Poor VDSL speeds and poor chat experience

Forums › Spark New Zealand (including Skinny and BigPipe) › Poor VDSL speeds and poor chat experience

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hio77

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#2405513 23-Jan-2020 20:31

coffeebaron:
hio77:

Jase2985:

@Linux: @coffeebaron

someone didnt read where it is :)

John is just offering to use the exVF Helicopter ;)

They kicked us out because @Linux tried boarding with a blue phone from that network starting with the number 2.

Stick to spark next time.

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MidnightRider

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#2405534 23-Jan-2020 21:37

Is it something an electrician would do? Am I better off trenching some conduit all the way?

I'll need to do something regardless because of fibre coming in 2022 so I might as well do it right once, it's just I don't know the right avenue or approach so any advice is welcome.

hio77

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#2405536 23-Jan-2020 21:42

I would probably just put up with it for 2 years if you can honestly...

As a quick test, if you have jackpoints in the garage, have a look at how the modem syncs in there.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

MidnightRider

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#2405563 23-Jan-2020 22:42

https://i.imgur.com/VEHdFnS.jpg

Slightly better speed but attenuation went up. It would also present a new problem of reaching the house which is probably at least 60m away.

I mean, sure I could wait but I can't really justify doing nothing when something could be done. I have the time and resources to improve my situation and I'm willing to pursue that.

K8Toledo

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#2406330 24-Jan-2020 23:37

One or two devices (at most) can stream Netflix/YT OK @1080p with a 10Mbps connection. What's your WiFi like?

K8Toledo

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#2406331 24-Jan-2020 23:49

MidnightRider:

Yeah, my surrounding neighbours range between 14mbps and 20mbps so I'm somewhat confident that its possible and even a jump to 14mbps is a huge improvement from the 8mbps I'm currently sitting at.

I'm pretty sure it is internal wiring and that was why I was pushing to get a technician out to look at it because while I'm handy enough, the scale of this is a little overwhelming.

This is basically what I'm dealing with:

https://i.imgur.com/xKRliyL.png

The red x is where my pc/modem etc is and is the main house, the red line is where the line enters from the road, goes through the workshop and then disappears into the ground. Unfortunately its out of my grasp haha.

Easy way to find out is measure the line stats at the ETP. Take the lead in splice it to an RJ11 then plug that into your router.

MidnightRider

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#2415680 10-Feb-2020 19:15

https://i.imgur.com/ZjbfMa1.png

So interestingly enough, nothing could be done by anyone but today my speeds are 50% improved.

I ended up getting a low voltage data guy in to look at stuff and give me a quote, $1,000 to put in a new cat6 cable from the entry to the house to my router.

I didn't end up taking them up on that offer, but as can be seen in photo the speed has improved drastically with no change on my end.

-EDIT-

Just after posting this it did some rapid fire disconnections and went back to my old speed.

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hio77

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#2415696 10-Feb-2020 19:58

a Fault of some sort has been resolved. Your physical attenuation has dropped by an order of magnitude.

Have you possibly changed a phone, a filter or something lately?

Does a tech happen to be working down the road? possibly switched the pairs... could be a multiple on yours, i forget off the top of my head...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

MidnightRider

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#2416834 12-Feb-2020 19:25

Nothing has changed on my end. It's a naked connection so no phones/filters.

Unfortunately it has gone back to what it was previously since then.

https://i.imgur.com/bd7OJKr.png

I'm not really too sure how to proceed from here. My connection can obviously connect at double the speed I'm getting sometimes, so I'm sure its possible to get it reliably.

Spyware

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#2416838 12-Feb-2020 19:32

So why do you have VDSL on a line that isn't suitable??

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

MidnightRider

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#2416868 12-Feb-2020 20:40

Would Chorus of even installed VDSL if they didn't think it was capable?

On the broadband maps I fall within the VDSL territory, and a lot of surrounding neighbours have it also.

https://i.imgur.com/cf1OPOj.png

It hasn't been suggested that I change to ADSL, it that something I should bring up?

Spyware

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#2416888 12-Feb-2020 21:02

Attenuation is indicating a cable run of 2.5 km or so. What do you think the real distance to cabinet is??

MidnightRider

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#2416907 12-Feb-2020 21:28

If google maps is to believed and the location of the exchange from gis.geek.nz is correct then its a 1.4km walk from my house.

Spyware

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#2416909 12-Feb-2020 21:32

Way outside usable service as cable run will be longer. Chorus info is sometimes incorrect. I'm 1.6 km from exchange with 33 dB attenuation (cable run around 2 km). Chorus claimed that VDSL was available to house next door, they showed as 5 Mbps on ADSL. I have a master splitter so was on 12/1. Nonsense to even try VDSL. Street on GPON now.

MidnightRider

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#2417213 13-Feb-2020 11:12

So moving to ADSL might be the way to go?

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