Considering Bigpipe, wondering about latency.

Forums › Spark New Zealand (including Skinny and BigPipe) › Considering Bigpipe, wondering about latency.

1 | 2 | 3

1170 posts

Uber Geek
+1 received by user: 778

Trusted

BigPipe

#1006236 15-Mar-2014 15:03

Yabanize:
BigPipeNZ:

Pingtest shows results of between 150 and 154ms

Isnt that a bit high? Heres what i get on vodafone 15/2 cable

You are testing to auckland by the looks of it.

The op wanted a pingtest to the world of tanks server in Singapore.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Yabanize

2351 posts

Uber Geek
+1 received by user: 583

#1006269 15-Mar-2014 16:48

BigPipeNZ:
Yabanize:
BigPipeNZ:

Pingtest shows results of between 150 and 154ms

Isnt that a bit high? Heres what i get on vodafone 15/2 cable

You are testing to auckland by the looks of it.

The op wanted a pingtest to the world of tanks server in Singapore.

Ahh right, Well on my connection I get 150-160 to login.worldoftanks.asia

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

Trusted

BigPipe

#1006275 15-Mar-2014 17:02

Yabanize:
BigPipeNZ:
Yabanize:
BigPipeNZ:

Pingtest shows results of between 150 and 154ms

Isnt that a bit high? Heres what i get on vodafone 15/2 cable

You are testing to auckland by the looks of it.

The op wanted a pingtest to the world of tanks server in Singapore.

Ahh right, Well on my connection I get 150-160 to login.worldoftanks.asia

Sounds about right then :-)

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Razven

19 posts

Geek

#1006350 15-Mar-2014 18:52

BigPipeNZ:
Razven:
BigPipeNZ:
Razven: Update:
Freedom Internet (paying 120GB per 30 days for $119.95 NZD) have said that are looking into it but it's been exactly a week since I've encountered the issue but have heard no response from them, nor Vibecom.

I've just signed up for Bigpipe and with any luck, will be back to gaming with an acceptable ping by the end of this week. Just really wanted to thank all of you guys for helping out, weighing in and posting - really appreciate the support from this forum.

Quick Edit:
1) Apparently, Vibecom needs my 'Client ID' because they do not have my e-mail on record - it would seem that unless you are the actual ISP or a commercial entity where you specifically use their services (as opposed to through an intermediary), they will not see it as an issue.

2) I'm scratching my head here - I wonder how many people who regularly use pre-paid wifi in residential apartments regularly spend well north of $180 (120 per month + another 60 if I go over the 120GB data limit and need to buy another 120GB package). I seriously hope that this impacts their bottom line in my area, as soon as I tell everyone how much BS I was told trying to get them to even look at it.

Just so you are aware, because you are not switching from another adsl provider you will need to make sure you cancel the Freedom service yourself as, unlike ADSL from another ISP, it won't be automatically switched off when you switch to Bigpipe. Best to make the sure you have a couple of days breathing room too in case there are any issues with getting you up and running on bigpipe straight away. (There shouldn't be, but you never know, especially if this cyclone hits bad we may find connection dates get shunted out by chorus, understandably)

Thanks for the reminder but Freedom Internet uses it's own wi-fi network, very much like the wi-fi serves one tries to go through on Starbucks so I doubt there will be an issue there as you know...there's no software or hardware on my end.

I have managed to locate a modem that was given to the previous tenant of my current residence but it's one of those 'free' ones provided by Orcon - I checked and it should compatible. Do you (or any of the posters here) know if they are or do I need one that's not previously used or given by any other ISP?

My advice was more to make sure they don't keep billing you. If they are prepaid then it should be fine :D

As for the orcon modem, hard to say as it depends on how old it is.

If you post the model number I can have a look. Broadly speaking, any ADSL2 modem will work. Some will require configuration, most will work just by plugging it in and not doing anything else

As long as Orcon didn't lock down the settings so it's impossible to re-configure, then it should be sweet.

Worst case if it doesn't work, then you can pick up a Telecom ADSL2 modem from trademe for about $20.

I got it a little more than a year ago. Reading the back of the modem, it says "BoBLite 4-port Wireless VoIP Modem, Model: BoBLite"
I'M pretty sure it's this one: http://www.cnet.com.au/bob-lite-339308835.htm

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

Trusted

BigPipe

#1006367 15-Mar-2014 19:09

Razven:
BigPipeNZ:
Razven:
BigPipeNZ:
Razven: Update:
Freedom Internet (paying 120GB per 30 days for $119.95 NZD) have said that are looking into it but it's been exactly a week since I've encountered the issue but have heard no response from them, nor Vibecom.

