Deadlocked trying to get refund, will lodge a complaint with Telecommunications Disputes Resolution in the morning.

Forums › Spark New Zealand (including Skinny and BigPipe) › Deadlocked trying to get refund, will lodge a complaint with Telecommunications Disputes Resolution in the morning.

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freitasm

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#2625304 22-Dec-2020 09:49

dwilson:

1101:

They are breaking the law buy telling people that. Its now an offense to mislead people re CGA rights .

Who should he complain too if this happens?

Commerce Commission probably.

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johny99

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#2625457 22-Dec-2020 13:01

1101:

johny99: Have to say Spark Retail Whanganui don’t Understand the CGA well at all either, They told an elderly pensioner that the CGA ends when the warranty does, A

They are breaking the law buy telling people that. Its now an offense to mislead people re CGA rights .

Unfortunately, management of so many companies(Incl where Ive worked) have a total disregard for the CGA . They make policies that go against the CGA & dont bother to train staff re the CGA

Was the stores 2IC, and Ray was told this on two interactions with him, but as Ray does not want to make a fuss, and that (as he puts it) he has more money in the bank than anyone instore combined would acquire in their working lifetime, he can not be bothered over a $400 phone!

hio77

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#2625461 22-Dec-2020 13:18

johny99:

Was the stores 2IC, and Ray was told this on two interactions with him, but as Ray does not want to make a fuss, and that (as he puts it) he has more money in the bank than anyone instore combined would acquire in their working lifetime, he can not be bothered over a $400 phone!

I recall a business hub fella who was always out to make a fuss, total pain in my rear...

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dwilson

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#2625483 22-Dec-2020 13:54

I suspect a 'Christmas Forum Fairy' solved this today, thank you very much.

Both Smart Mesh products refunded.

One less thing to worry about during Christmas.

johny99

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#2625485 22-Dec-2020 14:13

hio77:

johny99:

Was the stores 2IC, and Ray was told this on two interactions with him, but as Ray does not want to make a fuss, and that (as he puts it) he has more money in the bank than anyone instore combined would acquire in their working lifetime, he can not be bothered over a $400 phone!

I recall a business hub fella who was always out to make a fuss, total pain in my rear...

Called going the extra mile for the customer Troy, something that is lacking within Spark if I have to be honest.

mattwnz

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#2625486 22-Dec-2020 14:21

freitasm:

dwilson:

Who should he complain too if this happens?

Commerce Commission probably.

I don't think they have the resources to look into all issues that are reported to them according to their website. I reported an issue to them recently to them and didn't get any reply of acknowledgement, and they also don't act in individual cases.

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