Ragnor: Since they haven't noticed this thread, try raising this problem on their Twitter account, there are some decent folks there that can probably kick the tyres and find out where things have broken down communications wise.
http://twitter.com/telecomnz
Yeah tried that - they were great in fact they were the only ones that were able to escalate anything and got me through to 'tier 3' unfortunately 'tier 3' never responded.
Trusted
