Intermittent Websites wont load VDSL

Forums › Spark New Zealand (including Skinny and BigPipe) › Intermittent Websites wont load VDSL

keriboi

274 posts

Ultimate Geek

#177660 10-Aug-2015 20:29

For some reason websites now and then stall on loading, come up with and error and magically appear. I have had helpdesk look over my line and stuff and have no problems.

Attached is a video of what happens, click through websites and they pop up quick then the last one takes ages. This is happening regularly

https://youtu.be/YFTE2C43Qvg

Any ideas? I can replicate this on another computer.
Running wired conection

"Error connection timed out" is the crome error

Item

1717 posts

Uber Geek

Subscriber

#1362395 10-Aug-2015 20:52

Have you tried using a different DNS server - Google's on 8.8.8.8 and 8.8.4.4 is as good as any.

keriboi

274 posts

Ultimate Geek

#1362421 10-Aug-2015 21:13

Yes that was it! set up dns for google and no more problems. New i should have come here first instead of 45 mins on the phone to help desk

Item

1717 posts

Uber Geek

Subscriber

#1362422 10-Aug-2015 21:15

Good stuff - glad it helped!

nitrotech

1285 posts

Uber Geek

#1362461 10-Aug-2015 21:52

Sounds like you've got a technicolor router which causes the issues you describe

More here

http://www.geekzone.co.nz/forums.asp?topicid=129101

keriboi

274 posts

Ultimate Geek

#1362534 11-Aug-2015 06:41

Yes, same modem. That is frustrating after being on the phone for 45 mins. The helpdesk guy should have known about that issue? Can I upgrade my modem or do I need to do the .bat thing? Im on windows 10

nitrotech: Sounds like you've got a technicolor router which causes the issues you describe

More here

http://www.geekzone.co.nz/forums.asp?topicid=129101

Jase2985

13461 posts

Uber Geek

ID Verified

Lifetime subscriber

#1362538 11-Aug-2015 07:06

just manually put in the DNS setting in windows that generally solves it.

nitrotech

1285 posts

Uber Geek

#1362573 11-Aug-2015 08:52

keriboi: Yes, same modem. That is frustrating after being on the phone for 45 mins. The helpdesk guy should have known about that issue? Can I upgrade my modem or do I need to do the .bat thing? Im on windows 10

nitrotech: Sounds like you've got a technicolor router which causes the issues you describe

More here

http://www.geekzone.co.nz/forums.asp?topicid=129101

Generally Spark will swap out he router if you push hard enough - however running the batch file solves the problem.

To install the bat you'll need telnet installed and run command prompt as admin

Lenovo

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keriboi

274 posts

Ultimate Geek

#1363138 11-Aug-2015 19:54

disapointed help desk didnt suggest this. I have a case number so will complain tomorrow.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1363144 11-Aug-2015 19:58

keriboi: disapointed help desk didnt suggest this. I have a case number so will complain tomorrow.

What version of Windows did you say you're using? If you said 10 it's entirely possible their documentation hasn't been updated to reflect the issue as it was only an 8.1 issue historically.

keriboi

274 posts

Ultimate Geek

#1363368 12-Aug-2015 07:13

I did say 10 but that was well through the call. I made it clear early on which modem I had

nzgrover

8 posts

Wannabe Geek

#1367709 17-Aug-2015 07:45

I have this same issue with Windows 8.1 and now Windows 10. I have the Technicolor TG589vn V2 router. Going to try the script as soon as I get telnet enabled!

Edit: Yay it worked! I've had flushdns scripts running on my 8.1 laptop all this time. Can finally get rid of it. Hard to believe that Telecom/Spark haven't come up with a solution for this and push it out. Surely this will be a big support issue for them given the Windows 10 roll out?

askelon

876 posts

Ultimate Geek

ID Verified

#1367751 17-Aug-2015 09:30

I argued for days with them over my technicolor one when Win8.1 came out. Ended up sticking it into bridged mode and used a TP-Link router. Rarely any problems ever since.

Jase2985

13461 posts

Uber Geek

ID Verified

Lifetime subscriber

#1367863 17-Aug-2015 12:17

nzgrover: I have this same issue with Windows 8.1 and now Windows 10. I have the Technicolor TG589vn V2 router. Going to try the script as soon as I get telnet enabled! Edit: Yay it worked! I've had flushdns scripts running on my 8.1 laptop all this time. Can finally get rid of it. Hard to believe that Telecom/Spark haven't come up with a solution for this and push it out. Surely this will be a big support issue for them given the Windows 10 roll out?

They have come up with a solution for it, its called them retiring that device and using a different one for VDSL