I have my email going into (Microsoft) Outlook on my computer along with my hotmail. On Wednesday the xtra emails no longer came through. They still work on my phone, plus on the xtra.mail site.

But I can't get them into my outlook account. I've wasted over four hours today trying to get it sorted. Phoned through to Spark who referred me to Microsoft phone - and that sends me to a website.. no person to speak to.

After trying with no luck, phoned back with Spark and person there tried to assist - suggested I delete the xtra account out of it, which I reluctantly did. She was talking me through the settings to reload it - and then went quiet. No person there anymore, although the line was still connected. Gave up in frustration and disgust.

I still haven't been able to work it out, despite copying settings off the internet. Settings below.