Telecom and iPhone 5S/5C

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#922336 27-Oct-2013 09:22

Wade:
Satch:

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

And my understanding is by only selling them on 24mth interest free term they almost have a safeguard in place as to take advantage you need to stay on a post plan plan for the duration of the interest free term and if you cancel plan you will need to stump up for the outstanding balance of the phone

Buying on 24mth open plan with interest free is a version of a 24mth contract in a round about way, hence my concern that all Telecom have done is upset existing customers whose loyalty need not be questioned

I thought you could buy it on an open term interest free and then later on you could cancel the open term and go to prepaid and keep the interest free as long as your number was with telecom, if you were to port your number over to another provider then you would have to pay the remainder up front. But then as i type this i think i'm totally wrong. Can anyone clear this up?

michaelmurfy

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#922428 27-Oct-2013 13:10

Fabian:
Wade:
Satch:

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

And my understanding is by only selling them on 24mth interest free term they almost have a safeguard in place as to take advantage you need to stay on a post plan plan for the duration of the interest free term and if you cancel plan you will need to stump up for the outstanding balance of the phone

Buying on 24mth open plan with interest free is a version of a 24mth contract in a round about way, hence my concern that all Telecom have done is upset existing customers whose loyalty need not be questioned

I thought you could buy it on an open term interest free and then later on you could cancel the open term and go to prepaid and keep the interest free as long as your number was with telecom, if you were to port your number over to another provider then you would have to pay the remainder up front. But then as i type this i think i'm totally wrong. Can anyone clear this up?

Nope, if you cancel this plan and went Prepaid you'll be charged for the whole phone, hence why 24mo Open is allowed as it's an incentive to stay on the plan. The people who cancel are still paying Telecom $39 but still, if you're going to sign up and cancel you're best to wait and let the other "true" customers who want to sign up for 24mo plan actually do so without getting told they've run out of stock until Telecom secure more stock and you're able to purchase them outright.

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Boeingflyer

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#922448 27-Oct-2013 13:50

Cheers, thought so.

Yyrael

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#922983 28-Oct-2013 11:54

Wade:
Satch:

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

And my understanding is by only selling them on 24mth interest free term they almost have a safeguard in place as to take advantage you need to stay on a post plan plan for the duration of the interest free term and if you cancel plan you will need to stump up for the outstanding balance of the phone

Buying on 24mth open plan with interest free is a version of a 24mth contract in a round about way, hence my concern that all Telecom have done is upset existing customers whose loyalty need not be questioned

I am sincerely sorry you feel that way unfortunately as PL has said its an issue of supply. We get limited units to sell and as I'm sure you understand it's more beneficial as a business to have people signing up for some kind of term. I want to make it clear that I think anyone who has outright bought a phone has done so by a stores mistake since the business rule is they must be on open term with interest free payments for 24 months or on a contract plan. As soon as more stock is available then you'll see them launch for outright purchases.
If it's an consolation staff can't purchase them at all during this period :(

Boeingflyer

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#923060 28-Oct-2013 14:56

Fabian: Cheers, thought so.

Bought a sliver 16g for the wife on an open plan. going to go naked and use the $30 saving to offset the open plan.
We got it from lynmall in New Lynn and both my wife and i were amazed at the standard of service we got, they were just so friendly especially when we had a 3 and a 1 year old running around their store causing a little bit of havoc. i was changing all our mobiles to be on one bill a few other issues but nothing was a problem and they knew their products well and we were even credited some money back on our accounts as we had just bought $19 prepay packages a couple of days ago. the staff explained everything in the contract clearly and was never rushed to get us to sign and get out even though more customers were walking in.
Been with telecom for a while now and not had any problems.

must say, the iphone 5s is a bit of a step up from a 3gs, ha ha

camtab

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#925519 1-Nov-2013 11:30

This seems like the right place to ask this...didnt see any other posts in the search so worth a shot...I purchased an iPhone 5S at midnight from the Telecom website....still has not arrived, yet I hear others saying theirs has. I was wondering who else ordered and when and has it arrived?

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#925533 1-Nov-2013 11:44

camtab: This seems like the right place to ask this...didnt see any other posts in the search so worth a shot...I purchased an iPhone 5S at midnight from the Telecom website....still has not arrived, yet I hear others saying theirs has. I was wondering who else ordered and when and has it arrived?

Ring up the mobile team on 0800 800 163 and ask them to see if they can track down what's going on, as it should have been delivered by now I would expect.

firefuze

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#925577 1-Nov-2013 11:57

The iPhone 5c is now available to purchase out right from Telecom.

jnimmo

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#925777 1-Nov-2013 15:19

camtab: This seems like the right place to ask this...didnt see any other posts in the search so worth a shot...I purchased an iPhone 5S at midnight from the Telecom website....still has not arrived, yet I hear others saying theirs has. I was wondering who else ordered and when and has it arrived?

Definitely call them up or chat online - I just found out that my order (which was at the dispatch stage) was cancelled at the last minute because apparently a plan change came through (which should have been made a week earlier and was irrelevant anyway because it was the same plan as we were getting the iPhone on anyway).
Then my order got put to the back of the queue and hasn't been shipped yet. Poor effort Telecom :(

enfield

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#926025 1-Nov-2013 21:23

After reading up on Geekzone about the 24mo interest free plan on open term I went to the telecom store in supacentre manukau. I was told they had a gold 16gb in stock but they would not sell it to me on Open term plan instead wanted me to sign up for 24mo $49 plan.I was told staff can do so only for their friends and family .. utter BS

camtab

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#926269 2-Nov-2013 14:43

plambrechtsen:
camtab: This seems like the right place to ask this...didnt see any other posts in the search so worth a shot...I purchased an iPhone 5S at midnight from the Telecom website....still has not arrived, yet I hear others saying theirs has. I was wondering who else ordered and when and has it arrived?

