Speed dropped after fault fix and port change!!

Forums › Spark New Zealand (including Skinny and BigPipe) › Speed dropped after fault fix and port change!!

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Jase2985

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#1268993 27-Mar-2015 12:38

using windows 8.1? and sparks DNS servers?

quebec

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#1268995 27-Mar-2015 12:51

hio77: is this noticed over wireless or ethernet?

Assuming you haven't been rebooting there, it looks although DLM is making movements.

Your on DLM-6

Happening on wired. These are my router stats before the fault, can you tell me if you see any major difference?
Modem state: up
Up time (Days hh:mm:ss): 1 day, 17:57:55
xDSL Standard: ITU-T G.993.2
Channel Mode: Interleaved

Number of reset: 1

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IKNS
Specific: 0000 0001

System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000

Bearers generic info DS US
Payload rate [Kbps]: 69997 10332
Attenuation [dB]: 6.7 11.6
Margins [dB]: 9.8 26.1
Output power [dBm]: 13.3 -4.9

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 2.00 0.50
Delay [ms]: 8.00 8.00
Depth []: 885 0.00
R: 14 0

.997.1 Statistics (Current):

Failures:
Line failures Near end
Loss of signal (LOS): 10
Loss of frame (LOF): 10
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 53

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 3 1
FEC: 84439 431

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A

.997.1 Statistics (last 15 minutes):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 0

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 3 1
FEC: 84439 431

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A

.997.1 Statistics (last 24 hours):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 1

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 3 1
FEC: 84439 431

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 0 N/A

quebec

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#1268996 27-Mar-2015 12:52

Jase2985: using windows 8.1? and sparks DNS servers?

Yes same as before.

Jase2985

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#1268998 27-Mar-2015 12:58

you have a tonne of FEC errors before and after

your SNR before was 9.8 and now its 12.x. there is nothing you can do to change this with your modem. I was on a 9 SNR at one point and got about 7=8mbps higher sync speed.

i have the same modem as you do

Jase2985

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#1268999 27-Mar-2015 13:00

can be an issue with this modem and windows 8.1. regarding slow page loading times. I have had this before as have many people. the best thing to do is manually specify sparks DNS servers for your ethernet/wifi adapter. this should solve the issue

I noticed it didnt happen all the time, only sometimes, and its to do with the way the router handles DNS requests.

Talkiet

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#1269000 27-Mar-2015 13:01

quebec:
Jase2985:
hio77:
Dont be surprised if it takes longer.

or you dont get it all the way back to where it was

Well that would be a shame :( I will try and ask them to fix it or move to another port and see what DLM does next time. Tech support guy assured me I will get what I was getting.

He was wrong to do that. It's out of control of the RSPs, and can be affected by things such as other users close by getting VDSL enabled. it is not reasonable to expect that your VDSL line will always remain at high 60's.

I would very very strongly hope that if you complained that your speed was "only" in the 40's or 50's that our helpdesk would NOT request a port change.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

hio77

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Lizard Networks

#1269001 27-Mar-2015 13:04

Before you were also on DLM-6.

if the last time you spotted the drop-out issue was about 36 mins ago (IIRC im under the house on phone right now, so cant go back and check your last post) Your connection resyncd.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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