Spark would like your help please (Having website load issues?)

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark would like your help please (Having website load issues?)

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#1300219 7-May-2015 21:49

how did you measure?

zeekr

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Wannabe Geek

#1300226 7-May-2015 22:00

On VDSL I'm having issues with:

www.kotaku.com.au
www.wired.com
news.bbc.co.uk
www.speedtest.net
www.dell.com/nz
www.gpforums.co.nz
www.mercury.co.nz

Most of these are really slow at peak times. Some like GPForums, Kotaku, BBC and Mercury always seem sluggish. When going to some of these URLs, browser sometimes spends a lot of time in what seems like a DNS lookup. I've also seen Firefox waiting for a long time from sites such ajax.googleapis.com. I've got a ticket logged with the Spark ADSL helpdesk but haven't heard anything yet.

Talkiet

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#1300228 7-May-2015 22:05

Thanks guys - some good info here. I hope to have something to report tomorrow by midday. No guarantees though. This is principally a data gathering exercise to support some improved long term decisions.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Darquel

43 posts

Geek

#1300300 7-May-2015 23:25

Not exactly popular, but www.cybernations.net has been experiencing relatively slow loading times up till the past two weeks, for what content they have (it's a browser-based text game).

Jarsky

142 posts

Master Geek

#1300308 7-May-2015 23:50

www.twitch.tv and www.vessel.com have the same video streaming issues at the same time (6pm'ish until later in the evening) where you cant
stream from them consistantly if the videos even load at all. See this thread for plenty of troubleshooting details.

I also have issues to gpforums.co.nz in the evenings which is hosted on AWS Australia. Like above, it seems like its having difficulties resolving DNS - as once it responds then it often loads fine or just has some broken images which are hosted on other domain names.

BarTender

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#1300497 8-May-2015 10:12

Any updates on this ;)

Talkiet

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#1300499 8-May-2015 10:15

BarTender: Any updates on this ;)

There is an update actually. A small change has been made which might improve things a little for some users. If anyone who previously had trouble with twitch.tv or cnn, or bbc etc could try now please and report back, that would help.

We haven't cured world hunger, so there may still be some issues, but I suspect that some users will have received a boost in performance for some sites.

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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Trade NZ and US shares and funds with Sharesies (affiliate link).

gathixpower

39 posts

Geek

#1300896 8-May-2015 17:57

So far so good, Twitch is working pretty well at the moment and all the other problematic sites are loading as well. Might need a few more days (especially over the weekend) to test it out more thoroughly.

Thanks Neil.

jacobd

21 posts

Geek

#1300904 8-May-2015 18:16

Huge improvement for me streaming Twitch as well - can load multiple streams at Source quality with no buffering.
Very anecdotal but general web browsing (both national and international) seems faster too (in terms of time to load and display pages).

This feels like the connection I had 4-6 weeks ago before the issue(s) started.
Will see how things go over the weekend but if this is a temporary fix, please make it permanent :)

marlinz

441 posts

Ultimate Geek

#1300909 8-May-2015 18:33

Yes i agree , Spark please keep these changes permanent

Amazon Echo

Amazon Dot

Lifx Bulbs

Nexus 5X
Magic TV 3600
Sony EX700

Unblocking service
Amazon Fire TV x 2 = Netflix USA + Amazon Prime
Lightbox

MrRex

34 posts

Geek

#1300917 8-May-2015 18:41

A massive difference compared to this time yesterday, able to watch streams at source without any buffering

Thanks for looking into this issue Neil and co

BarTender

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#1300990 8-May-2015 20:53

It's looking better to me.

Darquel

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#1300995 8-May-2015 21:00

Very noticeable improvement on www.cybernations.net (issues reported as per previous post) - to the level of normal browsing (vs 8-10s+ loading per page).

Twitch is also noticeably smoother, the buffering that does happen now only happens for a second or two max (compared to the previous experience of it freezing on buffering) on 'Source' quality off http://www.twitch.tv/riotgames (720p stream).

BarTender

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#1301268 9-May-2015 20:11

Is anyone else noticing it's still better today? Looks vastly better to me.

jacobd

21 posts

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#1301553 10-May-2015 18:42

Everything working well for me all weekend.
Good work Spark - please don't break it now ;)

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