Can someone please help me with my Telecom broadband connection!!?

Forums › Spark New Zealand (including Skinny and BigPipe) › Can someone please help me with my Telecom broadband connection!!?

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coffeebaron

6231 posts

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#432264 28-Jan-2011 15:59

How did you get on with the advice offered in your previous post:
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=72485

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
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Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

Tomy255

28 posts

Geek

#433468 31-Jan-2011 23:09

Hi again

I am getting a telecom repairman to come around and check out our jackpoints because i got asked by telecom if any of them had ADSL on them and none of them do so yea, also we have this problem where our internet access cuts out frequently and at random times. to fix it we have to unplug the splitter from the jackpoint and put it back in. I have no idea why it does this but it is a pain because last time i checked telecom said that broadband is an "always on" internet conncetion :) well im not getting it

mikenzb

371 posts

Ultimate Geek

#433470 31-Jan-2011 23:27

Tomy255: Hi again

I am getting a telecom repairman to come around and check out our jackpoints because i got asked by telecom if any of them had ADSL on them and none of them do so yea, also we have this problem where our internet access cuts out frequently and at random times. to fix it we have to unplug the splitter from the jackpoint and put it back in. I have no idea why it does this but it is a pain because last time i checked telecom said that broadband is an "always on" internet conncetion :) well im not getting it

i think there maybe a problem with the cable running to your house.
Well good Luck i hope that repair guy fixs the problem.

webwat

2036 posts

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#433641 1-Feb-2011 12:32

Tomy255: Hi again

I am getting a telecom repairman to come around and check out our jackpoints because i got asked by telecom if any of them had ADSL on them and none of them do so yea, also we have this problem where our internet access cuts out frequently and at random times. to fix it we have to unplug the splitter from the jackpoint and put it back in. I have no idea why it does this but it is a pain because last time i checked telecom said that broadband is an "always on" internet conncetion :) well im not getting it

So your modem is plugged into the splitter along with a phone? Have you tested it with just the ADSL and no splitter or phones or anything else? I am wondering if that splitter has issues, or perhaps the modem cable. Also, if you cant get ADSL on any other jackpoint, you may have a master filter so that phones can go on the other jackpoints without the splitter.

Time to find a new industry!

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