I've just signed up for Bigpipe and with any luck, will be back to gaming with an acceptable ping by the end of this week. Just really wanted to thank all of you guys for helping out, weighing in and posting - really appreciate the support from this forum.

Quick Edit:
1) Apparently, Vibecom needs my 'Client ID' because they do not have my e-mail on record - it would seem that unless you are the actual ISP or a commercial entity where you specifically use their services (as opposed to through an intermediary), they will not see it as an issue.

2) I'm scratching my head here - I wonder how many people who regularly use pre-paid wifi in residential apartments regularly spend well north of $180 (120 per month + another 60 if I go over the 120GB data limit and need to buy another 120GB package). I seriously hope that this impacts their bottom line in my area, as soon as I tell everyone how much BS I was told trying to get them to even look at it.

Just so you are aware, because you are not switching from another adsl provider you will need to make sure you cancel the Freedom service yourself as, unlike ADSL from another ISP, it won't be automatically switched off when you switch to Bigpipe. Best to make the sure you have a couple of days breathing room too in case there are any issues with getting you up and running on bigpipe straight away. (There shouldn't be, but you never know, especially if this cyclone hits bad we may find connection dates get shunted out by chorus, understandably)

Thanks for the reminder but Freedom Internet uses it's own wi-fi network, very much like the wi-fi serves one tries to go through on Starbucks so I doubt there will be an issue there as you know...there's no software or hardware on my end.

I have managed to locate a modem that was given to the previous tenant of my current residence but it's one of those 'free' ones provided by Orcon - I checked and it should compatible. Do you (or any of the posters here) know if they are or do I need one that's not previously used or given by any other ISP?

My advice was more to make sure they don't keep billing you. If they are prepaid then it should be fine :D

As for the orcon modem, hard to say as it depends on how old it is.

If you post the model number I can have a look. Broadly speaking, any ADSL2 modem will work. Some will require configuration, most will work just by plugging it in and not doing anything else

As long as Orcon didn't lock down the settings so it's impossible to re-configure, then it should be sweet.

Worst case if it doesn't work, then you can pick up a Telecom ADSL2 modem from trademe for about $20.

I got it a little more than a year ago. Reading the back of the modem, it says "BoBLite 4-port Wireless VoIP Modem, Model: BoBLite"
I'M pretty sure it's this one

ah ok, that would be what Orcon call the genius lite.

Its unusual to see them not on Orcon because Orcon only 'rent' them out, they don't give them away for free, which means that when you leave Orcon you normally have to give them back.

A wee bit of google fu suggests you should be able to configure it for an ISP other than Orcon, but I don't know for sure as I have never had the chance to play with one. We have a couple of ex-Orcon staff at Bigpipe though, so I will check with them on Monday and see if they know

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Razven

19 posts

Geek

#1006450 15-Mar-2014 21:46

BigPipeNZ:
Razven:
BigPipeNZ:
Razven:
BigPipeNZ:
Razven: Update:
Freedom Internet (paying 120GB per 30 days for $119.95 NZD) have said that are looking into it but it's been exactly a week since I've encountered the issue but have heard no response from them, nor Vibecom.

I've just signed up for Bigpipe and with any luck, will be back to gaming with an acceptable ping by the end of this week. Just really wanted to thank all of you guys for helping out, weighing in and posting - really appreciate the support from this forum.

Quick Edit:
1) Apparently, Vibecom needs my 'Client ID' because they do not have my e-mail on record - it would seem that unless you are the actual ISP or a commercial entity where you specifically use their services (as opposed to through an intermediary), they will not see it as an issue.

2) I'm scratching my head here - I wonder how many people who regularly use pre-paid wifi in residential apartments regularly spend well north of $180 (120 per month + another 60 if I go over the 120GB data limit and need to buy another 120GB package). I seriously hope that this impacts their bottom line in my area, as soon as I tell everyone how much BS I was told trying to get them to even look at it.

Just so you are aware, because you are not switching from another adsl provider you will need to make sure you cancel the Freedom service yourself as, unlike ADSL from another ISP, it won't be automatically switched off when you switch to Bigpipe. Best to make the sure you have a couple of days breathing room too in case there are any issues with getting you up and running on bigpipe straight away. (There shouldn't be, but you never know, especially if this cyclone hits bad we may find connection dates get shunted out by chorus, understandably)

Thanks for the reminder but Freedom Internet uses it's own wi-fi network, very much like the wi-fi serves one tries to go through on Starbucks so I doubt there will be an issue there as you know...there's no software or hardware on my end.

