3G warning on my phone

Forums › Spark New Zealand (including Skinny and BigPipe) › 3G warning on my phone

1101

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#323331 18-Nov-2025 20:14

Hi. Im getting warnings on my phone about it using 3G, and warning that 3G is going to be turned off
Warnings via txt & a warnings when I try to call someone

My phone is 4G & I can see it connected to 4G+ (the 4G icon) . In the phone settings 4G preferred is selected
Is this just a mistake or something else going on ?
I am considering a new phone , but not a good time at the mo, too many bills to pay .
Cheers

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#3435804 18-Nov-2025 20:15

I can see it connected to 4G+

While you're in a call?

1101

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#3435806 18-Nov-2025 20:21

Behodar:

I can see it connected to 4G+

While you're in a call?

I didnt check during the call, but was 4G connected when I looked just after the call

Behodar

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#3435807 18-Nov-2025 20:30

Check during a call. I suspect it's changing to 3G, i.e. VoLTE is either disabled or not available on your phone.

nztim

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#3435811 18-Nov-2025 20:42

Yup this will be the case, if it is using 3G for calling the device will become a tablet come December 31 and will be good for data only

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

snj

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#3435812 18-Nov-2025 20:47

nztim:

Yup this will be the case, if it is using 3G for calling the device will become a tablet come December 31 and will be good for data only

March 31 since it's Spark.

Jase2985

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#3435813 18-Nov-2025 20:59

havent said what phone it is?

its likely dropping back to 3G when connected to a call as it doesnt support VoLTE.

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Linux

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#3435816 18-Nov-2025 21:13

@1101 Why would you not post the most important bit of information phone make and model?

As above just cause you see a 4G icon when not on a call does not mean much at all what does it display when on a voice call?

wellygary

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#3435822 18-Nov-2025 22:01

I’ve seen plenty of phones that will show 4g , but it’s only data … they can’t do VOLTE and rely on 3G for voice

huckster

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#3435868 18-Nov-2025 22:11

https://www.spark.co.nz/online/shop/mobile-devices/3g-shutdown

Telling us the make/model would also help.

Spark are trying to proactively warn people about this impending shutdown.

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#3435883 19-Nov-2025 08:06

And generally, if they tell you its not going to work, it won't.

So i would probably be looking for a new phone.

richms

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#3435896 19-Nov-2025 10:32

I have got the SMS on all my xiaomis, but I have enabled it with the code. The only one I get the voice warning on is my oldest one which I like for voice calls because it isnt infested with the google dialer so call recording works as it should, and that is only on 1 sim since it only does 4g on a single sim. The prior issues with it not working for SMS with VoLTE on seems to have come right at least on Mighty and Skinny so I will keep using it when I have to call places that you want a good record of what they promised.

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1101

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#3436059 19-Nov-2025 19:31

https://www.gsmarena.com/motorola_moto_g7_plus-9533.php

Moto 7plus

4G bands

1, 2, 3, 4, 5, 7, 8, 18, 19, 20, 26, 28, 38, 40, 41

maybee the problem is at home it wont connect to 4G , due to very weak signal where I live ?
4G connects at work

Yes its old , it still did what I needed .
Kogan have a Moto 56 on special for $219 , I'll probably get that

Cheers

Linux

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#3436060 19-Nov-2025 19:39

@1101 Have you read what we have posted above?

Forget about the 4G icon as already stated when you place a Voice call does the 4G icon change to 3G?

huckster

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#3436061 19-Nov-2025 19:41

Scroll down on this page https://www.spark.co.nz/online/shop/mobile-devices/3g-shutdown to the IMEI checker if you want to know for sure.
Follow the instructions on how to find your IMEI and enter it in.

:-)

Linux

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#3436062 19-Nov-2025 19:44

Google search for your motorola handset and VoLTE

To check and enable it, go to Settings > Network & Internet > Mobile network > Advanced, and ensure "4G calling" is turned on.

Further to this VoLTE still may not work even if you try and enable due to no VoLTE profile support

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