Questions from another potential customer

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MrTomato

151 posts

Master Geek
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Lifetime subscriber

#1355120 30-Jul-2015 10:36

timbosan:
MrTomato:
timbosan: Can someone explain to me why this needs to be done by BigPipe? I use GoDaddy for my domain name hosting and I have an MX record for my mail server, and I added a PTR record myself (for the same reasons given, plus the forwarding service I used complained about it being missing). I use BigPipe but wouldn't expect them to have to do this? Am I missing something?

The PTR record provides a reverse lookup so that an IP address can be resolved to a hostname (eg 1.123.96.203.in-addr.arpa.), so needs to be handled by the owner of the IP address (Bigpipe in this case). They can either set one or more PTR records or delegate zones to external name servers.

Presumably your mail server is hosted by GoDaddy?

Nope - my mail server is a physical server I host (SBS2011) and I have a static IP from BigPipe.

Unfortunately it can't have been set up correctly - try entering your static IP address here and see what comes back.

Lycopersicon lycopersicum

timbosan

2199 posts

Uber Geek
+1 received by user: 294

Subscriber

#1356062 31-Jul-2015 14:28

MrTomato:
timbosan:
MrTomato:
timbosan: Can someone explain to me why this needs to be done by BigPipe? I use GoDaddy for my domain name hosting and I have an MX record for my mail server, and I added a PTR record myself (for the same reasons given, plus the forwarding service I used complained about it being missing). I use BigPipe but wouldn't expect them to have to do this? Am I missing something?

The PTR record provides a reverse lookup so that an IP address can be resolved to a hostname (eg 1.123.96.203.in-addr.arpa.), so needs to be handled by the owner of the IP address (Bigpipe in this case). They can either set one or more PTR records or delegate zones to external name servers.

Presumably your mail server is hosted by GoDaddy?

Nope - my mail server is a physical server I host (SBS2011) and I have a static IP from BigPipe.

Unfortunately it can't have been set up correctly - try entering your static IP address here and see what comes back.

Ok, so it took me a while to figure this out, and this is what I found. I DIDN'T have a PTR record (I had a SPF record, my mixup). It turns out I don't need one either. Reading back on this thread I created http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=148971 I don't need one as I use SMTP2GO hence don't need a PTR. This was confirmed by BigPipe, and my setup has been working fine for for a year now.

So as I understand it, using a mail forwarding service negates the need for a PTR record altogether, correct? @MrTomatoe - Could this be a solution for you?

MrTomato

151 posts

Master Geek
+1 received by user: 37

Lifetime subscriber

#1356106 31-Jul-2015 15:00

timbosan: @MrTomatoe - Could this be a solution for you?

Thanks for the info! Bigpipe have very kindly set it up now, so I'm all set.

Lycopersicon lycopersicum

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