been a scam for I knew.

Oblivian

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#1004906 13-Mar-2014 13:36

mattwnz: Makes you wonder why they didn't send a letter announcing this change. Instead I had a message left by them, from someone with a foriegn accent, and it may have been a scam for I knew.

A few people have mentioned that. At least you got a phonecall. All I got was an email with some links in it http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=138606&page_no=11#1000349 Leading you to this page.. http://www.telecom.co.nz/helpandsupport/helpandsupport/xtraemailsettings/ with a blurb that could have been better placed as part of the email.

I've also seen a variant more legitimate looking email which as you point out is sent out after a failure of a call.
However with the calling, surely there will be a lot of people mistaking it for the fixyourcomputer scam after the publicity its had..

mattwnz

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#1004922 13-Mar-2014 13:38

Oblivian:
mattwnz: Makes you wonder why they didn't send a letter announcing this change. Instead I had a message left by them, from someone with a foriegn accent, and it may have been a scam for I knew.

A few people have mentioned that. At least you got a phonecall. All I got was an email with some links in it http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=138606&page_no=11#1000349 Leading you to this page.. http://www.telecom.co.nz/helpandsupport/helpandsupport/xtraemailsettings/ with a blurb that could have been better placed as part of the email.

I've also seen a variant more legitimate looking email which as you point out is sent out after a failure of a call.
However with the calling, surely there will be a lot of people mistaking it for the fixyourcomputer scam after the publicity its had..

I am surprised no scammers have picked up on this flaw, and started phoning people too, saying they are from telecom and they need to change settings.

Ragnor

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#1005033 13-Mar-2014 15:27

About time they got rid of smtp servers on their network that didn't require authentication and ssl.

mattwnz

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#1005037 13-Mar-2014 15:36

Ragnor: About time they got rid of smtp servers on their network that didn't require authentication and ssl.

That is what they are doing isn't it?

Oblivian

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#1005058 13-Mar-2014 16:07

hehe

OOPS! They do think its scams

http://www.stuff.co.nz/the-press/technology/30023341/Xtra-users-thought-encryption-calls-a-scam

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old3eyes

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#1005061 13-Mar-2014 16:18

Lets see what non email client stuff stops working next week..

Regards,

Old3eyes

mattwnz

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#1005070 13-Mar-2014 16:54

Oblivian: hehe

OOPS! They do think its scams

http://www.stuff.co.nz/the-press/technology/30023341/Xtra-users-thought-encryption-calls-a-scam

I don't blame people for assuming that, I am pretty sure it is considered bad security practice for a company to ring up like this. With the microsoft scam callers that NZers have been getting over the last few years, microsofts said that they would never phone customers up, so any calls should be treated as scam calls. So I can't see why it would be any different for TC. This is the type of scam I am referring to, where people are rung out of the blue http://www.consumeraffairs.govt.nz/scams/scam-types/Computer-virus-scams , and the suggestion is just to hang up on them.

The other thing is they have been calling people for around a month, when they could have mailed all customers, and a mailed letter with the customers customer number would show it would be legitimate.
But it doesn't help that the people ringing have a foreign accent, and are quite difficult to understand.

freitasm

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#1005112 13-Mar-2014 18:37

Wait for Monday's "I can't connect to my email" threads...

mattwnz

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#1005117 13-Mar-2014 18:46

freitasm: Wait for Monday's "I can't connect to my email" threads...

These mobile IT companies will be busy come monday...

Polrek

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#1005143 13-Mar-2014 19:22

Can someone please clarify? smtp.xtra.co.nz Port 25 will no longer work at all (or must be used with SSL port 465) and send.xtra.co.nz port 465 still requires SSL

Thanks!