Broadband Usage Alert Tivo User

Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband Usage Alert Tivo User

BigMal

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#166306 9-Mar-2015 10:05

I just got an email from Telecom saying I'd reached the 80% of my monthly broadband data allowance.

I'm a Tivo owner and have been on unlimited data "until further notice". Anyone know if this has changed? I haven't received notice of Telecom turning data caps back on.

Thanks.

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#1253773 9-Mar-2015 10:16

Just a random thought...have you contacted Spark and asked them?

Lazy is such an ugly word, I prefer to call it selective participation

BigMal

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#1253781 9-Mar-2015 10:21

scuwp: Just a random thought...have you contacted Spark and asked them?

And wait on the phone for an hour? I thought I'd check to see if the problem is widespread first as then it's likely to be a mistake. If not, and it's just me, then I'll give them a call.

Stu

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#1253803 9-Mar-2015 10:28

No email here. MySpark won't let me log in so I can't check if metering has started.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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cbrpilot

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Spark NZ

#1253809 9-Mar-2015 10:32

Yes, just checked my line too and I'm in the same boat.
Let me investigate.

My views are my own, and may not necessarily represent those of my employer.

Stu

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#1253814 9-Mar-2015 10:36

Can now log in. Same deal. Will see how far enquiries get. Hopefully Spark will see this thread.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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cbrpilot

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Spark NZ

#1253820 9-Mar-2015 10:44

A fault has been raised. We will sort this out. Sorry for the inconvenience.
Anyone with a TiVO who gets throttled will get unthrottled. Anyone with a TiVO and overage usage will get this credited back. As part of the fix, I can almost guarantee the usage will stay recorded against your line - but as I've stated you will not be disadvantaged because of it.
If anyone has an issue, let me know.

My views are my own, and may not necessarily represent those of my employer.

BigMal

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#1253821 9-Mar-2015 10:45

Superb, thanks for your help cbr.

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SwansNZ

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#1253832 9-Mar-2015 10:48

No notification from Spark, even though they did say they would let me know when the billing (metering) issue with Tivo was fixed.

I checked MySpark, and my metering started up again on Saturday.

Called Spark, and eventually (well after half an hour, and speaking to a couple of different overseas agents), they told me their billing problem had been fixed and they can now split Tivo usage and non-Tivo – although they were unable to tell me how much usage my Tivo had used, so I have my doubts.

Bung

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#1253850 9-Mar-2015 11:07

There was a planned outage but only a narrow range of mobile users that would need to top up around the time of the outage seem to have had any advance notice. Any promise to advise Tivo users before metering started again is probably regarded as something made by people no longer with Spark.

Edit: I was being unfair. Having found original 2013 letter it only says once the system is fixed we'll let you know.

dclegg

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#1253862 9-Mar-2015 11:15

It's interesting to note that, while we usually don't get usage recorded, the Previous Usage tab shows the odd burst of usage

And these figures definitely can't be representative of our overall usage for those months, as most of our TV viewing these days is via Netflix, Hulu & Lightbox.

SwansNZ

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#1253878 9-Mar-2015 11:23

cbrpilot: A fault has been raised. We will sort this out. Sorry for the inconvenience.
Anyone with a TiVO who gets throttled will get unthrottled. Anyone with a TiVO and overage usage will get this credited back. As part of the fix, I can almost guarantee the usage will stay recorded against your line - but as I've stated you will not be disadvantaged because of it.
If anyone has an issue, let me know.

So, has the billing issue been fixed for those with Tivo devices, and we will start to be metered going forward (as Spark told me this morning) or will we revert to being unmetered as we have been for the last couple of years?

Thanks

cbrpilot

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Spark NZ

#1253913 9-Mar-2015 12:05

The root cause for the billing issue on TiVO is known. I do not have an ETA for the fix (it may be in already). On my own line, I cannot see any usage after 7:26am this morning, so that gives me reason to believe the root cause is likely fixed at this point in time, but I cannot be 100% certain.

As above, you will not be disadvantaged by this hickup, and please continue using it as you normally would. Please accept our apologies for any inconvenience.

It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

My views are my own, and may not necessarily represent those of my employer.

dclegg

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#1253918 9-Mar-2015 12:09

cbrpilot:
It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I've been thinking about switching to VDSL (no fibre for us until 2019; boo hoo). Will this have any impact on our currently unmetered status?

cbrpilot

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Spark NZ

#1253921 9-Mar-2015 12:11

dclegg:
cbrpilot:
It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I've been thinking about switching to VDSL (no fibre for us until 2019; boo hoo). Will this have any impact on our currently unmetered status?

No impact.

My views are my own, and may not necessarily represent those of my employer.

sloburn

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#1254052 9-Mar-2015 14:31

Further question with tivo. Currently on VDSL, can I upgrade to fibre and still be unmetered?

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