Skinny response time - within "48 business hours"

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny response time - within "48 business hours" - typo?

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#198488 11-Jul-2016 13:13

I sent Skinny a support request today, the email that came back says

Hey Thanks.
Got your message and we'll get back to you in 48 business hours.

Given there's 8 business hours per day, 48 business hours is six days. I don't think that's what you mean! Perhaps you mean

"We'll get back to you within 48 hours, on business days".

Though it could be worded better.

Note - this is not a problem, just pointing out a very minor area that Skinny might want to address.

wazzageek

1093 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1589652 11-Jul-2016 13:18

Under-promise, over deliver?

1eStar

1604 posts

Uber Geek

#1589675 11-Jul-2016 13:35

I've found if you ring them, they respond live.

muppet

2568 posts

Uber Geek

Trusted

#1589731 11-Jul-2016 15:25

1eStar: I've found if you ring them, they respond live.

We're geeks. We don't talk on the phone for one of the following reasons:

1) We don't like talking on the phone because we're shy.

2) We're busy, we don't have time to talk on the phone.

3) If they offer email support they should honour it.

4) Other excuses as required to attempt to mask the fact that option 1 applies.

wazzageek

1093 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1589734 11-Jul-2016 15:33

muppet:

1eStar: I've found if you ring them, they respond live.

We're geeks. We don't talk on the phone for one of the following reasons:

1) We don't like talking on the phone because we're shy.

2) We're busy, we don't have time to talk on the phone.

3) If they offer email support they should honour it.

4) Other excuses as required to attempt to mask the fact that option 1 applies.

5) If it's written, there (should) be less chance of errors.

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#1589825 11-Jul-2016 17:08

1eStar: I've found if you ring them, they respond live.

Sure, but this is low priority and regarding written communication, so email was appropriate.