Spark making transfer to new SIM the hardest thing ever

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark making transfer to new SIM the hardest thing ever

jeeg

351 posts

Ultimate Geek

#181078 1-Oct-2015 17:09

Long story short, got my new semble SIM card, excited to try out the new contactless payment on my phone.

I notice my the new SIM isn't activated on my phone, oh no prob I'll just check the instruction that came with the SIM to activate it, oh wait there are no instructions provided.

I try to reach tech support on both 123 and live chat, both over 30min queue time.

I google up a solution, came to the page I expected to find
http://www.spark.co.nz/help/mobile-data/getstarted/transfer-information-from-one-sim-card-to-another/

Theres nothing on this page and the links it takes me to a 404 error.

When did Spark make this so difficult?

I made the switch from a larger SIM to Nano SIM a few years back, there was instructions provided and I recall it was mostly automated.

Pretty pissed atm so im just ranting here

BarTender

3607 posts

Uber Geek

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Lifetime subscriber

#1398261 1-Oct-2015 19:54

0800 800 163 and talk with those guys. I think they work 8 to 8 or something like that.

Did a sim swap 2 days ago. Rang at 8:01 am and was straight through and spent sub 5 mins talking with them. Was done by 8:30.

muppet

2572 posts

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#1398268 1-Oct-2015 20:04

I walked in a Spark shop once and they transferred my account from my old fat SIM to my new nano SIM in less than 5 minutes.

All they need is the number of the old SIM, the number of the new SIM and boom, off they go.

I guess your main issues appears to be getting through to someone?

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!