Telecom Treo problems

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Treo problems - BEWARE!!!

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yahnz

37 posts

Geek

#45255 3-Sep-2006 10:58

craigbov: It isn't a "Radio Tower" issue at all, but it is an issue Telecom has known before launch, and no there more than likely isn;t a fix coming for it as the resources will be more focused on the four new Treo's now.

So... what I think you're saying is that Telecom launched this device and continues to promote it with the full knowledge of a major flaw? This just gets better and better...

Any thoughts on were I as a consumer might stand in all this? Can you suggest so much as an internal tracking number of some sort for this issue - anything that we could go to support with?

Thanks

Jan

bradstewart

4335 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#45260 3-Sep-2006 12:14

There are always going to be issues with devices and software.... Its not possible nor worth the time to fix them all. If it was a network issue causing the problem then Telecom would fix it.

You might just have to ask yourself, is the problem so major that its worth all trouble of escalating the issue and blowing it out of proportion?

Also you will not get people to divulge confidential information, so dont push for information that people have said they cannot release. It is likely to get them in trouble... Telecom watch the forums and it is also just not allowed here. Read the forum usage guidelines.

yahnz

37 posts

Geek

#45276 3-Sep-2006 14:46

bradstewart: There are always going to be issues with devices and software.... Its not possible nor worth the time to fix them all. If it was a network issue causing the problem then Telecom would fix it.

Yup. I'm in the software business and clearly understand the first point. It's your latter point I'm struggling with. Would they?

You might just have to ask yourself, is the problem so major that its worth all trouble of escalating the issue and blowing it out of proportion?

Well - it doesn't happen all the time. On some days I can get three calls in a row, then a break, and then again a few more each causing a quiet reset - no ring, etc. I don't know how you use your cell phone, but for me it is the primary means of getting access to me for my customers and colleagues - so I would have to say that yes, it is indeed a major issue. Lost calls can mean lost business.

I *could* get a different phone but why should I? Why should I pay for another device (remember, "it's an issue with the phone"), why should I expect it to be supported any better, why should I go through the headache of changing a PDA?

When Telecom repeatedly tells me this is a phone issue only to discover that it isn't, and furthermore that they knew about this prior to launch - yeah, this starts falling into the "worth esalating" category for me. What course of action would you advocate here?

As for blowing it out of proportion - what if your phone company knowingly sold you a phone that randomly fails to receive calls, etc? Incompetence I expect, but this is at best unethical.

Jan

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