Only getting 120 Mbps on Unplan Fibre Max

Forums › Spark New Zealand (including Skinny and BigPipe) › Only getting 120 Mbps on Unplan Fibre Max

Paul1977

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#287174 11-Jun-2021 11:09

I'm loathed to contact the help desk, as when I've had similar issues in the past they were generally little help and members of this forum (who work at Spark) were able to sort the issues far more quickly. So I'm hoping that might be the case this time. But I don't remember who the users were.

I'm on Unplan Fibre Max and just discovered I'm only getting about 120 Mbps down and 140 Mbps up using Speedtest.

I'm not sure how long it's been like this and only noticed because I recently re-setup my WiFi and noticed those speeds maxing at the above level, so I initially assumed it was a WiFi issue. But I decided to do a test from my PC over ethernet (which previously got 960 Mbps up, 540 Mbps down), and found I'm actually getting the same low speeds over ethernet as well.

If anyone from Spark watching these forums who could help would be really appreciated.

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#2725200 11-Jun-2021 11:12

if you are getting the speed over wifi and ethernet then i would suggest you power off the ont and the router then power the ont back on first then the router. then retest.

If its still not working contact the helpdesk

Linux

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#2725203 11-Jun-2021 11:15

@Paul1977 You must of seen the other 1000+ threads about testing over Wi-Fi and don't do it!!

Test over Ethernet

Jase2985

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#2725207 11-Jun-2021 11:20

Linux:

@Paul1977 You must of seen the other 1000+ threads about testing over Wi-Fi and don't do it!!

Test over Ethernet

you must have see 1000's of these threads too, but you need to read the whole thing....

cbrpilot

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#2725213 11-Jun-2021 11:30

What kind of router are you using?

My views are my own, and may not necessarily represent those of my employer.

Paul1977

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#2725215 11-Jun-2021 11:36

Linux:

@Paul1977 You must of seen the other 1000+ threads about testing over Wi-Fi and don't do it!!

Test over Ethernet

@Linux please read the whole post before commenting with bolded instructions for something I've already done and explained.

Paul1977

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#2725219 11-Jun-2021 11:41

cbrpilot:

What kind of router are you using?

Ubiquiti EdgeRouter Lite --> Ubiquiti EdgeSwitch --> PC.

CAT 6 cabling thoughout the house. PC reporting 1Gbps connection to switch (and vice versa).

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Talkiet

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#2725221 11-Jun-2021 11:43

Swap in the HG659 or Smartmodem and see what you get then please...

Or alternately, confirm that you have fast path (HW offloading) PROPERLY enabled and haven't got a feature turned on which disables it on the ERlite.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

gehenna

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#2725223 11-Jun-2021 11:48

cbrpilot:

What kind of router are you using?

Valid question. Try with your ISP provided router before declaring a problem. ISP will make you do that when you log a ticket anyway. Unless the account was provisioned without an ISP supplied router, then they might insist they send you one to test.

Paul1977

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#2725224 11-Jun-2021 11:49

Jase2985:

if you are getting the speed over wifi and ethernet then i would suggest you power off the ont and the router then power the ont back on first then the router. then retest.

If its still not working contact the helpdesk

I hate the helpdesk, they very seldom help.

Everything has been restarted (for other reasons) since I first noticed the problem over wifi, but not since I discovered it was also impacting ethernet as well. I don't think that will fix it, but can't confirm until can restart again tonight and re-test.

Paul1977

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#2725227 11-Jun-2021 11:56

gehenna:

Valid question. Try with your ISP provided router before declaring a problem. ISP will make you do that when you log a ticket anyway. Unless the account was provisioned without an ISP supplied router, then they might insist they send you one to test.

Exactly the reason why I don't want to go through the helpdesk.

I don't have a Spark router (and wasn't provisioned one), and know what speeds the EdgeRouter gets (and has previously been getting).

Almost every time I've experienced this type of issue (either my own or someone I've been assisting) the problem has been on Spark's (or Enable's) end. And I've always gotten a faster resolution posting here and having the right Spark employee read it and look into it.

If required I can borrow a Spark router on the off chance my EdgeRouter is the issue. I think that's unlikely, but I suppose I can't rule it out.

Paul1977

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#2725229 11-Jun-2021 11:59

Talkiet:

Swap in the HG659 or Smartmodem and see what you get then please...

Or alternately, confirm that you have fast path (HW offloading) PROPERLY enabled and haven't got a feature turned on which disables it on the ERlite.

Cheers - N

Good suggestion with HW offloading Neil. It was definetely previously enabled, but I firmware update might have messed with the setting and I never noticed. Top on my list to check, now.

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Talkiet

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#2725234 11-Jun-2021 12:03

I get that it's top of YOUR list, but correct top of the list if you want to troubleshoot a potential issue with the service is to put in a known good router... But you know that :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Talkiet

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#2725237 11-Jun-2021 12:07

Paul1977:

[snip]

Almost every time I've experienced this type of issue (either my own or someone I've been assisting) the problem has been on Spark's (or Enable's) end. And I've always gotten a faster resolution posting here and having the right Spark employee read it and look into it.

[snip]

I feel the need to point out that this makes you the unbelievably, ridiculously small exception - 4 standard deviations away from normality... It's figuratively never the ISP or the LFC.

Now of course those rare events do happen, but it's insanely rare.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

nztim

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#2725239 11-Jun-2021 12:10

First thing I would do is plug a PC into the ONT and create a vlan10 sub interface, create a PPPoE with username anything@anything with a password of anything and run a speed test

Eliminate anything else first

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Linux

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#2725242 11-Jun-2021 12:20

Paul1977:
Linux:

@Paul1977 You must of seen the other 1000+ threads about testing over Wi-Fi and don't do it!!

Test over Ethernet

@Linux please read the whole post before commenting with bolded instructions for something I've already done and explained.

Fair point I half read the post, I take that back

Try the ISP provided hardware

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