Telecom mobile - Dunedin speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom mobile - Dunedin speeds

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Batman

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#895524 14-Sep-2013 08:40

sbiddle: I've seen a few other people comment about poor XT performance in Dunedin recently.

me

sgs2 telecom rom
iphone 4
sgs4 non telecom modem

I flashed a telecom modem on my s4 and seems a tad better but sadly have not had any free time to do any real testing ... but i'm guessing still on dial up speeds

skewt

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#895651 14-Sep-2013 17:29

joker97:
sbiddle: I've seen a few other people comment about poor XT performance in Dunedin recently.

me

sgs2 telecom rom
iphone 4
sgs4 non telecom modem

I flashed a telecom modem on my s4 and seems a tad better but sadly have not had any free time to do any real testing ... but i'm guessing still on dial up speeds

Most of your tests are around the university area aren't they?
My GF tries to use her phone there and is considering switching to vodafone since it is so unusable

skewt

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#896691 17-Sep-2013 08:08

Telecom reps:

Are there any plans to perform upgrades in Dunedin?

plambrechtsen

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#896808 17-Sep-2013 10:51

Hate to sound like a broken record here.

But if there are coverage issues please log a coverage fault with the Mobile Helpdesk on 0800 800 163 and make sure they drop a pin in the area you are having issues.

There isn't any recent cases logged of coverage issues at the Otago Uni... So.... If we don't know people are having issues then we won't know where we need to build more sites.

It's really important that a coverage fault and asking the CSR to "Drop a pin in the exact location you are having coverage issues" is done. So then the network planning folks can use that for future build information.

eXDee

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#896825 17-Sep-2013 11:27

If we want to send along data, is it going to be sufficient to use this form? Will that have the same result as calling up the mobile helpdesk?
http://help.telecom.co.nz/app/ask/#faults

As i'd rather send speedtests, ping stats, signal figures, etc as that gives more data to work with.

edit: Peachgrove road, Hamilton:

Test Date: Sep 17, 2013 3:21:40 pm
Connection Type: Cell
Server: Auckland
Download: 879 kbps
Upload: 45 kbps
Ping: 44 ms External IP: 115.189.135.20
Internal IP: 115.189.135.20
Latitude: -37.78590
Longitude: 175.29832

A detailed image for this result can be found here:

Then two tests at home, this is a completely different cellsite:

These are all to Telecom's speedtest server.

These last two tests were ironically in between dropped calls to the prepaid helpdesk, signal -87 to -99dBm ish, 2-4 bars reported by phone. I had the call drop four times, or have one side of the conversation cut out, thankfully each time they called me back. After far too many excuses where they kept talking in circles, they checked my address, told me i was in prime coverage, but I insisted on having the issue logged considering 4 dropouts during their own phone call is pretty poor.

Though of course, since I use a nexus 4, i have nearly zero power when it comes to speed or coverage issues, as i discovered last time i logged an issue because its not a Telecom supplied device.

Even though it supports DC-HSPA+, and gets better signal strength than the GS1 i9000T.

That data above is auto generated by the Android speedtest app when you go share via email. It would be nice if there was an email address that speedtests could be forwarded to as this would be a really easy way of getting speed, time, and GPS location data.

hamish225

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#897146 17-Sep-2013 18:05

i have no problems with vodafones data speeds in chch.

Just did a speedtest and i got 10Mbps down and 2 up on the homebase, shirley site just if anyone was thinking about switching.

*Insert big spe*dtest result here*

johnr

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#897147 17-Sep-2013 18:07

hamish225: i have no problems with vodafones data speeds in chch.

Just did a speedtest and i got 10Mbps down and 2 up on the homebase, shirley site just if anyone was thinking about switching.

We also offer 4G in Christchurch

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skewt

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#898298 19-Sep-2013 10:19

I'm all happy to log faults but surely they can already monitor the areas in Dunedin and other centres that are being overly congested and can do something about it, the slow speeds have been ongoing for months and are only getting worse

skewt

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#898990 20-Sep-2013 13:44

and for reference the following tests were performed today at St Kilda Beach
Telecom vs 2degrees

eXDee

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#903982 28-Sep-2013 01:17

I was considering making a speedtest thread, but I have a feeling some might complain that speedtest isn't the best for measuring mobile networks or something. Thoughts?

For now, heres some of todays results. I used to speedtest up to 15 megabit in the evening. Heres two from this evening:

Test Date: Sep 27, 2013 7:44:50 pm
Connection Type: Hspap
Server: Hamilton
Download: 3.80 Mbps
Upload: 0.71 Mbps
Ping: 176 ms

External IP: 122.63.84.145
Internal IP: 122.63.84.145
Latitude: -37.78330
Longitude: 175.28330

A detailed image for this result can be found here:

Hamilton Server (TheCloud)

Test Date: Sep 27, 2013 11:02:24 pm
Connection Type: Hspap
Server: Auckland
Download: 1.03 Mbps
Upload: 0.79 Mbps
Ping: 64 ms

External IP: 115.189.25.169
Internal IP: 115.189.25.169
Latitude: -37.75490
Longitude: 175.26691

A detailed image for this result can be found here:

Telecom Server

Batman

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#916993 18-Oct-2013 12:48

something's happened ... down is very fast in Dunedin ... are the students away on holiday? or has telecom upgraded something?

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