Utterly frustrating Fibre install / Spark / Enable

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UncleArk

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#1579481 24-Jun-2016 12:28

trig42:
Enjoy the UFB goodness.

How many Speedtests have you run since they connected it :)

G'day, cheers for that... I have set my Youtube preferences to 1080 and that's really nice.

The installer ran a speedtest yesterday after the internet part was working and that gave 104 up and 22 down. I am on the Spark 100 down 20 up so it's pretty much full speed as per my plan.

Ran another one now... Happy as!

Batman

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#1579505 24-Jun-2016 12:54

trig42:

Enjoy the UFB goodness.

How many Speedtests have you run since they connected it :)

I have spark Giga UFB. I won't say that has changed my browsing experience by much! Youtube still lags like anything during certain times. Not sure if due to peak hours or caching/lack of/etc. Overseas site still takes long to load. Local site also the same if they are a bit busy.

I guess having mine good only eliminates mine connection. Speed Still depends on the other parties. Download updates is faster. But not at 100MBps unfortunately

trig42

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#1579541 24-Jun-2016 13:41

I get pretty quick downloads for most things I download (I do a lot of downloading from Newsgroups) - 4 gigs takes about 15 minutes.

Gaming is good because of the low pings.
Streaming is good, and other browsing does not affect it (and vice-versa).

eracode

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#1579651 24-Jun-2016 16:10

UncleArk: UPDATE 24th June:

So, resetting the clock from the pre-final-appointment issues to yesterday, and leaving those issues aside...

The very final last issue is getting the phone working. One would think that this _should_ be simple wouldn't one?

Yesterday afternoon I was given an 0800 number to ring this morning if the phone wasn't going overnight.

The phone wasn't going overnight so I rang that number and spoke with a customer services rep from Spark.

That person informed me that I should never have been told 15 minutes by the installation contractor as it normally takes 24 hours to 48 hours to make the phone work. OK - if that's the case then why don't they just admit that up front!

I figured that since my 24 hours started nearly 24 hours ago that perhaps there was a chance of having the phone going today!

WRONG!

Seems the "order to register" is sitting there but not acted upon so the 24 hour to 48 hour clock has yet to start - not only that but since we are close to the weekend the "up to 48 hours" may actually stop over the weekend and continue into next week!

ARGHHH SPARK!!!!

After briefly explaining some of the woes of this install the person kindly offered to escalate. They placed me on hold and eventually came back telling me that all my details have now been "registered" but I needed to turn the ONT off for 30 minutes and after 30 minutes the person would telephone me back to confirm (they were confident!) that it was working.

IT WASN'T (surprise surprise!)

The Spark customer rep then said that everything from their end now looks OK so they now need to log a fault with Enable and get them to look into it.

Once again I am left with no light at the end of the tunnel (i.e Once again I have absolutely no idea when my phone will once again work).

Once again I am at the mercy of Enable, or, as I like to now call them UN-able.

I'll keep everyone posted.

I do have to say though - the customer services rep at Spark was really good and appears to have really done his best with whatever systems he has in and was really apologetic at having to pass it back to Unable.

At least I have the internet running here now and thank heavens for the cellphone eh!

Our fibre connection was installed a few weeks ago and we were told the phone would take 15 mins to come online - and it took 15 mins.

Our install was also down a shared driveway etc but we were very lucky - every step went totally according to plan and as promised - we were hugely impressed by Spark, Chorus and their contractor. The contractor seemed to be bunch of really nice South African guys - only saying that because I would give their company a thumbs-up if I could remember its name. This was in Mairangi Bay, Auckland NS.

Sometimes I just sit and think. Other times I just sit.

BigDreams

9 posts

Wannabe Geek

#1579898 24-Jun-2016 23:37

I got Fibre on my road late January. I made the order 2nd of February.

After months of consents, build work, build work again, internal wiring part 1 and internal wiring part 2, I too got my fibre install completed today.

206 down, 220 up on speed test over WiFi.

Feels good man.

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