Telecom PRO Broadband - Slower than Bigtime

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom PRO Broadband - Slower than Bigtime

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#371306 23-Aug-2010 02:00

ptinson:

Thanks I am taking a read now.
The thread of the discussion is a bit dis-jointed so thanks for the specific pointers...

Paul

More examples of issues:

http://www.gpforums.co.nz/showthread.php?s=&threadid=362778&perpage=25&pagenumber=288post7340482

quickymart

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#371316 23-Aug-2010 07:29

Mine was good over the weekend, this morning it's turned to absolute rubbish - dialup is almost faster.

niedermayer

22 posts

Geek

#371318 23-Aug-2010 07:31

I'm still on Big Time and my speeds over the last 2 days have been terribly slow. This is making my decision on whether to stay or go a whole lot easier.

ptinson

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#371328 23-Aug-2010 07:56

Ragnor:
ptinson:?

Thanks I am taking a read now.
The thread of the discussion is a bit dis-jointed so thanks for the specific pointers...

Paul

More examples of issues:

http://www.gpforums.co.nz/showthread.php?s=&threadid=362778&perpage=25&pagenumber=288post7340482

Thanks Ragnor,

I am missing some detail here though that makes it hard to track issues.
To make it easier i need a few bits of information:
* Time of day there are impacts
* Full URL that is having issues
* DNS server IP that is in use for primary and secondary

If there are those that are willing then a copy of the HTTP headers for sites that have repeatable errors would be very useful.

Regards

Paul

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Ragnor

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#371687 23-Aug-2010 17:30

There are plenty of geeks on GZ and GP to help you get to the bottom of this.

Check this new thread later
http://www.gpforums.co.nz/showthread.php?s=&postid=7342009

I'm still on an un-cached range myself on BT, so no testing from me atm.

ptinson

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#371702 23-Aug-2010 17:47

Thanks, I have signed up over there as well.

Paul

meat popsicle

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jfnz

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#372440 25-Aug-2010 06:36

lol, it's pretty ridiculous. Google won't load 9 times out of ten, connection reset each nearly every time. Facebook ends up looking all out of line, no pictures load and is unusable. Imageboards display dated content, some of which is between minutes and hours old and aren't able to be redrawn despite multiple refreshes.

All this is indicative of caching issues. This happened when Telecom first started rolling out the Bluecoats to the DSL network.

I'm just raging that my static IP is now (as of the last couple of days) routing through the Bluecoats. If I didn't have to have it for my IPSec VPN's to standup correctly and pre-configured access-lists on a bunch of routers to access SSH ports I'd sit there power cycling until I found an IP that doesn't route through them.

It's a really, really botched roll-out. Whoever is doing it needs a firm smack around the chops.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.

ptinson

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#372460 25-Aug-2010 08:29

Anarkist: lol, it's pretty ridiculous. Google won't load 9 times out of ten, connection reset each nearly every time. Facebook ends up looking all out of line, no pictures load and is unusable. Imageboards display dated content, some of which is between minutes and hours old and aren't able to be redrawn despite multiple refreshes.

All this is indicative of caching issues. This happened when Telecom first started rolling out the Bluecoats to the DSL network.

I'm just raging that my static IP is now (as of the last couple of days) routing through the Bluecoats. If I didn't have to have it for my IPSec VPN's to standup correctly and pre-configured access-lists on a bunch of routers to access SSH ports I'd sit there power cycling until I found an IP that doesn't route through them.

It's a really, really botched roll-out. Whoever is doing it needs a firm smack around the chops.

Hi Anarkist,

If you are having issues please let us know, have you raised a case with the helpdesk?
In previous posts i have also said that issues can be PM to me with some details so i can investigate the issue. If you include the following it will help:

* Time of Day the Issue happens
* Actions to repeat the issue
* DNS Servers in use IP address would be helpful
* THe full URL of the site you are having issues with.

Also mentioned is the ability request your static to be placed on a bypass list.
If this better suits your needs then PM me you static and i can have it added, it is an over night process at present though.

Regards

Paul

meat popsicle

digitaldivide

94 posts

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Inactive user

#372464 25-Aug-2010 08:48

All this is indicative of caching issues. This happened when Telecom first started rolling out the Bluecoats to the DSL network.

