Mobile Data overage after iOS update changed settings

Forums › Spark New Zealand (including Skinny and BigPipe) › Mobile Data overage after iOS update changed settings

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Yabanize

2350 posts

Uber Geek

#1048721 20-May-2014 12:11

muppet: A friend's car blew up recently because of a new girlfriend update! (The old girlfriend snuck over in the night and drained the oil out of his car)

He rang up Holden and pleaded for a new engine, saying it wasn't his fault there was no oil in the car, it was the girlfriend update! (He hadn't noticed the tiny oil warning light)

For some reason they haven't replaced his engine yet.

Okay, I don't know much about cars, But why cant they be smart enough not to start up when there is no oil!

andrewNZ

2487 posts

Uber Geek
Inactive user

#1048745 20-May-2014 12:37

Yabanize:
muppet: A friend's car blew up recently because of a new girlfriend update! (The old girlfriend snuck over in the night and drained the oil out of his car)

He rang up Holden and pleaded for a new engine, saying it wasn't his fault there was no oil in the car, it was the girlfriend update! (He hadn't noticed the tiny oil warning light)

For some reason they haven't replaced his engine yet.

Okay, I don't know much about cars, But why cant they be smart enough not to start up when there is no oil!

Because it's more cost and just something else to go wrong.

Bung

6477 posts

Uber Geek

Subscriber

#1048753 20-May-2014 12:52

The sensors are there it's just software. A quick Google reveals that some GM models need oil pressure to keep fuel pump going. The car will start but stop running if pressure missing. No excuse for ignoring engine light.

muppet

2566 posts

Uber Geek

Trusted

#1048821 20-May-2014 14:16

My story was an allegory...

Inphinity

2780 posts

Uber Geek

#1049808 20-May-2014 14:49

muppet: My story was an allegory...

I thought that was pretty obvious, tbh...

matisyahu

1623 posts

Uber Geek

Trusted

#1049829 20-May-2014 15:09

ripdog: If the iPhone changed its own settings, then it's hardly the OPs mistake. Similarily, it's not Telecoms mistake either.

By rights, Apple should pay the bill. However, the iPhone is not a subscription service, so the chances of that happening are pretty laughable, IMO. I think it would make sense for Telecom to do a refund (and announce it publicly) as good business, though they have no obligation and the OP has so real right to demand a waiver.

Legally, at least. Morally, I don't see how you can justify overage fees of $10 for 100mb. (Taken from this thread). It did NOT cost Telecom $350 to transfer an iPhone software update. Aren't those around 5-700 MB each? I had a 3GS and they were about that I think, though I guess with Retina the size will have bloated.

3.5GB of overage is one hell of a lot, perhaps OP went over as well as downloaded an update?

Last time I checked for updates my iPhone wouldn't allow me to download an large update via mobile data so I'm confused how the OP navigated their way around the warning box that comes up - if the download is above 100mb then the customer is told that they need to connect to wifi to be able to download it. As for warnings - the OP would have received text messages telling them that they reached milestones so the second question I'd like to know is why they ignored the text messages that came through?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

SteveON

1916 posts

Uber Geek

#1049848 20-May-2014 15:36

I just realised ... My iPhone does not auto update unless it's on wifi. I have the feeling that your wife ticked a box allowing it to be over cellular and just didn't realise how much data it would use. Unless you are talking about the facebook auto play video?

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andrewNZ

2487 posts

Uber Geek
Inactive user

#1050050 20-May-2014 19:52

kawaii: As for warnings - the OP would have received text messages telling them that they reached milestones so the second question I'd like to know is why they ignored the text messages that came through?

You'd think that, but if the OP says no messages arrived, I believe him.
I've been stung recently for overage because I never got a single message. A few months prior to this I had been receiving messages. I had just purchased a new phone directly from Telecom, and setting it up raped my data. When I phoned the call centre to ask why I didn't get messages they didn't understand and set them up again, destroying any chance of finding a cause and immediately sending me the 3 messages (for different levels than I had been receiving).

I now know there are options for eliminating overage. I did not know that beforehand, and I consider myself fairly well informed.

I say if Telecom never sent the messages, then they should at least acknowledge the error and provide some form of goodwill.

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