Spark (Telecom) Issues Still?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark (Telecom) Issues Still?

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258 posts

Ultimate Geek
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#1137872 25-Sep-2014 22:22

I'm not on an unlimited plan so my traffic isn't shaped in anyway apart from the normal congestion as you mentioned. Can you explain why...for the last week a 256mb graphics driver download is going to take me over two hours to download that last month would have taken 15 - 20 mins MAX? Annoying I pay Spark the same amount as someone else who has ADSL2+ VDSL etc getting speeds of 20MB downloads plus!

sbiddle

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#1137879 25-Sep-2014 22:26

No it's not. Poor internal wiring is the single biggest cause of slow speeds and performance issues.

And no I'm not on the payroll.

Are you going to actually post your stats or do you not actually want an opinion on what your issue is? Or do you just want to stand on your soapbox?

L0k1

10 posts

Wannabe Geek
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Inactive user

#1137897 25-Sep-2014 22:50

sbiddle: No it's not. Poor internal wiring is the single biggest cause of slow speeds and performance issues.

And no I'm not on the payroll.

Are you going to actually post your stats or do you not actually want an opinion on what your issue is? Or do you just want to stand on your soapbox?

But the view is so nice from up there...

These what you are after?

Uptime:
29 days, 4:21:17

DSL Type:
ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]:
9,536 / 23,190

Data Transferred (Sent/Received) [B/B]:
0 / 0

Output Power (Up/Down) [dBm]:
429496724.4 / 13.5

Line Attenuation (Up/Down) [dB]:
24.0 / 10.9

SN Margin (Up/Down) [dB]:
11.0 / 12.2

System Vendor ID (Local/Remote):
TMMB / ----

Chipset Vendor ID (Local/Remote):
BDCM / IKNS

Loss of Framing (Local/Remote):
13 / 0

Loss of Signal (Local/Remote):
8 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
-

Error Seconds (Local/Remote):
790 / 0

FEC Errors (Up/Down):
22,541 / 0

CRC Errors (Up/Down):
2,714 / 1,139

HEC Errors (Up/Down):
0 / 6,328

Also, to answer a previous comment, the speedtest was done over a hardwired connection (modem is bridged to the gigabit router that the pc running the test is connected to).

L0k1

10 posts

Wannabe Geek
+1 received by user: 1
Inactive user

#1137917 25-Sep-2014 23:50

So .. apparently, jokingly implying someone works for Spark is the right way to get a smacked bottom around here!
I did not mean offence, not that it's really offensive ... or maybe it is considered so by the dude telling me off (he does work for a rival telco after all) - Jokes again, don't wet ya knicks guys.

P.S. Lighten up would ya, life's too short!

matisyahu

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#1137940 26-Sep-2014 02:48

Seems like a lot of errors on that line - I'd start having a look around at how everything is wired up - how many outlets, do you have a master filter, where is the demarc and how long from the outlet to the demarc?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

riahon

946 posts

Ultimate Geek
+1 received by user: 90

#1137942 26-Sep-2014 05:27

L0k1: So .. apparently, jokingly implying someone works for Spark is the right way to get a smacked bottom around here!
I did not mean offence, not that it's really offensive ... or maybe it is considered so by the dude telling me off (he does work for a rival telco after all) - Jokes again, don't wet ya knicks guys.

P.S. Lighten up would ya, life's too short!

And there goes any help you'll get from sbiddle and the rest of the knowledge folk here. I suggest you go try iamthecentreoftheuniversebecauseiamalittledweeb.com

Lego

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L0k1

10 posts

Wannabe Geek
+1 received by user: 1
Inactive user

#1137949 26-Sep-2014 06:46

riahon:
L0k1: So .. apparently, jokingly implying someone works for Spark is the right way to get a smacked bottom around here!
I did not mean offence, not that it's really offensive ... or maybe it is considered so by the dude telling me off (he does work for a rival telco after all) - Jokes again, don't wet ya knicks guys.

P.S. Lighten up would ya, life's too short!

And there goes any help you'll get from sbiddle and the rest of the knowledge folk here. I suggest you go try iamthecentreoftheuniversebecauseiamalittledweeb.com

Is such blatant advertising of your own website allowed on here?

Still failing to understand the inability to have a laugh on the boards; quite sad. - Except for you or course, you're obviously a mushroom (you know a fun-guy). I assume you're playing around. If not, then ya know, personal insults and all, could get yourself a smacked bottom too. ;)

sbiddle

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#1137960 26-Sep-2014 07:17

The errors aren't excessive for the connection stats. First step would be to eliminate the router and test directly from the modem as looking at this it would seem this is potentially the issue. There is no reason why you shouldn't be getting 90% of your sync speed.

L0k1

10 posts

Wannabe Geek
+1 received by user: 1
Inactive user

#1137961 26-Sep-2014 07:31

sbiddle: The errors aren't excessive for the connection stats. First step would be to eliminate the router and test directly from the modem as looking at this it would seem this is potentially the issue. There is no reason why you shouldn't be getting 90% of your sync speed.

