Solved: Spark rep needed please

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Batman

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#325579 18-Sep-2026 14:24

Hi i bought a phone from Spark via Spark app messaging, however when the billing showed up it's not what was agreed on over the app. (No discount on my bill, rep assured me multiple times I was getting the discount!)

I don't have the app messaging saved (the app deletes the messaging history).

Unfortunately I have opened the phone before discovering the issue.

Can anyone point me to a Spark rep on GZ? Unfortunately the Spark online team is ghosting me.

Thanks.

MikeB4

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#3528857 18-Sep-2026 14:27

Did buy outright or interest free? If the later the discounts are applied each month proportionall.

Normal ain't coming back, the crazy stays.

Batman

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#3528859 18-Sep-2026 14:34

MikeB4:

Did buy outright or interest free? If the later the discounts are applied each month proportionall.

Not outright.

They know there is an issue but they are ghosting me and refusing to escalate.

jarledb

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#3528912 18-Sep-2026 15:11

I see someone that has not been verified saying they would contact OP. I would urge caution on giving out details to people you can't verify who is.

I have removed their post. They may or may not be a Spark employee, that is yet to be verified.

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Batman

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#3528921 18-Sep-2026 15:46

Thank you. Spark eventually replied on the APP messaging and apparently resolved it (i will only see the credit applied when i get my next bill ... hmm fingers crossed)