Issues getting connected to Bigpipe.

Forums › Spark New Zealand (including Skinny and BigPipe) › Issues getting connected to Bigpipe.

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18 posts

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#1009409 19-Mar-2014 22:02

Hi thanks Insane.

I'm actually having trouble with this modem.

When I try to delete the existing setups, it gives me the Yes/No dialog prompt, but does nothing after pressing yes.

If I try set up a new connection, when I press Apply/Save it gives me ERR_EMPTY_RESPONSE /'Server closed connection without sending data'.
Same if I try modifying an existing connection.

I tried pressing the hardware reset button, but that doesn't help.

geekrunnerdave

18 posts

Geek
+1 received by user: 1

#1009431 19-Mar-2014 22:34

Alright, we're back in business, though still not connected to the internet.
The problem I was having with the modem was that I was holding the button in for long enough, you need to hold it in for a full 15 seconds till the lights start blinking.

So here are my settings

So that's that, still no luck...

clinty

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#1009433 19-Mar-2014 22:37

If the modem is the only box you are using you will probably need to enable nat and the firewall on the connection

Clint

geekrunnerdave

18 posts

Geek
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#1009457 19-Mar-2014 23:16

clinty: If the modem is the only box you are using you will probably need to enable nat and the firewall on the connection

Clint

Ding ding ding, We have a winner folks!

Enabling NAT did the trick.

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#1009458 19-Mar-2014 23:21

Speed? Other stats?

Sideface

geekrunnerdave

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#1009464 19-Mar-2014 23:30

Give you this for now:

For now I need to work on getting the wireless router working with it.

sbiddle

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#1009529 20-Mar-2014 06:21

For 12.4dB attenuation you have a horribly low sync rate. That's almost certainly poor internal wiring affection your connection causing line stubs/reflections. You definitely need to sort this out by getting a master filter installed which Chorus can do for $199 (or free if you move to any ISP offering VDSL2).

I'd be really interested to see a bit loading graph of that connection.

Quic Broadband

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#1009556 20-Mar-2014 08:33

sbiddle: For 12.4dB attenuation you have a horribly low sync rate. That's almost certainly poor internal wiring affection your connection causing line stubs/reflections. You definitely need to sort this out by getting a master filter installed which Chorus can do for $199 (or free if you move to any ISP offering VDSL2). ...

Good advice

Sideface

kodiaknz

25 posts

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+1 received by user: 16

#1009558 20-Mar-2014 08:38

sbiddle: For 12.4dB attenuation you have a horribly low sync rate. That's almost certainly poor internal wiring affection your connection causing line stubs/reflections. You definitely need to sort this out by getting a master filter installed which Chorus can do for $199 (or free if you move to any ISP offering VDSL2).

I'd be really interested to see a bit loading graph of that connection.

The master filter is not free, as it's hidden in the on-going monthly contracted term of the ISP and/or part taken up in their initial sign up fee.

geekrunnerdave

18 posts

Geek
+1 received by user: 1

#1009591 20-Mar-2014 09:20

sbiddle: For 12.4dB attenuation you have a horribly low sync rate. That's almost certainly poor internal wiring affection your connection causing line stubs/reflections. You definitely need to sort this out by getting a master filter installed which Chorus can do for $199 (or free if you move to any ISP offering VDSL2).

I'd be really interested to see a bit loading graph of that connection.

A master filter is a permanent fixture right? (ie it will remain at the house when I leave).

clinty

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#1009594 20-Mar-2014 09:22

Yep.

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#1009602 20-Mar-2014 09:30

geekrunnerdave:
sbiddle: For 12.4dB attenuation you have a horribly low sync rate. That's almost certainly poor internal wiring affection your connection causing line stubs/reflections. You definitely need to sort this out by getting a master filter installed which Chorus can do for $199 (or free if you move to any ISP offering VDSL2).

I'd be really interested to see a bit loading graph of that connection.

A master filter is a permanent fixture right? (ie it will remain at the house when I leave).

Yes, it is permanent - a proper VDSL install involves 3 modifications to phone wiring:
1. a VDSL filter is fitted at the External Termination Point (ETP) where the phone line enters the house
2. a new Cat 6 cable runs from the filter to one new (or re-purposed) phone jack on the wall*
3. the old in-house POTS phone wiring is unchanged and is connected to the "other side" of the VDSL filter

* so your VDSL wiring runs directly to your modem, isolated from your horrible old wiring.

There will be no cosmetic change to the house. Obviously someone needs to be home for the install.

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Peppery

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#1009627 20-Mar-2014 09:56

Huh. I'm having a similar issue. Did they say how they fixed it?? Chorus switched us over from Orcon ADSL to BigPipe VDSL last Friday, Monday & Tuesday morning we were still connected to Orcon and since Tuesday afternoon we've had no sync.

geekrunnerdave

18 posts

Geek
+1 received by user: 1

#1009636 20-Mar-2014 10:05

Peppery: Huh. I'm having a similar issue. Did they say how they fixed it?? Chorus switched us over from Orcon ADSL to BigPipe VDSL last Friday, Monday & Tuesday morning we were still connected to Orcon and since Tuesday afternoon we've had no sync.

Nah they didn't. I just came home from work and it was synced.

BigPipeNZ

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BigPipe

#1010520 21-Mar-2014 12:03

Peppery: Huh. I'm having a similar issue. Did they say how they fixed it?? Chorus switched us over from Orcon ADSL to BigPipe VDSL last Friday, Monday & Tuesday morning we were still connected to Orcon and since Tuesday afternoon we've had no sync.

Hi,

If you are still having this issue can you PM me your email address and I'll look into it.
I can see an issue in our CRM which looks like yours (based on your name on your geekzone profile) which looks resolved, but just wanted to make sure.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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