A speed test this morning reveled 21.37Mbps, to a Spark server. So I'm happy with that considering the current sync speed.
I might play with removing the router over the weekend, it's too much hassle to change before work today :).

I'll also reboot the modem and see what that yields.

Like I said earlier, I doubt the issue is at my end - and that fact the my speeds are suddenly better despite me not changing a thing, would indicate that too, no?

Thanks for your input. Also, Chorus installed a master filter when they connected VDSL (right? The jack on the wall for modem only and no need for filters on phone jacks), so that would eliminate most potential wiring issues, yeh?

sbiddle

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#1137984 26-Sep-2014 08:37

L0k1:
sbiddle: The errors aren't excessive for the connection stats. First step would be to eliminate the router and test directly from the modem as looking at this it would seem this is potentially the issue. There is no reason why you shouldn't be getting 90% of your sync speed.

A speed test this morning reveled 21.37Mbps, to a Spark server. So I'm happy with that considering the current sync speed.
I might play with removing the router over the weekend, it's too much hassle to change before work today :).

I'll also reboot the modem and see what that yields.

Like I said earlier, I doubt the issue is at my end - and that fact the my speeds are suddenly better despite me not changing a thing, would indicate that too, no?

Thanks for your input. Also, Chorus installed a master filter when they connected VDSL (right? The jack on the wall for modem only and no need for filters on phone jacks), so that would eliminate most potential wiring issues, yeh?

Given the stats you've now provided there is about a 99% chance the slowdowns are something internal to your network such as saturating your upstream which will affect your downstream speed.

There is very little chance of the issue being anything to do with Chorus or Spark.

BarTender

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#1143230 29-Sep-2014 07:45

L0k1: So .. apparently, jokingly implying someone works for Spark is the right way to get a smacked bottom around here!
I did not mean offence, not that it's really offensive ... or maybe it is considered so by the dude telling me off (he does work for a rival telco after all) - Jokes again, don't wet ya knicks guys.

P.S. Lighten up would ya, life's too short!

I highly suggest you take a look at the number of post sbiddle has made, plus his frequent posts on the importance of Master Filters.
http://www.geekzone.co.nz/sbiddle/8357
and then if you think asking for help while taking the piss out of someone is acceptable you can go somewhere else or expect to be ignored.
Most of the people including staffers from the companies are on here out of the goodness of their hearts and are not being paid to be on here to help.

Newbies who just come on here and make comments that they "think" are funny.. that actually really isn't all that funny.. only helps to annoy the people on here trying to be helpful and pulls down the whole community.

A "sorry" followed by a "I was being a d..k and really it wasn't funny so I won't do it again" would be brilliant IMHO.

Lego

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Delirium

8 posts

Wannabe Geek
+1 received by user: 1

#1143471 29-Sep-2014 12:03

Strangely enough having the same symptoms with my connection as the OP. Had a great connection since VDSL was installed at the end of last year but a few weeks ago it has suddenly degraded. Am going to read the advice from sbiddle and if I can't find a solution, will make a new thread.

jaidevp

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Ultimate Geek
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Spark NZ

#1143495 29-Sep-2014 12:49

Delirium: Strangely enough having the same symptoms with my connection as the OP. Had a great connection since VDSL was installed at the end of last year but a few weeks ago it has suddenly degraded. Am going to read the advice from sbiddle and if I can't find a solution, will make a new thread.

Remember to also log a fault with the helpdesk.

L0k1

10 posts

Wannabe Geek
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Inactive user

#1144578 30-Sep-2014 22:39

BarTender:
L0k1: So .. apparently, jokingly implying someone works for Spark is the right way to get a smacked bottom around here!
I did not mean offence, not that it's really offensive ... or maybe it is considered so by the dude telling me off (he does work for a rival telco after all) - Jokes again, don't wet ya knicks guys.

P.S. Lighten up would ya, life's too short!

I highly suggest you take a look at the number of post sbiddle has made, plus his frequent posts on the importance of Master Filters.
http://www.geekzone.co.nz/sbiddle/8357
and then if you think asking for help while taking the piss out of someone is acceptable you can go somewhere else or expect to be ignored.
Most of the people including staffers from the companies are on here out of the goodness of their hearts and are not being paid to be on here to help.

Newbies who just come on here and make comments that they "think" are funny.. that actually really isn't all that funny.. only helps to annoy the people on here trying to be helpful and pulls down the whole community.

A "sorry" followed by a "I was being a d..k and really it wasn't funny so I won't do it again" would be brilliant IMHO.

Didn't ask for help. Don't care what your "honest" opinion is either. I highly suggest you waste your time lecturing somebody else. *rolls eyes*

Darquel

43 posts

Geek
+1 received by user: 4

#1144600 1-Oct-2014 00:31

Im having intermittent issues as well :x
VDSL, no issues usually

iPhone 5 iOS 7.1.2

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