refrain: Apparently they have been swamped with application forms, hence the delays in responding and activating the plan. I too just signed-up, so see how it goes!

Interesting to learn from my call that many of the FoH staff haven't been trained in the product yet, due to its pending release to New Users come Feb 2011. I explained that it is available online, even though if you follow the links from the homepage you can't actually access the THB page and application form.