TNZ connection; cannot access TVNZ site

Forums › Spark New Zealand (including Skinny and BigPipe) › TNZ connection; cannot access TVNZ site

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#408552 23-Nov-2010 21:26

Just to make things more confusing, I cant connect on telstraclear cable but can on my mobile.

ptinson

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#408559 23-Nov-2010 21:33

It's quite a difficult fault to find the issue with, it seems to be reasonably obscure.

I was involved earlier around the cache farm but not since that was discounted so not sure where investigation is at now.

If i hear more I will update here.

Paul

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#408560 23-Nov-2010 21:35

blakamin: Just to make things more confusing, I cant connect on telstraclear cable but can on my mobile.

Now that is very interesting, so its more than one provider...
So you cant access www.tvnz.co.nz from a TCL broadband connection? Just making sure i have right.

Ill pass that tid bit along. Thanks.

Paul

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freitasm

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#408561 23-Nov-2010 21:38

Correct. The TVNZ website is not accessible through TelstraClear cable service for me (Wellington).

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ptinson

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#408564 23-Nov-2010 21:41

freitasm: Correct. The TVNZ website is not accessible through TelstraClear cable service for me (Wellington).

Thanks for that.
First I am hearing of it.

Paul

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qraider

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#408594 23-Nov-2010 22:23

Here's a quick update ...

BB: Telecom
IP Address: 122.57.178.141

Tried the same tracerts as julianz

Tracing route to geekzone.co.nz [202.175.128.164]
over a maximum of 30 hops:

1 33 ms 108 ms 36 ms dsldevice.lan [192.168.1.254]
2 39 ms 39 ms 38 ms 219-89-52-1.dialup.xtra.co.nz [219.89.52.1]
3 * * * Request timed out.
4 36 ms 37 ms 38 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
5 38 ms 38 ms 38 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
6 37 ms 37 ms 37 ms ae2-10.tkcr4.global-gateway.net.nz [210.55.202.36]
7 38 ms 39 ms 37 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102]
8 39 ms 38 ms 38 ms 121.98.9.146
9 38 ms 38 ms 39 ms 121.98.9.142
10 40 ms 39 ms 39 ms 121.98.9.141
11 47 ms 41 ms 40 ms 60.234.20.46
12 * * * Request timed out.
13 40 ms 40 ms 40 ms mail.geekzone.co.nz [202.175.128.164]

Trace complete.

Tracing route to tvnz.co.nz [202.89.4.222] over a maximum of 30 hops:

1 53 ms 99 ms 100 ms dsldevice.lan [192.168.1.254]
2 38 ms 38 ms 39 ms 219-89-52-1.dialup.xtra.co.nz [219.89.52.1]
3 * * * Request timed out.
4 43 ms 61 ms 46 ms 122-56-222-3.mobile.telecom.co.nz [122.56.222.3]
5 * * * Request timed out.
6 * * * Request timed out.
***Request timed out to hop 30***

That doesn't seem like the normal routing?

Edit to add: I can access tvnz.co.nz on my connection

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geocom

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#408597 23-Nov-2010 22:24

Back On Topic

Still having this issue on XT however when i was at the office on Telecom ADSL broadband TVNZ would resolve

Geoff E

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#408602 23-Nov-2010 22:38

geocom: Back On Topic

Still having this issue on XT however when i was at the office on Telecom ADSL broadband TVNZ would resolve

Sorry are you saying you get the same fault on an XT connection?

@qraider, are you able to do a tcptraceroute at all?
If not that is fine.

edit: to ask qraider.

Paul

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geocom

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#408603 23-Nov-2010 22:40

Yes on both my computer and iPad running two different XT sims

Geoff E

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#408604 23-Nov-2010 22:42

Can you let me know what APN you are using?

Paul

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geocom

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#408605 23-Nov-2010 22:43

internet.telecom.co.nz

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#408610 23-Nov-2010 22:59

Doesn't work for me on wap.telecom.co.nz, Internet.telecom.co.nz or direct.telecom.co.nz

Was working fine on xnet when I was at work earlier

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#408619 23-Nov-2010 23:14

@ 2312 tonight

tracert

Tracing route to tvnz.co.nz [202.89.4.222]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms homeportal [192.168.1.254]
2    24 ms    11 ms    11 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3     *        *        *     Request timed out.
4    19 ms    21 ms    20 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
5    20 ms    20 ms    21 ms iconz-dom.akcr10.global-gateway.net.nz [122.56.118.74]
6    20 ms    22 ms    20 ms ge-3-3.cat01-sky-core.iconz.net [210.48.5.61]
7    20 ms    21 ms    21 ms GigabitEthernet0-2-102.akkin-rt1.fx.net.nz [131.203.252.97]
8    23 ms    23 ms    22 ms 131.203.251.217
9     *        *        *     Request timed out.

tracetcp

Tracing route to 202.89.4.222 [tvnz.co.nz] on port 80
Over a maximum of 30 hops.
1       2 ms    2 ms    2 ms    192.168.1.254   [homeportal]
2       11 ms   11 ms   11 ms   219.89.58.1     [219-89-58-1.dialup.xtra.co.nz]
3       *       *       *       Request timed out.
4       23 ms   20 ms   21 ms   202.50.238.49   [ae4-20.akcr10.global-gateway.net.nz]
5       23 ms   21 ms   21 ms   122.56.118.74   [iconz-dom.akcr10.global-gateway.net.nz]
6       21 ms   22 ms   21 ms   210.48.5.61     [ge-3-3.cat01-sky-core.iconz.net]
7       22 ms   22 ms   22 ms   131.203.252.97 [GigabitEthernet0-2-102.akkin-rt1.fx.net.nz]
8       21 ms   21 ms   22 ms   131.203.251.217
9       23 ms   21 ms   22 ms   131.203.251.218
10      24 ms   21 ms   23 ms   202.89.7.238    [akfwx.tvnz.co.nz]
11      *       *       *       Request timed out.

rscole86

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#408664 24-Nov-2010 07:08

Back at work, and thought I would have a look at tvnz.co.nz but it does not work here either.

The works IP resolves to, global-gateway.net.nz if its any help.

freitasm

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#408674 24-Nov-2010 07:47

It's a TVNZ problem. I was informed by them last night "Hi the teams have just isolated the issue. It was an upstream provider. Fix being worked on should be sorted by AM"

http://twitter.com/#!/TVNZNews/statuses/7014462431166464

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