I'm just raging that my static IP is now (as of the last couple of days) routing through the Bluecoats. If I didn't have to have it for my IPSec VPN's to standup correctly and pre-configured access-lists on a bunch of routers to access SSH ports I'd sit there power cycling until I found an IP that doesn't route through them.

It's a really, really botched roll-out. Whoever is doing it needs a firm smack around the chops.

I wonder why a TNZ Category Manager/Product manager isn't manageing this via Twitter (the new, default method that works for staff @ TNZ who are now all under the age of 30).

Yay for someone from TNZ on Geekzone capturing examples of the problem tho.

Perhaps updating the TNZ Service Status page might prove useful (after saying that, it has to be the #1 problem in a customer contact centre to get anything updated on the status page).

ptinson

677 posts

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#372472 25-Aug-2010 09:14

digitaldivide:

All this is indicative of caching issues. This happened when Telecom first started rolling out the Bluecoats to the DSL network.

I'm just raging that my static IP is now (as of the last couple of days) routing through the Bluecoats. If I didn't have to have it for my IPSec VPN's to standup correctly and pre-configured access-lists on a bunch of routers to access SSH ports I'd sit there power cycling until I found an IP that doesn't route through them.

It's a really, really botched roll-out. Whoever is doing it needs a firm smack around the chops.

I wonder why a TNZ Category Manager/Product manager isn't manageing this via Twitter (the new, default method that works for staff @ TNZ who are now all under the age of 30).

Yay for someone from TNZ on Geekzone capturing examples of the problem tho.

Perhaps updating the TNZ Service Status page might prove useful (after saying that, it has to be the #1 problem in a customer contact centre to get anything updated on the status page).

Oh so cynical:)
Ill admit it, twitter isn't my thing, personally.

Fair point on the status page, sorry I assumed (ass u me and all that) that it would have been done and didn't actually check it myself. I will ask the CTS people I know what we can do.

Regards

Paul

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Decal

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#374495 30-Aug-2010 19:46

for about the last 3 weeks my internet has been crawling im averaging about 1mbit down when usually its over 4mbits. I have called the help desk and done all the stuff they said I have even installed a new modem but no change in speed but at their end it says im going at full speed. it has taken me a good couple of hours refreshing to connect to geekzone, the connection just keeps timing out

Here are the stats from the modem looks like its just reset it self again

Current Speed : [URL=https://www.speedtest.net][IMG]https://www.speedtest.net/result/933201550.png[/IMG][/URL]
Link Information

Uptime:
0 days, 0:00:45
DSL Type:
G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]:
800 / 4.736

Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00

Output Power (Up/Down) [dBm]:
11,5 / 19,5

Line Attenuation (Up/Down) [dB]:
30,0 / 49,0

SN Margin (Up/Down) [dB]:
12,0 / 12,0

Vendor ID (Local/Remote):
TMMB / ALCB

Loss of Framing (Local/Remote):
0 / 0

Loss of Signal (Local/Remote):
0 / 0

Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0

Error Seconds (Local/Remote):
0 / 0

FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0

HEC Errors (Up/Down):
0 / 0

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raab

262 posts

Ultimate Geek
Inactive user

#374504 30-Aug-2010 20:01

you do realise that geekzone has been down for maintenance since 12pm....

your downstream line attenuation is 49 which is getting on the bad side.. this tends to suggest you're far away from the exchange.. your exchange could also have congestion issues during peak periods..

i suspect you've done an isolation test by plugging the adsl router directly into the master phone jack, disconnecting everything else from the other phone jacks and testing

boredsilly

9 posts

Wannabe Geek

#374509 30-Aug-2010 20:19

raab: you do realise that geekzone has been down for maintenance since 12pm....

your downstream line attenuation is 49 which is getting on the bad side.. this tends to suggest you're far away from the exchange.. your exchange could also have congestion issues during peak periods..

i suspect you've done an isolation test by plugging the adsl router directly into the master phone jack, disconnecting everything else from the other phone jacks and testing

You do realise 12pm is midnight not noon.

Decal

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#374511 30-Aug-2010 20:26

Yea i have done all that, nothing in the house has changed since i put the new router in

raab

262 posts

Ultimate Geek
Inactive user

#374514 30-Aug-2010 20:32

boredsilly:

You do realise 12pm is midnight not noon.

I can't describe in words how little I care.

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