Spark refusing to honour Sony TV Offer Promotion

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark refusing to honour Sony TV Offer Promotion

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30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2106239 11-Oct-2018 13:52

Is there a a reason why you didn't sign up during the two months it was running?\

Anytime an offer is indicated as a limited time or while stocks last it always pays to get in quickly.

1101

3122 posts

Uber Geek

#2106241 11-Oct-2018 13:54

https://www.consumerprotection.govt.nz/general-help/false-misleading-advertising-trading/

You'll have to fight tooth and nail, is it really worth it over a honest mistake by Spark .

Try the commerce commission, they have a bit of history :-)

dfnt

1512 posts

Uber Geek

Lifetime subscriber

#2106242 11-Oct-2018 13:56

I don't think anyone here is going to support your personal crusade in getting free TV out of Spark. The offer started in August and clearly stated while stocks last, yet you waited almost 3 months to take up the offer.

I imagine your only option is to go to the disputes tribunal if you feel so aggrieved about it.

mattwnz

20155 posts

Uber Geek

#2106243 11-Oct-2018 14:00

dfnt:

I don't think anyone here is going to support your personal crusade in getting free TV out of Spark. The offer started in August and clearly stated while stocks last, yet you waited almost 3 months to take up the offer.

I imagine your only option is to go to the disputes tribunal if you feel so aggrieved about it.

To correct you, it is not a free tv. It is a discounted tv. Also it is two months. They have had other promotions such as their 6 month half price promotion running far far longer.

Talkiet

4792 posts

Uber Geek

Trusted

#2106244 11-Oct-2018 14:01

1101:

https://www.consumerprotection.govt.nz/general-help/false-misleading-advertising-trading/

You'll have to fight tooth and nail, is it really worth it over a honest mistake by Spark .

Try the commerce commission, they have a bit of history :-)

It's worth noting again that the link to the page was removed at the end of the promotion, and that after the expiry, the page referred to was only found from a saved bookmark or a google search - it was not available from browsing the Spark site.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

mattwnz

20155 posts

Uber Geek

#2106245 11-Oct-2018 14:01

sbiddle:

Is there a a reason why you didn't sign up during the two months it was running?\

Anytime an offer is indicated as a limited time or while stocks last it always pays to get in quickly.

Yes, it is for a new build, and I was waiting for the conduit to be installed, and power to go live, which has gone in this week. Chrous can't install until power is connected etc.

Nate001

640 posts

Ultimate Geek

#2106246 11-Oct-2018 14:03

If you are hell bent on getting a free tv then sign up with TrustPower... Otherwise you if you really have the time and effort to take it further, good luck to you.

A mistake was made, move on.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Dial111

978 posts

Ultimate Geek

#2106248 11-Oct-2018 14:04

mattwnz: At the moment I wouldn't ever sign up to Spark after this treatment

I’m just curious as to what treatment you are talking about, was it the way you were talked to or the way the situation was handled or was it because you didn’t get what you wanted? Honest question

Talkiet

4792 posts

Uber Geek

Trusted

#2106252 11-Oct-2018 14:08

mattwnz:

Talkiet:

1101:

https://www.consumerprotection.govt.nz/general-help/false-misleading-advertising-trading/

You'll have to fight tooth and nail, is it really worth it over a honest mistake by Spark .

Try the commerce commission, they have a bit of history :-)

It's worth noting again that the link to the page was removed at the end of the promotion, and that after the expiry, the page referred to was only found from a saved bookmark or a google search - it was not available from browsing the Spark site.

Cheers - N

Yes but that is one of the errors that has been made by Spark, because obviously someone at spark thought that removing the link from the website will remove the page. But most people will access it via google. I was accessing the page by googling spark tv offer. The fact that Spark has now actually removed the page, just shows that it should have been removed originally, so the offer wasn't still live on the website.

You've made several factual errors in this post.

- Our website team understand that removing a link removes a link and doesn't remove the page contents.

- Most people don't access it via Google

- The fact that someone has since removed the page in no way constitutes an admission that it should have been removed earlier. It was in all likelihood to reduce confusion in response to your specific concerns.

- The web page still existing on the web server does not mean that the offer was still live.

But apart from that...

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

scuwp

3885 posts

Uber Geek

#2106254 11-Oct-2018 14:12

mattwnz:

Talkiet:

1101:

https://www.consumerprotection.govt.nz/general-help/false-misleading-advertising-trading/

You'll have to fight tooth and nail, is it really worth it over a honest mistake by Spark .

