Facebook images/youtube issues since joining Telecom...

Forums › Spark New Zealand (including Skinny and BigPipe) › Facebook images/youtube issues since joining Telecom...

rhysparry

5 posts

Wannabe Geek

#70435 23-Oct-2010 10:32

hi all

signed up for a new broadband connection with telecom around 6 weeks ago and since then have not been able to view facebook images and have had issues with youtube loading. am running chrome but the same issues are apparent on firefox or ie. any clues guys?

cheers!
rhys

Spyware

3771 posts

Uber Geek

Lifetime subscriber

#394979 23-Oct-2010 10:35

Post the relevant statistics, i.e., sync speeds, noise margins and attenuation, from your ADSL modem/router.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

rhysparry

5 posts

Wannabe Geek

#394980 23-Oct-2010 10:42

sorry - amateur here, not sure i can find all those things you asked for ;) here's what i can find:

IP Address:
122.59.245.224

Primary DNS:
122.56.237.1

Secondary DNS:
210.55.111.1

DSL Connection

Link Information

Uptime:
1 day, 1:50:44

DSL Type:
G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:
796 / 16.289

Data Transferred (Sent/Received) [MB/MB]:
36,24 / 135,44

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#394981 23-Oct-2010 11:02

Most importantly, have you changed your router's configuration (or PC if that's the case) to use the Telecom's own DNS instead of the old ISP one?

rhysparry

5 posts

Wannabe Geek

#394984 23-Oct-2010 11:04

hmmm i haven't personally done so, however the telecom broadband setup programme might well have done this automatically?

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#394985 23-Oct-2010 11:10

The program wouldn't have changed anything in your router. You should check that it's properly configured to use Telecom's own DNS.

Oldhat

180 posts

Master Geek

Lifetime subscriber

#395007 23-Oct-2010 13:10

I just checked the link you supplied and rather sadly it doesn't show the Telecom DNS addresses being used by the OP.

Both 122.56.237.1 and 210.55.111.1 are also legitimate Telecom DNS addresses, but these appear to be for use in newer connections only.

rhysparry

5 posts

Wannabe Geek

#395008 23-Oct-2010 13:14

any suggestions for a fix?

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freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#395010 23-Oct-2010 13:20

The first thing you have to do is to log into your router's config webpage and update the DNS to be one of the Telecom's configuration page.

Then restart the router and test again.

ptinson

677 posts

Ultimate Geek

Trusted

#395088 23-Oct-2010 19:33

Oldhat: I just checked the link you supplied and rather sadly it doesn't show the Telecom DNS addresses being used by the OP.

Both 122.56.237.1 and 210.55.111.1 are also legitimate Telecom DNS addresses, but these appear to be for use in newer connections only.

You are correct on both counts, these are new DNS servers, in place since December and only handed out to new customers from around that time. Existing customers cannot reach them at this point. They are closed to the outside world, unlike the rest of our resolvers...

Since the OP is a new customer these are the correct DNS servers to be using, however as pointed out if a machine inside the network is not set to use them and is using something like OpenDNS then the sort of issues described can occur.

I know this isnt the popular answer but please make sure you have raised a call with the helpdesk.
Given its a long weekend geek to geek through someone like me would not be the best bet to get your issue resolved.

One test though is to change to the old DNS servers:

202.27.158.40
202.27.156.72

See if that resolves the issue. If it does please let me know as i have some work to do.

Regards

Paul

meat popsicle

rhysparry

5 posts

Wannabe Geek

#395177 24-Oct-2010 10:36

alrighty, either of those sets of DNS servers fixes the problem - i had it set up to obtain the servers automatically....thanks for your help guys!