My inlaws got the same calls prior to xmas.

Moved them to another provider altogether.

G

 I don't get why people are so anti this. Spark want to make more money - whats wrong with that? If you are a low user then why not move, especially if its the same price or better. As for the 'as more people get connected' thing Spark have already put controls in place to limit people per cell hence the routers being locked to a region (or however that actually works). I think as geeks we forget that our internet usage is in the 5% when it comes in usage habits and the fact is that a proper 4G solution is more then sufficient for many many people. 

One exmaple I can think of is my parents. They got UFB put in becasue I said they should and not because they wanted/needed it. Spark gave them a deal that kept their billing all the same but with only a 40GB data pack (or something else small). They used lightbox for the fist month - Mum was very pleased watching 'The Good Wife'. Then they went over that data cap and didn't want to upgrade to the unlimited plan (which was only $15 more or something) so simply don't use streaming services any more. The issue wasn't the added cost, for the record, it was they just simply do not care that much about internet. That makes me go WTF, but they are more than happy just using it for news, metservice, ebooks, magazines etc. Absoultely nothing that requires a UFB connection and would work perfectly over a 4G solution.

So I say good on you Spark. Keep that middle finger raised nice and higher to our friends running that copper network and get people off it on to your 4G solution.

chevrolux it is not what they are doing, it is the way they are doing it! if the call centre had non pushy (sorry for the poor wording) approach explaining all the options and why / what it means for the customer, this thread would not exist.

This product got sold to an elderly couple (parents of one of my customers), but obviously wasn't explained fully enough for them to understood what was happing. They couldn't understand why their phone was no longer working. A bit of rewiring and a bill from me they were sorted, but I don't think they would have changed over if they fully understood what the new setup was going to be.

coffeebaron:

 

This product got sold to an elderly couple (parents of one of my customers), but obviously wasn't explained fully enough for them to understood what was happing. They couldn't understand why their phone was no longer working. A bit of rewiring and a bill from me they were sorted, but I don't think they would have changed over if they fully understood what the new setup was going to be.

 

 

 

I actually had one of these cases today.

Due to the fact that the transfer had JUST happened, it was a "my phone and internet is not working. i just got your new modem and plugged it in, now it doesn't work".

was about 5 mins down the track when i was pulling up the orders to work out that was the case when the customer went we upgraded to the new internet that comes from the tower.

Poor customer had no idea at all they were using a wireless service and simply assumed their phone would still work in the PSTN network.

Feel like the inflight process could go alot smoother, much like spark have the inflight process for fibre, where you are looked after till its insured everything is working from the move over.