Mobile data being used despite mobile data being disabled & phone off (iPhone5)

Forums › Spark New Zealand (including Skinny and BigPipe) › Mobile data being used despite mobile data being disabled & phone off (iPhone5)

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Shock

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#720037 20-Nov-2012 12:36

NZtechfreak: Have you disabled the personal data tracking that Apple added back into iOS6 without informing users of it's presence?

The 'Diagnostics & Usage" auto send feature ? If so yes it is disabled.

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AndrewMac

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#720218 20-Nov-2012 16:51

If data is barred on the network side, it would just be delayed updating on the web portal side. I saw your data was reset in the first post, do you mean the phone was restored to factory settings? If not, that's worth trying

hamish225

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#720255 20-Nov-2012 17:49

if the phone is off and telecom are trying to charge data, obviously this is a system fault.

*Insert big spe*dtest result here*

Shock

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#720286 20-Nov-2012 18:52

AndrewMac: If data is barred on the network side, it would just be delayed updating on the web portal side. I saw your data was reset in the first post, do you mean the phone was restored to factory settings? If not, that's worth trying

No the helpdesk did some form of 'data reset' on thier side. They didn't reset to zero so I am assuming the reset some data connection for me.

hamish225: if the phone is off and telecom are trying to charge data, obviously this is a system fault.

Not quite, the reporting is severely delayed and given the nature of the issue ( a whole lot of data very quickly ) by the time it comes through on the meters the usage is through the roof meaning it is too late to do anything. It is very confusing with the delays. Of note my only clue (before the data alerts) would have been quicker than usual battery drain. I experienced this today but not so much yesterday.

Telecom Mobile Engineers have been assisting and tracking the data coming down and we have identified where it is coming from (Gmail).

So basically I am receiving / being pushed a whole heap of unknown data for no apparent reason and it has suddenly started yesterday. No obvious changes at either end but relevant accounts have been removed on the device and data barred at this stage as it was getting out of hand.

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freitasm

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#720294 20-Nov-2012 19:15

Don't you have control on Gmail of which mobile devices are currently configured to access your account and the ability to turn this off from the web side?

[Points for Office 365 for having this]

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Shock

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#720369 20-Nov-2012 21:08

freitasm: Don't you have control on Gmail of which mobile devices are currently configured to access your account and the ability to turn this off from the web side?

[Points for Office 365 for having this]

Yes it does.

I can see access type (browser, mobile devices etc), IP address, duration etc of sessions accessing my account inside gmail. I can sign out those sessions so have done so. Good thought Mr Freitasm !

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freitasm

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#720385 20-Nov-2012 21:37

Go for it then. On Office 365 you can even delete the partnership for a more "permanent" resolution. But if you can interrupt the sync progress, it's a start.

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sbiddle

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#720481 21-Nov-2012 06:30

It's interesting you should mention Gmail. On my Android I had my Gmail account configured using an Activesync account and the built in email app because this offers far better functionality over the Gmail app.

Last week I had to disable this after finding my phone was literally flat by 2pm due to excessive data (phone was near constantly showing H+) and battery consumption which I tracked down to the Activesync application. Deleting the Gmail account has solved this. I didn't actually look at my data consumption but it seems that I've possibly had an issue that could be similair

Shock

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#720761 21-Nov-2012 14:10

sbiddle: It's interesting you should mention Gmail. On my Android I had my Gmail account configured using an Activesync account and the built in email app because this offers far better functionality over the Gmail app.

Last week I had to disable this after finding my phone was literally flat by 2pm due to excessive data (phone was near constantly showing H+) and battery consumption which I tracked down to the Activesync application. Deleting the Gmail account has solved this. I didn't actually look at my data consumption but it seems that I've possibly had an issue that could be similair

Very interesting !

Just an update, we tried again today having changed to the normal gmail account type on the iphone and this has made no difference.

In fact on closer inspection of the transfers it was noticed that the size of the data chunks coming to the phone are actually increasing exponentially.

So tonight I will be resetting my phone and setting up everything again. Seeing if that makes a difference at all.

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sbiddle

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#720763 21-Nov-2012 14:14

I deleted all my Activesync accounts (personal, work and gmail) and added them all again. Everything looked fine until an hour or so later when the Activesync app suddenly started sucking the CPU and data usage started to sky rocket. Deleting the Gmail ActiveSync account again resolved the issue.

I'll need to spend a bit more time looking into this as well because I'm curious what the issue could be.

freitasm

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#720769 21-Nov-2012 14:24

A couple of years ago I tried using Google Apps for our email. The synchronisation implementation is so bad that I decided that paying for an Office 365 (back then Microsoft BPOS) was worth it. And I was using the paid version of Google Apps, not the free one...

Obviously this doesn't help much if you are synchronising the work email and they are the ones with the account...

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Shock

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#720914 21-Nov-2012 19:09

Yeah Gmail has its pro's & con's and it is a work email setup. I like it, others not so much and this is the first issue since using it.

So restore complete (backup, purchase transfer etc, reset then restore from backup) and things are looking good. Only did 60KB in 15 minutes.

Keeping an eye on it, flicking to 3G only for monitored periods as I am gunshy to just flick back on data. Still no idea what has been going on but indicates possibly a iOS Gmail issue.

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Shock

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#721152 22-Nov-2012 09:46

Bah still no good after another test this morning.

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