If you have a TIVO and are being metered for usage, then this is a fault. Please call us and can get it rectified. The wide scale issue of weeks part was resolved quite some time ago.
My views are my own, and may not necessarily represent those of my employer.
cbrpilot: If you have a TIVO and are being metered for usage, then this is a fault. Please call us and can get it rectified. The wide scale issue of weeks part was resolved quite some time ago.
i was told the unmetering was no longer last May and told to go on unlimited plan.
and again? "This is to let you know that you have reached your monthly data allowance" email just received. Spark Tivo user, just changed from VDSL to UFB. Can't check MySpark due to maintenance in progress.
Haven't called Spark yet, as I'd rather go to bed.
GregV: and again? "This is to let you know that you have reached your monthly data allowance" email just received. Spark Tivo user, just changed from VDSL to UFB. Can't check MySpark due to maintenance in progress.
Haven't called Spark yet, as I'd rather go to bed.
Same problem. Also doesn't look like whoever setup their website, knows how to speak English. The login button says. 'Sign in for Myspark'. Shouldn't it say Sign into Myspark', or better still, 'Log into MySpark'? I had to double take, as I thought it was the signup for myspark button.
Logged into myspark, and I now have usage showing for yesterday and today. Nothing for the 26th. Wondering if this was the day I was officially cut over to UFB (service went live on Thursday), and the Tivo 'tick' was not carried over.
"Current wait time is in excess of 1 hour, please wait while we put your call through". Nope. Live Chat isn't returning an expected wait time. Hit them up on Twitter instead.
Have some usage today, but at work now, so don't know if it is still incrementing. Spark has acknowledged via Twitter "that's odd; we shouldn't be monitoring data for TiVo customers yet!" so they are looking into it. That 'yet' tells me that the end of our ride may be approaching.
GregV: Have some usage today, but at work now, so don't know if it is still incrementing. Spark has acknowledged via Twitter "that's odd; we shouldn't be monitoring data for TiVo customers yet!" so they are looking into it. That 'yet' tells me that the end of our ride may be approaching.
It's been coming to an end for a long time. When / if it changes, I will just change ISP as it pays to switch regularly anyway. It's not really any great thing these days anyway considering most ISP now do unlimited data. In a way it is probably in their interests to keep it unmetered, as those customers will likely switch, which would be a loss of business.
Before hearing back from the Spark Twitter staff, I called the 0800 again, and this time was offered a callback. That was at 12:55pm, and I've just now received the callback at 3:55pm. Ouch EDIT - and I just got disconnected while being transferred to the fibre department! Hopefully there is enough info against my account for someone to action something (but I'm yet to see a case number...)
I got this reply from them on Facebook yesterday ... we also recently cut across to UFB ...
Morning, thanks for getting in touch. And yes, you shouldn't be getting metered currently, but I've just had a look and it seems there's a system issue at the moment which is causing this. I've raised your case to the helpdesk to get fixed up for you, so we'll get you back to unmetered soon. Thanks
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