Broadband Usage Alert Tivo User

Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband Usage Alert Tivo User

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97 posts

Master Geek
+1 received by user: 5

#1254057 9-Mar-2015 14:40

sloburn: Further question with tivo. Currently on VDSL, can I upgrade to fibre and still be unmetered?

Yes, I'm on fibre and am still unmetered (until this weekend)

sloburn

70 posts

Master Geek
+1 received by user: 9

#1254066 9-Mar-2015 14:52

Nice, might wait till this is resolved then upgrade I think

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1254074 9-Mar-2015 15:11

cbrpilot: The root cause for the billing issue on TiVO is known. I do not have an ETA for the fix (it may be in already). On my own line, I cannot see any usage after 7:26am this morning, so that gives me reason to believe the root cause is likely fixed at this point in time, but I cannot be 100% certain.

As above, you will not be disadvantaged by this hickup, and please continue using it as you normally would. Please accept our apologies for any inconvenience.

It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I have looked at it doesn't seem to be fixed yet, as I only started using my BB connection this afternoon, and it has recorded that data usage. Seems to have started 3 days ago.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1254075 9-Mar-2015 15:12

cbrpilot:
dclegg:
cbrpilot:
It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I've been thinking about switching to VDSL (no fibre for us until 2019; boo hoo). Will this have any impact on our currently unmetered status?

No impact.

How about if you move house to another area in NZ, and move the connection?

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#1254146 9-Mar-2015 16:15

mattwnz:
cbrpilot: The root cause for the billing issue on TiVO is known. I do not have an ETA for the fix (it may be in already). On my own line, I cannot see any usage after 7:26am this morning, so that gives me reason to believe the root cause is likely fixed at this point in time, but I cannot be 100% certain.

As above, you will not be disadvantaged by this hickup, and please continue using it as you normally would. Please accept our apologies for any inconvenience.

It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I have looked at it doesn't seem to be fixed yet, as I only started using my BB connection this afternoon, and it has recorded that data usage. Seems to have started 3 days ago.

Yes, the issue began 3 days ago. The usage incurred the in last 3 days will not disappear as part of the fix (which I believe is in place since early this morning).
Let me know if you have seen usage in the last few hours and we can investigate.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#1254147 9-Mar-2015 16:16

mattwnz:
cbrpilot:
dclegg:
cbrpilot:
It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I've been thinking about switching to VDSL (no fibre for us until 2019; boo hoo). Will this have any impact on our currently unmetered status?

No impact.

How about if you move house to another area in NZ, and move the connection?

So long as it is done as a 'Move Address' I see no reason why it should change.

My views are my own, and may not necessarily represent those of my employer.

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mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1254190 9-Mar-2015 17:18

Thanks cbrpilot. It is really nice to be able to get quick answers on here

plod

272 posts

Ultimate Geek
+1 received by user: 66

#1254212 9-Mar-2015 17:28

cbrpilot:
mattwnz:
cbrpilot:
dclegg:
cbrpilot:
It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I've been thinking about switching to VDSL (no fibre for us until 2019; boo hoo). Will this have any impact on our currently unmetered status?

No impact.

How about if you move house to another area in NZ, and move the connection?

So long as it is done as a 'Move Address' I see no reason why it should change.

. Interesting, I got kicked off unmetered last June I think and forced to go on an unlimited plan.

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#1254249 9-Mar-2015 18:27

BigMal:
scuwp: Just a random thought...have you contacted Spark and asked them?

And wait on the phone for an hour? I thought I'd check to see if the problem is widespread first as then it's likely to be a mistake. If not, and it's just me, then I'll give them a call.

You're referring to Spark, right? Wait times of an hour?

sloburn

70 posts

Master Geek
+1 received by user: 9

#1254278 9-Mar-2015 18:54

Called Spark today, call back took 3 hours and then I was back on good so gave up (want that important). I imagine whatever they did in the weekend caused some issues

Wigglywormnz

5 posts

Wannabe Geek

#1254322 9-Mar-2015 19:59

cbrpilot:
mattwnz:
cbrpilot: The root cause for the billing issue on TiVO is known. I do not have an ETA for the fix (it may be in already). On my own line, I cannot see any usage after 7:26am this morning, so that gives me reason to believe the root cause is likely fixed at this point in time, but I cannot be 100% certain.

As above, you will not be disadvantaged by this hickup, and please continue using it as you normally would. Please accept our apologies for any inconvenience.

It will not be metered going forward for the immediate future. In the longer term, there is every possibility that it will be metered, but this will be communicated formally with advanced notice given.

I have looked at it doesn't seem to be fixed yet, as I only started using my BB connection this afternoon, and it has recorded that data usage. Seems to have started 3 days ago.

Yes, the issue began 3 days ago. The usage incurred the in last 3 days will not disappear as part of the fix (which I believe is in place since early this morning).
Let me know if you have seen usage in the last few hours and we can investigate.

I only turned PC on at 6pm and i have 60mb recorded for today

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sloburn

70 posts

Master Geek
+1 received by user: 9

#1254326 9-Mar-2015 20:05

Mine hasn't changed since this morning and there's definitely been activity

Stu

Hammered
8742 posts

Uber Geek
+1 received by user: 2407

Moderator

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Lifetime subscriber

#1254388 9-Mar-2015 22:27

Certainly seems to be as expected now. Thanks for the updates cbrpilot!

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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kapitikarl

159 posts

Master Geek
+1 received by user: 11

#1266039 23-Mar-2015 16:55

I have just taken a look at my BB usage and yes, my usage meter has started. Being a TiVo user we have had it good and it was only a matter of when telecom would pull their thumb out of their orifii to get this sorted.

Would have been good to have been notified by them though. Oh well probably dont have enough staff to pick that little insiginificant job up called customer service.

sloburn

70 posts

Master Geek
+1 received by user: 9

#1266041 23-Mar-2015 16:58

You understand that this was 2 weeks ago right? There was some usage recorded that weekend but nothing since then. Not sure the disparaging comments are really justified as yet...

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