Telecom to keep majority of call centre in New Zealand, moving 250 positions offshore...

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom to keep majority of call centre in New Zealand, moving 250 positions offshore...

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Cully

7 posts

Wannabe Geek

#195426 11-Feb-2009 23:16

man i hate calling customer services and speaking to aisans/indians etc it just sucks. although i must say alot of the nzers in the job are that gr8 either. have had a few issues myself.... i think if the people in manila have gud understanding and good pronunciation and know our system then it wud be ok, not ideal, but ok

nzbnw

2374 posts

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Spark NZ

#195434 12-Feb-2009 00:08

Cully: man i hate calling customer services and speaking to aisans/indians etc it just sucks.

That's just intolerance; Telecom's call centres based in NZ are already multinational.

although i must say alot of the nzers in the job are that gr8 either. have had a few issues myself.... i think if the people in manila have gud understanding and good pronunciation and know our system then it wud be ok, not ideal, but ok

The Filipino’s speak with an American type accent for the most part, and unlike some people's belief’s, speak perfect English, and should do considering their education system is taught in English. The Philippines is also the third largest English speaking country in the world.

nzbnw

PS: Please don’t type in text speak, it’s hard to read, and against the forum rules.

johnr

19282 posts

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Inactive user

#195437 12-Feb-2009 00:40

Cully: man i hate calling customer services and speaking to aisans/indians etc it just sucks. although i must say alot of the nzers in the job are that gr8 either. have had a few issues myself.... i think if the people in manila have gud understanding and good pronunciation and know our system then it wud be ok, not ideal, but ok

Maybe one should look at themself before complaining have you checked out your written english

John

sinner

35 posts

Geek

#195506 12-Feb-2009 12:49

I don't know where people get the idea that Philipino's have "fake" american accents. That's like saying "I hate those Austrian's/Dutch with their fake German accents". It's just how they speak english.

It's sad for the people who have lost their jobs, but as people have pointed out, natural churn will probably account for the positions being outsourced. Plus, 250 out of how many thousands of job positions isn't a huge loss to the NZ work force. End of the day, Telecom has to drop costs somewhere. Unless everyone votes for the Government to start subsidising costs?

brentbart

137 posts

Master Geek
Inactive user

#195511 12-Feb-2009 13:04

sinner:
I don't know where people get the idea that Philipino's have "fake" american accents. That's like saying "I hate those Austrian's/Dutch with their fake German accents". It's just how they speak english.

You'll find that they are taught english by American teachers, or teachers who were taught by Americans. So they learn to pronounce english words in an American style. Am sure if we sent over kiwi teachers they would be saying "fush & chups" like the rest of us

sinner

35 posts

Geek

#195544 12-Feb-2009 14:27

It's hardly a "fake" accent though is it. I'm sure they aren't huddling around in the call centre there and trying to see who can come up with the best Texan or New Yorkian accent

NonprayingMantis

6434 posts

Uber Geek

#195867 15-Feb-2009 02:41

In my experience, the call centre staff from Manilla speak far better english than the call centre staff in NZ.

I can't speak for their technical ability though as I've never had any problmes that require that sort of knowledge.

Having spoken to some other people, they assumed that when the person they spoke to had an accent (usually Indian or South East Asian) then they must be calling overseas, when in actual fact they are probably talking to someone in the Tron.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

richms

28191 posts

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#195911 15-Feb-2009 15:13

Its just like calling dell in malaysia - yeah, they have an accent but they are fully understandable. Whereas some NZ desks hire people fresh off the plane from somewhere that you just cant understand.

Richard rich.ms

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