I have managed to locate a modem that was given to the previous tenant of my current residence but it's one of those 'free' ones provided by Orcon - I checked and it should compatible. Do you (or any of the posters here) know if they are or do I need one that's not previously used or given by any other ISP?

My advice was more to make sure they don't keep billing you. If they are prepaid then it should be fine :D

As for the orcon modem, hard to say as it depends on how old it is.

If you post the model number I can have a look. Broadly speaking, any ADSL2 modem will work. Some will require configuration, most will work just by plugging it in and not doing anything else

As long as Orcon didn't lock down the settings so it's impossible to re-configure, then it should be sweet.

Worst case if it doesn't work, then you can pick up a Telecom ADSL2 modem from trademe for about $20.

I got it a little more than a year ago. Reading the back of the modem, it says "BoBLite 4-port Wireless VoIP Modem, Model: BoBLite"
I'M pretty sure it's this one

ah ok, that would be what Orcon call the genius lite.

Its unusual to see them not on Orcon because Orcon only 'rent' them out, they don't give them away for free, which means that when you leave Orcon you normally have to give them back.

A wee bit of google fu suggests you should be able to configure it for an ISP other than Orcon, but I don't know for sure as I have never had the chance to play with one. We have a couple of ex-Orcon staff at Bigpipe though, so I will check with them on Monday and see if they know

According to e-mail from you guys, I'll be connected on the 19th, so there's no particular need to hurry.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

Razven

19 posts

Geek

#1009114 19-Mar-2014 16:40

So, it's the 19th.

1) Is there a confirmation e-mail sent after I'm officially connected or is it a "We'll pick a time, you guess when." thing?

2) Fiddling with the Orcon modem thing. I 'think' I've configured it to the right setting following the e-mail I got from Bigpipe about encapsulation, VPI/VCI thingies and what not.

If I still can't connect, should I post a screenshot of what I've done and let you guys see how big of an 'oops' I did in regards to set up?

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

Trusted

BigPipe

#1009137 19-Mar-2014 17:00

Razven: So, it's the 19th.

1) Is there a confirmation e-mail sent after I'm officially connected or is it a "We'll pick a time, you guess when." thing?

2) Fiddling with the Orcon modem thing. I 'think' I've configured it to the right setting following the e-mail I got from Bigpipe about encapsulation, VPI/VCI thingies and what not.

If I still can't connect, should I post a screenshot of what I've done and let you guys see how big of an 'oops' I did in regards to set up?

We get notified by chorus when they do it, it could be any time today, then we notify you.

If you've configured the modem right, then it should just start working once chorus have finished (which means it may start working before we notify you)

As it's 5pm now, if it still isn't working it's probably worth dropping our support team a note through our site to see if chorus have provided any update - sometimes they do the provisioning, but don't close the order off, sometimes they push it out if you are last in the day and they are running late, which obviously sucks. :(

Posting a screenshot can't hurt though, ticks off one potential source of connection problems.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Razven

19 posts

Geek

#1009229 19-Mar-2014 18:49

BigPipeNZ:
Razven: So, it's the 19th.

1) Is there a confirmation e-mail sent after I'm officially connected or is it a "We'll pick a time, you guess when." thing?

2) Fiddling with the Orcon modem thing. I 'think' I've configured it to the right setting following the e-mail I got from Bigpipe about encapsulation, VPI/VCI thingies and what not.

If I still can't connect, should I post a screenshot of what I've done and let you guys see how big of an 'oops' I did in regards to set up?

We get notified by chorus when they do it, it could be any time today, then we notify you.

If you've configured the modem right, then it should just start working once chorus have finished (which means it may start working before we notify you)

As it's 5pm now, if it still isn't working it's probably worth dropping our support team a note through our site to see if chorus have provided any update - sometimes they do the provisioning, but don't close the order off, sometimes they push it out if you are last in the day and they are running late, which obviously sucks. :(

Posting a screenshot can't hurt though, ticks off one potential source of connection problems.

Just got a call a few minutes after I made the previous post, turns out both me and the building manager has to be on-site so Chorus can do it's thing - it's the most hilarious thing, they didn't know which ISP ordered it, just that "We work with Chorus."

Screenshot will come in a bit.

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

Trusted

BigPipe

#1009244 19-Mar-2014 19:00

Razven:
BigPipeNZ:
Razven: So, it's the 19th.

1) Is there a confirmation e-mail sent after I'm officially connected or is it a "We'll pick a time, you guess when." thing?

2) Fiddling with the Orcon modem thing. I 'think' I've configured it to the right setting following the e-mail I got from Bigpipe about encapsulation, VPI/VCI thingies and what not.

