Experience buying Telecom XT prepay SIM

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Forums › Spark New Zealand (including Skinny and BigPipe) › Experience buying Telecom XT prepay SIM

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nzbnw

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#349281 8-Jul-2010 22:07

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Thanks, that one's settled :)

freitasm feel free to fire though a PM with some details, invoice numbers always handy.

nzbnw

freitasm

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#349282 8-Jul-2010 22:07

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munchkin: I wasn't there, so I can't comment on the sales process and what did or didn't happen.

freitasm:
You can disagree, but you didn't understand, and I quote from http://www.telecom.co.nz/prepaidreg:

"You need to make sure you use your new number - i.e. make a call or send a text - and after four days you'll be able to register your details online."

This is an important thing to know. Because when my friend bought the SIM card he explicitly asked the sales rep about the mobile data pack. The sales rep reply was "You have $10 preloaded on the SIM and you get another $10 when you register online, so you have enough to buy the mobile data pack, don't worry about top up now".

This is not right... You have $10 on the SIM, but have to wait four days before you can claim the $10 bonus. So in those first four days you don't actually have enough credit to buy a $18 mobile data pack. Bad and wrong information was given.

I'm aware what the website says, I'm just saying that it's incorrect - the registration can be completed minutes after a number is activated.

Well, better tell the Telecom team on Twitter then because that's the same information I was given when asked them.

Either way it's bad - the four days wait without the sales person saying anything about, or the possibility of immediate registration but the website saying it is not possible.

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