light on modem changes from green to red

happened twice now - it rights itself after a reboot

not cool

reference: "this seems to be a profile issue" - https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=270578

I don't understand what needs to be done on the provisioning end, but my connection is brand new and maybe it's also an "anonymous profile"?!

can send logs if it helps, maybe it's this modem........hmmm, i never heard of this brand before, dodgy