If I still can't connect, should I post a screenshot of what I've done and let you guys see how big of an 'oops' I did in regards to set up?

We get notified by chorus when they do it, it could be any time today, then we notify you.

If you've configured the modem right, then it should just start working once chorus have finished (which means it may start working before we notify you)

As it's 5pm now, if it still isn't working it's probably worth dropping our support team a note through our site to see if chorus have provided any update - sometimes they do the provisioning, but don't close the order off, sometimes they push it out if you are last in the day and they are running late, which obviously sucks. :(

Posting a screenshot can't hurt though, ticks off one potential source of connection problems.

Just got a call a few minutes after I made the previous post, turns out both me and the building manager has to be on-site so Chorus can do it's thing - it's the most hilarious thing, they didn't know which ISP ordered it, just that "We work with Chorus."

Screenshot will come in a bit.

A call from the Chorus tech? Does that mean they weren't able to do the connection?

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Razven

19 posts

Geek

#1009254 19-Mar-2014 19:08

BigPipeNZ:
Razven:
BigPipeNZ:
Razven: So, it's the 19th.

1) Is there a confirmation e-mail sent after I'm officially connected or is it a "We'll pick a time, you guess when." thing?

2) Fiddling with the Orcon modem thing. I 'think' I've configured it to the right setting following the e-mail I got from Bigpipe about encapsulation, VPI/VCI thingies and what not.

If I still can't connect, should I post a screenshot of what I've done and let you guys see how big of an 'oops' I did in regards to set up?

We get notified by chorus when they do it, it could be any time today, then we notify you.

If you've configured the modem right, then it should just start working once chorus have finished (which means it may start working before we notify you)

As it's 5pm now, if it still isn't working it's probably worth dropping our support team a note through our site to see if chorus have provided any update - sometimes they do the provisioning, but don't close the order off, sometimes they push it out if you are last in the day and they are running late, which obviously sucks. :(

Posting a screenshot can't hurt though, ticks off one potential source of connection problems.

Just got a call a few minutes after I made the previous post, turns out both me and the building manager has to be on-site so Chorus can do it's thing - it's the most hilarious thing, they didn't know which ISP ordered it, just that "We work with Chorus."

Screenshot will come in a bit.

A call from the Chorus tech? Does that mean they weren't able to do the connection?

Not a single freakin' clue. I just know I need to find the building manager, who conveniently only shows up once or twice a week so I can get this over with.

Picture attached:

Ignore the e-mail, it's a throwaway e-mail I use to 'test' things.

Does everything look right?

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Razven

19 posts

Geek

#1023761 12-Apr-2014 01:50

Not sure if it's a router/modem issue or if it's an ISP thing where they throttle particular traffic, but thought I'd just cross post it here:
http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=143358

Basically, I get disconnected from my Teamspeak server whenever there's more than a few people talking. I've managed to recreate the problem and confirmed that it is in fact, something along the lines of 'somewhere' in the connection, it detects large amounts of traffic and just shuts everything down - the problem is that I am not sure if it is an ISP thing or my modem being funny.

If it's something on the ISP side, then I need to once again start e-mailing Customer/Tech support, if not...well...then I guess I'll call Orcon and tell them I don't know how to use their modem I was forced to 'buy' from them after they charged me 300 dollars a month over half a year.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1023777 12-Apr-2014 04:13

i recall there being a few issues with teamspeak and the orcon router.

ild suggest simply swapping out for another device since its simply an ADSL2+ device..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Razven

19 posts

Geek

#1023912 12-Apr-2014 12:42

hio77: i recall there being a few issues with teamspeak and the orcon router.

ild suggest simply swapping out for another device since its simply an ADSL2+ device..

So...it's not something sneaky that ISPs to where they throttle your upload/download? That's a relief, I guess.

I would just swap out for another modem but I only have the one...

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1023982 12-Apr-2014 14:16

Razven:
hio77: i recall there being a few issues with teamspeak and the orcon router.

ild suggest simply swapping out for another device since its simply an ADSL2+ device..

So...it's not something sneaky that ISPs to where they throttle your upload/download? That's a relief, I guess.

I would just swap out for another modem but I only have the one...

nope, its bug in the orcon modem, there WAS a firmware fix for it, but not sure orcon would be too quick to hand over the firmware to you (they generally do it remotely.)

ild hope bigpipe wasnt doing anything sneeky, there would probably be a pretty big thread complaining about it otherwise!

just go down to PB, DSE or any store really, and you could pickup something reasonable for a big of short change, otherwise grab something nice off trademe

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1 | 2 | 3