Spark mobile late fee - out of control

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark mobile late fee - out of control

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richms

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#1638804 22-Sep-2016 15:23

I have had recurring bills not go onto my card because some prick had compromised the number and tried to buy a whole lot of overseas gift cards on it.

IMO when a automatic CC doesnt go thru if the place doesnt advise you by SMS or email and let you change it they have no business charging a late payment fee. Sending a letter like spark did is so BS, particually when you get your bills by email.

I cant choose for the auto card payment to go thru a few days early to let me correct it if it fails, that is a failing in their billing system design. Again, should not charge the customer because your systems suck.

Also what is with only being able to have one card loaded? Why not a backup one. Would put my non rewards one in there as a backup so that I dont have to do a thing when the main one gets compromised.

Richard rich.ms

ajobbins

5052 posts

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#1638813 22-Sep-2016 15:32

richms:

I have had recurring bills not go onto my card because some prick had compromised the number and tried to buy a whole lot of overseas gift cards on it.

IMO when a automatic CC doesnt go thru if the place doesnt advise you by SMS or email and let you change it they have no business charging a late payment fee. Sending a letter like spark did is so BS, particually when you get your bills by email.

I cant choose for the auto card payment to go thru a few days early to let me correct it if it fails, that is a failing in their billing system design. Again, should not charge the customer because your systems suck.

Also what is with only being able to have one card loaded? Why not a backup one. Would put my non rewards one in there as a backup so that I dont have to do a thing when the main one gets compromised.

In my case (With Voda AU) when my card was compromised, they sent me an email and an SMS advising the payment failed and to make payment manually (Which I did as soon as my replacement card arrived). They had no way to know why the payment declined until I called them, and they would simply have got a 'decline' response from the when they tried to charge the card.

Twitter: ajobbins

ArcticSilver

729 posts

Ultimate Geek

#1638822 22-Sep-2016 15:52

I have been told by some one working for Spark the following:

For an account that hasn't had any offenses before, a late payment fee is not applied under the subsequent bill.

If a previous offense had occurred on the account there is a 10 day grace period and the fee is applied on the second bill.

Personally I think this is overly reasonable.

I get quite annoyed at these posts, at the end of the day you took the services, agreed to pay and then didn't until later. YOU ARE IN THE WRONG and $18.40 to ensure you are chased up about it and do finally pay is not a lot.

If the above employee was correct then I believe you are being very unreasonable to Spark by putting them in such a bad light.

ArcticSilver

729 posts

Ultimate Geek

#1638829 22-Sep-2016 16:06

I have also been informed that the late payment fee is fixed and not a percentage.

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