Telecom changes to email: SSL required

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom changes to email: SSL required

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#1007532 17-Mar-2014 18:50

i got the same message

mattwnz

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#1007536 17-Mar-2014 18:53

l43a2: i feel sorry for the CSR at telecom for the coming weeks of pain :P

It is a simple job for people to make the settings change, and any CSR will just be following a flow chart, so pretty easy for them really.

l43a2

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#1007542 17-Mar-2014 18:58

im sure its simple, but the amount of calls about the same thing will get boring quick.

mattwnz

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#1007545 17-Mar-2014 19:00

l43a2: im sure its simple, but the amount of calls about the same thing will get boring quick.

Their call centre is contracted out overseas, so those staff will be well trained in dealing with it. Probably no worse than the xtra bubble and the hacking problems where people were locked out. That would have been harder to deal with.

freitasm

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#1007547 17-Mar-2014 19:02

I think the big story here is the SSL cert being issued in the wrong name.

What this will tell customers? "Just ACCEPT the certificate and you will be fine" is not the correct answer, it just perpetuates the bad email experience and creates a huge security risk - people would automatically "just accept a SSL to get their email" with the risks of connecting to wrong servers, etc, etc.

JaseNZ

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#1007549 17-Mar-2014 19:04

l43a2: http://help.telecom.co.nz/euf/assets/help/ssl/

all of my settings are as they should be but I still get the cert error. This will be frustrating for people that have a lesser knowledge of computers and would be thinking there comp is being compromised with a cert error coming up.

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mattwnz

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#1007553 17-Mar-2014 19:05

freitasm: I think the big story here is the SSL cert being issued in the wrong name.

What this will tell customers? "Just ACCEPT the certificate and you will be fine" is not the correct answer, it just perpetuates the bad email experience and creates a huge security risk - people would automatically "just accept a SSL to get their email" with the risks of connecting to wrong servers, etc, etc.

It's intermittent, so there must be some servers that are mis configured and others that are fine. Certainly a concern for their so called new SSL secure system. But one server at least is trying to use a certificate registered to pop3r.xtra.co.nz, which is wrong.

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JaseNZ

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#1007556 17-Mar-2014 19:12

In all honestly its a really bad look. I have been with telecom since leaving home 29 years ago and I would have to say how this whole email thing has been handled is just plain amateurish.

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#1007572 17-Mar-2014 19:24

And I thought that the Malaysian government was incompetent ...

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kiwirock

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#1007586 17-Mar-2014 19:32

Presso: In all honestly its a really bad look. I have been with telecom since leaving home 29 years ago and I would have to say how this whole email thing has been handled is just plain amateurish.

Spark sounds more and more suitable by the day. I only imagine faulty wiring when I hear their new name.

I'm surprised they haven't forced the use of SSL years ago as soon as Wi-Fi showed up at libraries.

kiwirock

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#1007609 17-Mar-2014 19:38

I am curious though as to how faster viruses may travel around with Anti-virus software like Avast not able to intercept SSL comms.

plambrechtsen

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#1007655 17-Mar-2014 20:27

I'm having a look into this further to find the offending server with the incorrect cert... And agree it's not a good look. :/

nunz

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#1007672 17-Mar-2014 20:53

Xtra resolved the issue of the incorrect certificate at 19:08 this evening. How do I know that? After getting deluged with calls from clients we had changed to the new settings I phoned xtra up and waited patiently (well not really) for 87 minues to be told to ignore the certificate error.

I pointed out that my clients were not going to do that having put the fear of god eeerrr Shane into them not to accept messages.

The front end desk jockeys hadn't been told about the error only to get people to accept the error . Thanks xtra and you wonder why you are so easy to crack. sheesh.

Anyway - its fixed.

ON asking who pays me for the time wasted sorting out these calls xtra say my clients should have phoned them. When I pointed out their desk jockeys were telling people to accept bad certs they said my clients should have done what they were told to by xtra - no responsibility shown at all.

Another topic - how soon until I see kraps logos in my vans rear vision mirror? I need a laugh.

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#1007674 17-Mar-2014 20:56

Farking companies that don't take security seriously.

raytaylor

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#1007726 17-Mar-2014 22:06

I have a client who uses a @yahoo.com.au email address.
She already uses the secure SSL settings - and they too have the same SSL certificate errors on both the pop.mail.yahoo.com and pop.mail.yahoo.com.au servers.

Been like this for a week now.

edit: Also convinced two residential customers to switch to Now! and give up their telecom one.

If you knew of a dam above a village that was going to burst within the next 24 hours, would you warn the villagers?

This is how mormons feel and why they believe they are in the right when they go door to door preaching.

Its also a good way to explain how I feel when I now tell people to switch their telephone and broadband from telecom and give up the xtra email address.

As technicians, we are all doing gods work when we warn people against using Telecom.

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