Thats the router reported attenuation, for all we know its running on a cheap windup extenstion cord plugged into a 10 year old filter with multiple master sockets and 3 wire wiring. If they are in a VDSL area then there is no harm in trying to order it, worst case it gets rejected.
richms: Splitter install is free with VDSL from almost all ISPs and if it is just crap internal wiring would sort it out at no cost, and if they cant make it perform and you go back to ADSL they dont rip it all back out again.
The VDSL install is only "free" if you go onto a term contract, because the install cost is factored into the contract. ... and VDSL costs more than ADSL or fibre. .. and you'll probably get crap results with VDSL - so go for fibre, and bypass your copper connection.
For sure if they want to deal with the install process go for fiber, but all the BS can make it anything but simple if they are either renting or have the misfortune of having selfish old boomer generation people sharing a driveway.
If you want a super cheap, short term solution to your problem without having to deal with all the VDSL/UFB stuff (and you are on a Telecom line), you can always lower your signal to noise ratio on a router with custom firmware.
I have a Netgear DG834G. Solid router to begin with, but if you get the V3/V4 model, you can flash it with DGTeam firmware. When I had my connection in the city, it went from 12Mb/s to 17Mb/s in the time it took for the router to reboot. Your line has to be pretty solid though. Modifying the SNR can make your line unstable...But if there is no noise, you should be fine. You can always be less agressive with the tweak to get a little more out of your line.
It does not work as well/at all if you are on LLU gear though. The SNR is significantly different on LLU/UCLL equipment.
EDIT: I live in the middle of nowhere now, and I'd have to put up with a 400Kb/s connection if I didn't have this router. I'm running a solid 1.9Mb/s with the SNR turned down...No splitter or anything like that.
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