Try the commerce commission, they have a bit of history :-)

It's worth noting again that the link to the page was removed at the end of the promotion, and that after the expiry, the page referred to was only found from a saved bookmark or a google search - it was not available from browsing the Spark site.

Cheers - N

Yes but that is one of the errors that has been made by Spark, because obviously someone at spark thought that removing the link from the website will remove the page, or remove access to the page. But most people will access it via google. I was accessing the page by googling spark tv offer. The fact that Spark has now actually removed the page after we informed them of this, just shows that it should have been removed originally, or at least had the dates updated as per the terms, so the offer wasn't still live on the website.

The fact they did this makes your argument even less likely to succeed. They took active steps to prevent the page showing.

You are disappointed that you missed out on the deal which is understandable, but you have suffered no loss, and you have zero grounds to 'escalate' anything in my opinion. Time to move on with your life and find the best current deal that meets your needs.

Lazy is such an ugly word, I prefer to call it selective participation

mattwnz

20155 posts

Uber Geek

#2106255 11-Oct-2018 14:16

Talkiet:

- The web page still existing on the web server does not mean that the offer was still live.

Cheers - N

If I can access the offer page from the server it is hosted on via the website URL, then how is that webpage not live on the internet? The fact that a link to the page is removed, so it is not a linked to from the main website doesn't mean that it won't have been indexed and accessible via other links, most importantly as google. That is the way the internet works. I didn't actually find out about this offer from the website in the first pace, it was from a Geekzone link, so I have never accessed the offer from a link off the main website in the first place, and never saw any advert or link for this offer. I first found out about this offer on here, which was posted about a month ago https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=240480

CrashAndBurn

668 posts

Ultimate Geek

#2106256 11-Oct-2018 14:17

mattwnz:

sbiddle:

Is there a a reason why you didn't sign up during the two months it was running?\

Anytime an offer is indicated as a limited time or while stocks last it always pays to get in quickly.

Yes, it is for a new build, and I was waiting for the conduit to be installed, and power to go live, which has gone in this week. Chrous can't install until power is connected etc.

I believe you can request for a connection and schedule it to be done at a later date.

mattwnz

20155 posts

Uber Geek

#2106260 11-Oct-2018 14:24

CrashAndBurn:

mattwnz:

sbiddle:

Is there a a reason why you didn't sign up during the two months it was running?\

Anytime an offer is indicated as a limited time or while stocks last it always pays to get in quickly.

Yes, it is for a new build, and I was waiting for the conduit to be installed, and power to go live, which has gone in this week. Chrous can't install until power is connected etc.

I believe you can request for a connection and schedule it to be done at a later date.

I could if I had known about that,but it was also still a bit of an unknown over the dates. Also this TV offer was a separate promotion, so whether that would still work with that.

mattwnz

20155 posts

Uber Geek

#2106263 11-Oct-2018 14:27

Nate001:

If you are hell bent on getting a free tv then sign up with TrustPower... Otherwise you if you really have the time and effort to take it further, good luck to you.

A mistake was made, move on.

I don't want a 'free tv', and the Spark offer was not for a 'free tv'. I am not sure why people think it is for a free tv. The offer was for a discounted tv. I first found out about this offer on the Geekzone website a few weeks ago at https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=240480

The Spark offer wasn't on a long term contract. From the terms it was relatively clean 12 month contract, which didn't appear to differ from the normal 12 month contract.

Shapenz

518 posts

Ultimate Geek

#2106304 11-Oct-2018 15:06

While not exactly the same story this may be useful -

So a few years ago I was working for a retailer and we had a crazy deal on a limited quantity of phones. We put it online and it went crazy so we removed the item links from our webpage - but sadly the direct link got shared around a bunch of resellers who managed to purchase more than we had for sale due to the website only polling the retail stock system every 10 mins.

Because we couldn't supply one of the guys orders (for 50pcs) he took us to the disputes tribunal saying we'd cost him xxx amount of money due to us not supplying him. We had to explain / provide evidence we'd followed a process to remove the offer as soon as we knew it was selling out and show that we informed him within an hour or so of placing the order.

The tribunal ruled in our favour due to us taking reasonable steps to prevent the item selling and informing him promptly.

So, not exactly the same situation and with the DT is does kinda depend who you have presiding - but based on my experience they'd be unlikely to rule in your favour based on the info here.

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