problem with telecom / Xtra emails??

Forums › Spark New Zealand (including Skinny and BigPipe) › problem with telecom / Xtra emails??

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47 posts

Geek
+1 received by user: 4

#621139 7-May-2012 17:54

Yeah it seems that telecom blocks port 25 ( yeah it seems they really want to take us out.) for our servers outbound mail, so we are asking our host to open another port for us.

garvani

1873 posts

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#621156 7-May-2012 18:23

have you tried using send.xtra.co.nz instead of smtp.xtra.co.nz? with SSL port 465 and authentication on?
It worked for 2 of my clients i tried it with, and i posted it here a few hours ago but havn't had any of you reply if its working?

kramgk

16 posts

Geek

#621174 7-May-2012 18:47

Hi Garvani, your advice works. I had the problem too and phoned 120 to hear a recorded message. I hung up after I listened to it, and then.... Telecom phoned back. The call centre operator was in the Philipines, and she talked me through changing from smtp.xtra.co.nz to send.stra.co.nz and the SSL and authentication setup. 10 points on, because she knew what she was talking about.

snnet

1413 posts

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#621193 7-May-2012 19:25

I'm somewhat confused. Wasn't everyone on xtra advised to use send.xtra.co.nz NOT smtp.xtra.co.nz like a year ago????

kramgk

16 posts

Geek

#621207 7-May-2012 19:45

Hi Snnet, you're not the only one who is confused. It was only 6 weeks ago that I was told by a Telcom staffer to use smtp.xtra.co.nz. Prior to that I had been happily sending e-mails via my own ISP's ESMTP server, and having no problems. My conspirancy theory antenna are up though in that perhaps today's "outage" is a way of catching stragglers and forcing them to use send. instead of smtp.

snnet

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#621215 7-May-2012 19:55

kram9: Hi Snnet, you're not the only one who is confused. It was only 6 weeks ago that I was told by a Telcom staffer to use smtp.xtra.co.nz. Prior to that I had been happily sending e-mails via my own ISP's ESMTP server, and having no problems. My conspirancy theory antenna are up though in that perhaps today's "outage" is a way of catching stragglers and forcing them to use send. instead of smtp.

lol on another note, it is curious that they didn't simply migrate send. to smtp. if that was what everyone was using......................................

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descendantcommand

5 posts

Wannabe Geek

#621246 7-May-2012 20:35

garvani: have you tried using send.xtra.co.nz instead of smtp.xtra.co.nz? with SSL port 465 and authentication on?
It worked for 2 of my clients i tried it with, and i posted it here a few hours ago but havn't had any of you reply if its working?

Doesn't help inbound mail though...

GJB21

55 posts

Master Geek

#621302 7-May-2012 22:09

Dare I say it finally seems to be fixed!

Allanhall

47 posts

Geek
+1 received by user: 4

#621312 7-May-2012 22:22

Got the smtp set up with one of my hosting companies on my 4 main addresses so the pressure is off. Its a bit more of a task for the amazon hosted ones.

I can confirm now that the mail now leaves my system, with smtp.xtra.co.nz and I can ALSO CONFIRM THAT THE MAIL IS STILL NOT being delivered. Also NO SIGN OF MAIL turning up that was sent 12 hours ago. Or the test mail that just left my system via the xtra broken smtp service.

I was given not notification to used send.xtra.co.nz and spent 30 mins ( did I mention after an HOUR on hold ) with the Filipino support and could not get it working, secured Authenticated or otherwise.

IF YOU HAVE SENT MAIL WITH XTRA TODAY AND ITS IMPORTANT I URGE YOU TO CHECK IT ARRIVED.

ADDED 15 minutes later the test mail has turned up. NO sign of this mornings mails. So If it really was cued I suspect it would have arrived by now.

mattwnz

20520 posts

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#621319 7-May-2012 22:30

Allanhall: Yeah it seems that telecom? blocks port 25? ( yeah it seems they really want to take us out.)? for our servers outbound mail, so we are asking our host to open another port for us.

Most ISPs do block port 25. However some web hosts do provide SMTP on port 26 or another, to get around this. But you do need to be a host that allows this

plambrechtsen

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#621425 8-May-2012 09:01

If people are still having problems please make sure you do log a call with the Broadband helpdesk on 0800 225 598. From internal reports things are looking better but I would still like to know if customers are having issues.

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Sheagae

208 posts

Master Geek
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#621467 8-May-2012 10:05

plambrechtsen: If people are still having problems please make sure you do log a call with the Broadband helpdesk on 0800 225 598. From internal reports things are looking better but I would still like to know if customers are having issues.

Still have issues here. Can send in fine, but sending out is sporadic. For instance, I sent about 10 test items yesterday to different domains and only a few arrived in, up to 12 hours later. The rest I have not seen.

I have tested again this morning and the same as before.

Allanhall

47 posts

Geek
+1 received by user: 4

#621565 8-May-2012 12:22

Yeah mail sent with Telecoms SMTP service is not arriving ( Well with in the hour and counting ) still based on the tests we have done this morning.

Still working on 150 change overs AWAY FROM THE TOTALLY UNRELIABLE Xtra smtp service.

plambrechtsen Ha Ha A warning Telecom Xtra Business Support is a JOKE and best.
I have not charged the battery fully that ran out after an hour on hold yesterday before I even spoke to a HEL* rep ) Then while I was on the phone about 3 hours after the error had occurred she states Hey something has just appeared on our screen, yes there is failures occured.

Its quicker to upgrade all of setting to our Hosting companies.

AartJansen

26 posts

Geek
+1 received by user: 1

#621612 8-May-2012 13:10

my clients have exchange mail servers, who is good to use as a smart host service ?

If I use DNS to resolve email instead of a smarthost I find...

#1 on xtra, with static IP, and domain name registered with xtra - sending to @xtra.co.nz ends up as spam. To overcome this must fill out an almighty form for YAHOO.COM because xtra lazily farm the service out to them to manage. wait upto 48 hours, re-answer the questions by phone.

#2 telecom business hub, people with domains registered with this 'service' often get messages about mail being undeliverable to mailservers that are connected to xtras network, as described in #1. It's a DNS issue, but they simply wont fix it properly.

raytaylor

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#621637 8-May-2012 13:41

snnet: lol on another note, it is curious that they didn't simply migrate send. to smtp. if that was what everyone was using......................................

Unfortunatley the smtp.xtra.co.nz is unsecured and doesnt use authentication. Send.xtra. is managed by Yahoo so they could have changed the dns to use the older server, but clients would still have needed to switch off SSL and outgoing authentication for it to work.

Smtp.xtra is still running because alot of legacy accounting software that sends emails directly doesnt support authentication and SSL. Because telecom block port 25 by default, it is better for them to keep the smtp.xtra going and just filter out anything that looks like spam from leaving their network so their IP range doesnt get put on a spam blocklist - though this doesnt always work.

Ray Taylor

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