Clear bouncing emails from Xtra

Forums › Spark New Zealand (including Skinny and BigPipe) › Clear bouncing emails from Xtra

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#689193 21-Sep-2012 08:11

Just an addition to this, my sister is sending from Yahoo UK account (yahoo.com) and has just start getting:

Sorry, we were unable to deliver your message to the following address. .... Message expired for domain arnold.co.nz. Remote host said: 452 Too many recipients received this hour [= RCPT_TO]

More recently just getting. Mail server for "arnold.co.nz" unreachable for too long.

arnold.co.nz resolves to a fixed TC IP address. Ironically my paradise.net email address (that presumably goes through a different TC mail server, but ends up in the same mailbox) gets through fine.

98.139.91.63 tm3.bullet.mail.sp2.yahoo.com is the last IP address in the mail header of the bounce back to my sister if I read it right.

freitasm

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#689195 21-Sep-2012 08:13

That'd be right as Telecom uses Yahoo! for their email.

I haven't heard anything from Telecom on this topic. Anyone?

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sbiddle

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#689204 21-Sep-2012 08:27

Tom Pullar-Strecker wrote an article in Stuff today about this issue.

sarnold

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#689208 21-Sep-2012 08:37

Stuff articles seems to confirm where the problem lies, but of idle interest the paradise.net email that gets through leaps across the great divide between Yahoo and TC from nm30-vm2.bullet.mail.ne1.yahoo.com ([98.138.91.130]) (landing at mxin3-orange.clear.net.nz (lb2-srcnat.clear.net.nz [203.97.32.237])).

Suggests to my untutored brain that its Yahoo mail server specific?

freitasm

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#689210 21-Sep-2012 08:39

Still, 17 days since the first report here and no action from Telecom... At least TelstraClear investigated their side and gave a summary in the other thread.

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mxpress

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#689221 21-Sep-2012 08:51

Sorry, we were unable to deliver your message to the following address. .... Message expired for domain arnold.co.nz. Remote host said: 452 Too many recipients received this hour [= RCPT_TO]

The above is still happening to me with every message I send to a clear address.

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wallross

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#689243 21-Sep-2012 09:23

Yep - getting the same experience as those above over the last few days (was away prior to that, so only noticed it in the last week).

ABeerForMe

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#689269 21-Sep-2012 10:01

Why is problem not yet on Telecom service status page? All I can see is green lights and 'Service StatusallClear's. Unless I'm looking in wrong place.

http://www.telecom.co.nz/helpandsupport/

I'm fairly new on here (wannabe!) Would be good to if there could be a summary posted of the problem and what's been established and not established about it. Maybe someone who is more qulaified than me could.

The whole thing is extremely bazaar anyway. It's emails from Telecom (in wider sense) to TelstraClear (in wider sense), and I still don't know whether emails are reaching TC. If not then someone explain how can it happen that Telecom is only boucing TC emails.

Just want to say that to me this is a particularly ugly problem for a couple of reasons (if I understand correctly).

1. To all the Telecom and TC email users out there, it looks to all the world like the problem lies with TC. But it's #$@^% Telecom.

2. It is particularly sinister thing. This is the kind of thing that happens: Telecom person sends email to 30 people e.g. Basketball League Draw. A day or two goes by. All looks normal. Then hello, a day or two after sending the email the sender gets a crazy failure email. Many Jo Blogg's would stuggle properly dealing with the bounce back email if it came back straight away. For these one bouncing back a day or two later

Telecom spokeswoman Jo Jalfon said she understood the latest problem was "fairly minor and resolved very quickly with a limited number of customer calls which is why no information was put on our website". YEAH RIGHT. BTW the stuff article should be headed 'Email woes Irk Telecom Customers and TelstraClear Customers Even More'

ABeerForMe

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#689278 21-Sep-2012 10:09

One of my para’s got chopped off somewhere in the mix. Should be …

For these one bouncing back a day or two later, the sender has well and truly moved on in their lives. They think ‘well, it looks like most people received the email, so those who didn’t better go sort out their computer or their ISP. There is NOTHING WRONG with their computer, or ISP (TelstraClear). It is Telecom (all but admitted?) who is screwing up the email system in NZ.

ABeerForMe

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#689547 21-Sep-2012 17:07

New On Telecom website in last hour or two ...

Broadband - Email Issue Sep 21, 2012 Broadband - Email Issue Some Xtra customers are experiencing emails being bounced back to them when sending to @clear.net.nz and @paradise.net.nz email addresses.

We have been working closely with Yahoo and Telstra to resolve this issue as quickly as possible.

Both parties have made some changes in their network and we are conducting tests to confirm whether this has resolved the issue.

Please note that not all emails to those domains are being bounced, some emails are being delivered.

ABeerForMe

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#689928 22-Sep-2012 16:54

I'm pretty sure it's still screwed. A regular group email I normally get Thurs or Fri hasn't arrived, while others have received it. I asked one of them (by telephone!) to forward it on to me, about an hour ago, it hasn't arrived. Her email?, you guessed it ... xtra.co.nz.

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ABeerForMe

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#690047 22-Sep-2012 23:11

ABeerForMe: I'm pretty sure it's still screwed. A regular group email I normally get Thurs or Fri hasn't arrived, while others have received it. I asked one of them (by telephone!) to forward it on to me, about an hour ago, it hasn't arrived. Her email?, you guessed it ... xtra.co.nz.

Yay, email sent by friend earlier today has arrived. Took only 7 hours!

Ragnor

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#690143 23-Sep-2012 13:13

freitasm: Still, 17 days since the first report here and no action from Telecom... At least TelstraClear investigated their side and gave a summary in the other thread.

I wonder how many of them logged a ticket with Telecom... posting on the forums is great if someone see's it but I bet lots of people didn't bother to actually log the issue with Telecom via the helpdesk or their online contact us page.

freitasm

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#690145 23-Sep-2012 13:57

On top of that many people saw a bounce and immediately thought it was a TelstraClear issue - which is not their provider. Until TelstraClear investigated and said "it's not us" there was nothing happening either.

I also know that nothing happened in terms of communication between those two providers to try and find what the problem really was.

That's the communications industry in New Zealand...

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mclean

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#690154 23-Sep-2012 14:23

freitasm: ...I also know that nothing happened in terms of communication between those two providers to try and find what the problem really was...

Are you saying that Telecom is NOT working with Telstra Clear to fix this problem? That's not what the Telecom website or their help desk says.

I'm also puzzled as to why you seem to accept Telstra Clear's explanation that it's nothing to do with them. How can that be when the issue affects messages to Telstra Clear domains only? Are you saying that Telecom has somehow black-listed Tesltra Clear as a RECEIVING host? I don't understand that (but them I'm definitely no expert).

All I know is that the problem is not fixed, and it's now more that 3 weeks since it started. To me as a simple user there are two possible explanations for this - either Telecom/Telstra don't know how to fix it, or they don't want to fix it. Either way is a disgrace.

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