Ring up the mobile team on 0800 800 163 and ask them to see if they can track down what's going on, as it should have been delivered by now I would expect.

Yeah I would have assumed it was delivered by now too...especially when I see others have theirs who ordered mid week this week and still have them. I ordered at 12:04am on launch day. Not impressed that Telecom havent reached out to apologise for the delay/stock issue and instead I have had to contact them 3 times to finally be told "ummm yes we are low on stock and waiting on new shipment". That doesnt quite sit with me as that suggests my order 4 minutes from "go live" was after ALL stock of that model sold out?? Doubt it..rather I suspect my order got lost in the process or more likely that they never had the stock to start with but wanted to attract customers to buy from them and not Apple/VFNZ but advertising they did. 2 email confirmations (at time of order and next day at time of processing) both said "delivery WITHEN 5 days"

I will be raged out if the pending # transfer to the new SIM occurs before the phone arrives.

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jnimmo

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#926306 2-Nov-2013 16:53

Decided last night to check at Telecom Riccarton and they said they have the 32GB Gold in stock, but because I already had an order in with phone order they couldn't help out.
Bit stupid really, I'm sure they could easily cancel the order for me and fulfill it locally instead.
Especially seeing how easy they managed to cancel the order to process a plan change then re-order it.
Shouldn't have cancelled my order from Apple after all or it would have been with me on Monday by the sounds of other people

Lizard1977

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#937145 19-Nov-2013 08:52

plambrechtsen:
Satch: I purchased a 3GS outright from Vodafone on launch day and they couriered it to me with same day delivery. NZ was the first country they were released in by a few hours. So it has happened.

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

I would say it has very little to do with any Telco providing outright purchasing on launch date since if they had the stocks it wouldn't be an issue.

The supply issue should not be understated. Hence why there is the preference for on-account customers.

I was there for the Telecom 4 & 4S launch and the stores only had 2 each of the black & white 64GB models for the ones that were open at midnight, but the stocks soon came in about 2 weeks later (due to worldwide demand) and then outright purchasing and prepaid became an option.

I went in to the Telecom store in PN on Sunday and was told that I couldn't get the iPhone 5S on an open term plan, even if I bought it through the 24 month interest free option. I take your comment about the supply issue, but from what the salesperson said, they had plenty of stock - are you able to give us any indication when iPhone 5S sales will be relaxed, allowing people to buy it on the open term plan? If it's just a week or two more, then that's fine, but if it's going to be months, then I'll change my plans.

Nate001

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#937149 19-Nov-2013 09:03

Lizard1977:
plambrechtsen:
Satch: I purchased a 3GS outright from Vodafone on launch day and they couriered it to me with same day delivery. NZ was the first country they were released in by a few hours. So it has happened.

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

I would say it has very little to do with any Telco providing outright purchasing on launch date since if they had the stocks it wouldn't be an issue.

The supply issue should not be understated. Hence why there is the preference for on-account customers.

I was there for the Telecom 4 & 4S launch and the stores only had 2 each of the black & white 64GB models for the ones that were open at midnight, but the stocks soon came in about 2 weeks later (due to worldwide demand) and then outright purchasing and prepaid became an option.

I went in to the Telecom store in PN on Sunday and was told that I couldn't get the iPhone 5S on an open term plan, even if I bought it through the 24 month interest free option. I take your comment about the supply issue, but from what the salesperson said, they had plenty of stock - are you able to give us any indication when iPhone 5S sales will be relaxed, allowing people to buy it on the open term plan? If it's just a week or two more, then that's fine, but if it's going to be months, then I'll change my plans.

Why don't you just buy it direct from apple? There is only a 3-5 wait for it to ship, you would have it within just over a week.

Yyrael

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#937217 19-Nov-2013 11:40

Lizard1977:
plambrechtsen:
Satch: I purchased a 3GS outright from Vodafone on launch day and they couriered it to me with same day delivery. NZ was the first country they were released in by a few hours. So it has happened.

I understand why the telcos want to sell them at launch on contract, but they should also allow outright sales to existing customers already on contracts. I realise though that this could be open to abuse.

I would say it has very little to do with any Telco providing outright purchasing on launch date since if they had the stocks it wouldn't be an issue.

The supply issue should not be understated. Hence why there is the preference for on-account customers.

I was there for the Telecom 4 & 4S launch and the stores only had 2 each of the black & white 64GB models for the ones that were open at midnight, but the stocks soon came in about 2 weeks later (due to worldwide demand) and then outright purchasing and prepaid became an option.

I went in to the Telecom store in PN on Sunday and was told that I couldn't get the iPhone 5S on an open term plan, even if I bought it through the 24 month interest free option. I take your comment about the supply issue, but from what the salesperson said, they had plenty of stock - are you able to give us any indication when iPhone 5S sales will be relaxed, allowing people to buy it on the open term plan? If it's just a week or two more, then that's fine, but if it's going to be months, then I'll change my plans.

iPhone 5S are available on an Ultra Open plan with a 24 month interest free payment. This store is wrong, if you have issues have the manager email me directly at Josh.Savage@telecom.co.nz or have him call 123 to confirm.

iPhone 5Cs are available for outright purchase.

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