Modem drops every 4 hours without fail

Forums › Spark New Zealand (including Skinny and BigPipe) › Modem drops every 4 hours without fail

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RunningMan

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#774968 5-Mar-2013 13:44

Have you performed an isolation test as suggested earlier, and is it possible to connect your modem directly to the demarc?

Also, post your DSL line stats immediately after a reset, and in the minutes leading up to the four hour window.

Additionally, can you borrow or buy another modem that is a different brand to the ones you have tried?

plambrechtsen

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#775011 5-Mar-2013 14:56

net888: Its every 4 hours from reset. On the dot. This morning it was reset at 5.30 am. Then again 9.30an. Oh guess what? Also being reset rught now too1.3o!!!

Looks like a bit eariler than you said:

Last status change 3/5/13 1:19 PM

And this is the latest graph on the test that is still running.

Saw the line was up at: Tuesday, 5 March 2013 1:17:51 p.m.
Then it was down at: Tuesday, 5 March 2013 1:18:51 p.m.
Then it was back up again at: Tuesday, 5 March 2013 1:21:31 p.m.

Still think an isolation test or being on the phone itself would be a good idea

net888

9 posts

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#775928 6-Mar-2013 21:38

well all i can say is THANK YOU all for your help, all of a sudden since yesterday it hasn't dropped!!, all very odd again , and our speed seams better as well, so not sure what you all did for us, but again THANK YOU!

Batman

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#775944 6-Mar-2013 22:07

what the h&^%??

does not make any sense ...

linw

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#775976 6-Mar-2013 22:59

In my humble experience, fixes that don't make sense mean the problem will come back to haunt.

But, good luck to you.

However, it is darned mean to end this fascinating serial with no solution. I was looking forward to the mystery being solved!

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