XTRA Email not downloading since Mozilla Thunderbird update to 78.5.0

Forums › Spark New Zealand (including Skinny and BigPipe) › XTRA Email not downloading since Mozilla Thunderbird update to 78.5.0

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Sideface

9364 posts

Uber Geek

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#2614963 2-Dec-2020 20:27

I too had major problems with Thunderbird yesterday:

My problem was on one Wintel PC (2 other PCs worked perfectly) - I could send, but not receive, emails

2 degrees gigabit fibre (no outages)
Windows 10 (with latest updates)
ESET Smart Security (with latest updates)
Thunderbird (with latest updates)
@gmail.com email address

I was unaware of this fresh topic, and fixed it the hard way:

I completely uninstalled Thunderbird (using Revo Uninstaller)
Fresh install with Thunderbird v.78.5.0, using all original settings.

It now works perfectly. 🙂

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sampler

446 posts

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#2615286 3-Dec-2020 08:21

While the whole thing has been a pita, im rather happy to know there are a number of people willing to still use an email client on their device thats not Outlook or some kind of webmail client.

Darwall

67 posts

Master Geek

#2616283 4-Dec-2020 11:46

We have been having this same issues with POP3 Xtra in Mail clients.

Only difference is that we seen this with Outlook too!

In short we have fixed this by disabling SSL filtering in ESET under the Web/Email section.

For those that didn't have ESET, we had to re setup a new profile in thunderbird with the Xtra settings, then switch back to the old profile and it would work fine.

Hope this helps, still would like to know what is happening, I'm blaming SMX, as Xtra email is the constant factor we have witnessed across more that one client.

wratterus

1687 posts

Uber Geek

#2616285 4-Dec-2020 11:56

Happens with other providers incl Gmail.

Southerndreams

1 post

Wannabe Geek

#2616495 4-Dec-2020 22:12

I can not download any email.

Using 1and1 and Gmail.

Very frustrating!

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