Spark Smart Modem vulnerable?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Smart Modem vulnerable?

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188 posts

Master Geek

#2758028 10-Aug-2021 15:18

@Talkiet - Thanks for providing this communication. It's a relief to hear. My contract will be ending within the next month and my decision to remain with Spark was entirely contingent on this issue being addressed and fixed, as we are otherwise very happy with our package and this particular modem. :) Will be watching this thread for more news.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2760722 16-Aug-2021 14:10

Updated firmware that patches the vulnerabilities has been rolled out to Spark connected devices. Firmware version is v6.00.18 build02.

I believe work is underway to make the firmware available for download for users of the Spark Smart modem that are not connected to the Spark network.

My views are my own, and may not necessarily represent those of my employer.

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2760762 16-Aug-2021 15:28

cbrpilot:

Updated firmware that patches the vulnerabilities has been rolled out to Spark connected devices. Firmware version is v6.00.18 build02.

I believe work is underway to make the firmware available for download for users of the Spark Smart modem that are not connected to the Spark network.

All done here. 👍

You just gotta love these new Smart modem's that do it all in the background, silently and efficiently. Gone are the days of: hunting around - finding - downloading - installing - rebooting

😀

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

catspyjamas

188 posts

Master Geek

#2760861 16-Aug-2021 19:27

Thanks so much @cbrpilot

I just logged into my modem and can see I am on the latest firmware. My up time is 2 days + 15 hrs + 23 mins, so I guess that's when it was pushed out!

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2760971 16-Aug-2021 20:24

You're very welcome catspyjamas. The update was rolled out over the weekend, so your uptime sounds about right.

Credit to the team behind the scenes that has been working hard to ensure our customers are safe online.

My views are my own, and may not necessarily represent those of my employer.

firewire

107 posts

Master Geek

#2761150 16-Aug-2021 22:09

cbrpilot:

Updated firmware that patches the vulnerabilities has been rolled out to Spark connected devices. Firmware version is v6.00.18 build02.

I believe work is underway to make the firmware available for download for users of the Spark Smart modem that are not connected to the Spark network.

Can confirm has been updated 😀

Thanks Spark

Gordy7

1906 posts

Uber Geek

ID Verified

Lifetime subscriber

#2761247 17-Aug-2021 08:42

cbrpilot:
I believe work is underway to make the firmware available for download for users of the Spark Smart modem that are not connected to the Spark network.

Looking forward to the download update option.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Equinox IT

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Talkiet

4792 posts

Uber Geek

Trusted

#2761263 17-Aug-2021 09:24

Looking for an official site to host it on right now.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

WanderingGuy

4 posts

Wannabe Geek

#2761267 17-Aug-2021 09:28

Hi, I have a Spark Smart modem on Spark unplan fibre. The firmware is still on v6.00.17 build06. Tried rebooting, but still no update. Only got this modem recently so not really familiar with it. Is there anything I can do to update it, or will it eventually update on its own?

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2761295 17-Aug-2021 10:38

WanderingGuy: Hi, I have a Spark Smart modem on Spark unplan fibre. The firmware is still on v6.00.17 build06. Tried rebooting, but still no update. Only got this modem recently so not really familiar with it. Is there anything I can do to update it, or will it eventually update on its own?

Hi WanderingGuy, it should just update on its own. Was it plugged in over the weekend?

If you PM me your details I can get someone to take a look at why it has not updated for you.

My views are my own, and may not necessarily represent those of my employer.

WanderingGuy

4 posts

Wannabe Geek

#2761358 17-Aug-2021 11:14

cbrpilot:
WanderingGuy: Hi, I have a Spark Smart modem on Spark unplan fibre. The firmware is still on v6.00.17 build06. Tried rebooting, but still no update. Only got this modem recently so not really familiar with it. Is there anything I can do to update it, or will it eventually update on its own?

Hi WanderingGuy, it should just update on its own. Was it plugged in over the weekend?

If you PM me your details I can get someone to take a look at why it has not updated for you.

I think it was briefly off for about half an hour towards the end of last week. Looking through the settings, I notice that it says “DSL Link Status: Link down” and DSL Uptime is 0 days 0 hours 0 minutes 0 seconds. When I logged in yesterday it said the same. Does that seem odd? The fibre connection was only installed about 2 months ago, and the modem was set up then.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2761367 17-Aug-2021 11:49

WanderingGuy:

I think it was briefly off for about half an hour towards the end of last week. Looking through the settings, I notice that it says “DSL Link Status: Link down” and DSL Uptime is 0 days 0 hours 0 minutes 0 seconds. When I logged in yesterday it said the same. Does that seem odd? The fibre connection was only installed about 2 months ago, and the modem was set up then.

No that is not odd :)

The Smartmodem can be used for both DSL (ADSL or VDSL) or Fibre connection types. The tab you're looking at is for ADSL Broadband rather than Fibre.

To be honest I'm not an expert on this device, and the one I have I cannot see where you'd see the device uptime.

My views are my own, and may not necessarily represent those of my employer.

steve2222

498 posts

Ultimate Geek

#2762033 18-Aug-2021 08:41

catspyjamas:

Thanks so much @cbrpilot

I just logged into my modem and can see I am on the latest firmware. My up time is 2 days + 15 hrs + 23 mins, so I guess that's when it was pushed out!

What Tab/Menu option is the up time shown for a Fibre connection (as opposed to the DSL up time tab)?

I am on the latest firmware pushed out over the weekend.

Cheers