Cant get my xtra email account back onto my Outlook

Forums › Spark New Zealand (including Skinny and BigPipe) › Cant get my xtra email account back onto my Outlook

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askelon

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#2803299 29-Oct-2021 09:25

Im guessing your on a spark internet connection. Have you tried turning off your router for a while so it can renew its IP address? I have had this happen to multiple people in the past where certain ip addresses of spark were blocked by their mail servers (could not find etc) yet webmail still worked.

Kerrym

18 posts

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#2806877 3-Nov-2021 19:01

Yoban:

Spyware:

SPA should NOT be selected.

Oh...odd as it works fine for me. Here are my settings for the OP if they help

Thanks all for your help so far. I just haven't had the patience to try again - except I did try the settings you gave me Yoban. This time it didn't say something went wrong, it just kept spinning round and round, like it was thinking. It didn't time out this time, but neither did it go anywhere. I'm going to have another go when I have a few hours up my sleeve.

I think I'll try the password again and unplug/plug the computer, and at the same time be prepared for another phone call to the unhelpful Spark :(

Just haven't been able to face it again yet and work a full day so not too much spare time at home computer. I'm still accessing on my phone, but that's kind of annoying.

tdgeek

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#2806994 3-Nov-2021 19:40

Technofreak:

That'll do it. I hate it when I do something like this. So obvious yet so hard to see.

You got that right, so obvious, but the brain sees @xtra.co.nz as normal

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